BSOD (system service exception) on new computer: ntoskrnl, ntkrnlmp


  1. Smurfmans
    Posts : 93
    Microsoft Windows 10 Professional (x64)
       New #1

    BSOD (system service exception) on new computer: ntoskrnl, ntkrnlmp


    Last week, I assembled a new desktop computer (with all new components) and installed windows 10 Educational. (See my 2nd PC details.) I updated and installed all the latest drivers. (I think at least.)

    But, since installation, I am having BSOD on various moments with the error message "system service exception".
    I read the minidump file with "WhoCrashed", and it states that the last BSOD was caused by ntoskrnl.exe and ntkrnlmp.exe.

    Attached is the dm_log_collector file.
    I would appreciate any help in solving this issue.

    regards, Smurfmans
      My Computers
    Quote Quote

  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Please run driver verifier using the following settings for 48 hours.
    • Special Pool
    • Force IRQL checking
    • Pool Tracking
    • Deadlock Detection
    • Security Checks
    • Miscellaneous Checks
    • Power framework delay fuzzing
    • DDI compliance checking



    Warning: driver verifier could cause boot issues and/or performance issues.



    Resetting driver verifier options (recommended in this order)
    1. In normal mode open an administrator command prompt and enter the below command
    2. In safe mode open an administrator command prompt and enter the below command
    3. On 3 boot failures, you'll boot automatically to the recovery options,
      • click Troubleshoot
      • go to the advanced options
      • choose command prompt
      • enter the below command

    4. Boot with the recovery media, see above 4 steps in option 3.
    5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier

    Code:
    verifier /reset


    Crashed when running driver verifier
    1. Reset driver verifier
    2. Boot in normal mode if necessary
    3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs
      My Computers
    Quote Quote

  4. Smurfmans
    Posts : 93
    Microsoft Windows 10 Professional (x64)
    Thread Starter
       New #3

    Hi
    While doing the last checks before making a restore point, I found newer drivers for my motherboard.
    (I guess I just didn't look good enough earlier. )
    Looks like that did the trick: I am BSOD free for 4 days now. Thanks for your time and reply, and sorry for my lousy search skills.
    I marked it as solved.
      My Computers
    Quote Quote

  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    Thanks for sharing your solution, and good to hear your problem is solved
      My Computers
    Quote Quote

 

  Related Discussions
BSOD - System Service Exception
in BSOD Crashes and Debugging

Hi, Recently I've been having BSOD issues on my laptop, a Lenovo T440s. Initially, these were DRIVER_IRQL_NOT_LESS_OR_EQUAL issues, but after my computer failed to start up properly one time, forcing me to do a reset, the BSODs I am getting now...
Hello, The story so far of my problem can be found here: http://www.tomshardware.co.uk/forum/id-3431549/system-service-exception-bsod.html#19774688 Tl;dr: got a brand new PC, crashing constantly, at the moment I'm on the clean installation of...
BSOD System Service Exception
in BSOD Crashes and Debugging

Hello All, I must say, I am at my wits end and am really hoping that the wonderful folks here at TenForums are able to help. My computer frequently, yet seemingly random, BSODs. The error it throws on the Blue Screen is "System Service...
I have been getting the BSOD for the last 3 days, for unbeknowst reason. I went from full Win 7 Ultimate, to Win 10 about 6 or 8 months ago. I didn't have any issues what-so-ever, until 3 days ago. I've taken off IOBit off my computer, checked...
I'm trying to crossfire my two 7850s but I keep getting system service exception BSODs. I've used DDU to install new drivers. Prior to using DDU and installing new drivers, both cards worked fine by themselves. I did try overclocking before...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 03:42.
Find Us




Windows 10 Forums