Intermittent BSOD/shutdowns possibly sleep-related


  1. Posts : 5
    Microsoft Windows 10 Pro 64-bit 17134
       #1

    Intermittent BSOD/shutdowns possibly sleep-related


    See attached dump.

    I'm not really sure what the issue is, I've only ever seen the actual BSOD once, every other time it's already restarted by the time I was back at my desk.

    I generally try to keep the laptop unplugged when it's closed so at first I thought the battery was just draining, but it's usually at like 80% when I turn it back on.

    Basically: I'll shut the lid (which should put it to sleep) when I'm not using it and then when I come back it's restarted. sometimes even if I leave it open and unplugged from power it'll have been restarted when I come back to it after being away for an hour or two.

    That's about all I really can think of.
      My Computer


  2. Posts : 38,397
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi YoMan,

    Welcome to Ten Forums BSOD forum.

    Please perform the following steps:


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    7) For the HP model please update to: OMEN by HP 15-ax250wm Laptop PC

    8) The BIOS: Version/Date Insyde F.46, 2/23/2018
    Upgrade the BIOS: F.46 > F.48
    https://support.hp.com/us-en/drivers...-1?sku=2FY68UA

    9) Uninstall and re-install the Intel Bluetooth driver: ibtusb.sys
    Driver - OMEN by HP 15-ax250wm Laptop PC | HP® Customer Support

    Updating a driver. - Microsoft Community

    10) Download and install if not already installed: HP support assistant:
    Driver - OMEN by HP 15-ax250wm Laptop PC | HP® Customer Support

    11) Run the HP support assistant > update all drivers

    12) After the above steps and for any BSOD > run the BETA log collector:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)

    13) How long has the Samsung 8 GB RAM been in use on the computer?
    14) How long has the Micron 4 GB RAM been in use on the computer?

    15) After all of the above steps download and install: HP diagnostics Windows: (right upper area of this link)
    HP PC Hardware Diagnostics | HP® Official Site

    16) Run the HP PC hardware diagnostic windows > system tests > system extensive tests > post an image of the log results into the thread


    Code:
    ibtusb.sys
    Intel(R) Wireless Bluetooth(R) Filter Driver
    https://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr
      My Computer


  3. Posts : 5
    Microsoft Windows 10 Pro 64-bit 17134
    Thread Starter
       #3

    zbook said:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    Code:
    C:\WINDOWS\system32>sfc /scannow
     
    Beginning system scan.  This process will take some time.
     
    Beginning verification phase of system scan.
    Verification 68% complete.
     
    Windows Resource Protection could not perform the requested operation.
     
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
     
    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1
     
    Image Version: 10.0.17134.407
     
    [===========================63.6%====                      ]
    Error: 605
     
    The specified buffer contains ill-formed data.
     
    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
     
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.
     
    Stage 1: Examining basic file system structure ...
      1103360 file records processed.
    File verification completed.
      27253 large file records processed.
      0 bad file records processed.
     
    Stage 2: Examining file name linkage ...
      36172 reparse records processed.
      1419056 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      36172 reparse records processed.
     
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      157849 data files processed.
    CHKDSK is verifying Usn Journal...
      36560728 USN bytes processed.
    Usn Journal verification completed.
     
    Windows has scanned the file system and found no problems.
    No further action is required.
     
     498966821 KB total disk space.
     320827900 KB in 906806 files.
        457432 KB in 157850 indexes.
             0 KB in bad sectors.
       1237557 KB in use by the system.
         65536 KB occupied by the log file.
     176443932 KB available on disk.
     
          4096 bytes in each allocation unit.
     124741705 total allocation units on disk.
      44110983 allocation units available on disk.
    zbook said:
    6) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    7) For the HP model please update to: OMEN by HP 15-ax250wm Laptop PC
    Done.


    zbook said:
    8) The BIOS: Version/Date Insyde F.46, 2/23/2018
    Upgrade the BIOS: F.46 > F.48
    https://support.hp.com/us-en/drivers...-1?sku=2FY68UA

    9) Uninstall and re-install the Intel Bluetooth driver: ibtusb.sys
    Driver - OMEN by HP 15-ax250wm Laptop PC | HP® Customer Support

    Updating a driver. - Microsoft Community

    10) Download and install if not already installed: HP support assistant:
    Driver - OMEN by HP 15-ax250wm Laptop PC | HP® Customer Support

    11) Run the HP support assistant > update all drivers
    Done.


    zbook said:
    13) How long has the Samsung 8 GB RAM been in use on the computer?
    14) How long has the Micron 4 GB RAM been in use on the computer?
    They came with the laptop.

    zbook said:
    15) After all of the above steps download and install: HP diagnostics Windows: (right upper area of this link)
    HP PC Hardware Diagnostics | HP® Official Site

    16) Run the HP PC hardware diagnostic windows > system tests > system extensive tests > post an image of the log results into the thread
    Attachment 215478
      My Computer


  4. Posts : 38,397
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Open administrative command prompt and copy and paste:
    FINDSTR /c:"[SR]" %windir%\Logs\cbs\cbs.log >%userprofile%\desktop\sfcdetails.txt

    Look for the file on the desktop > post a share link into the thread.


    When performing an in place upgrade repair you should be able to save files, drivers, and applications.
    Customized Windows settings will return to default.
    If the in place upgrade repair is successful it should fix the problems with scannow and restorehealth.
    If the in place upgrade repair is not successful the next step will be an in place upgrade repair with the identical Windows 10 iso.
    The iso on the Microsoft website is now 1809.
    If needed there are other websites that have the older iso files.
    If both in place upgrade fail the next option is to reset save files or a custom install.
    If the reset save file or custom install fails the next option is to backup files and perform a clean install.


    1) Find a flash drive that you can format (> or = 8 GB)
    2) Create a bootable Windows 10 iso:
    Download Windows 10
    Download Windows 10 ISO File | Tutorials

    3) Create a brand new restore point
    4) Make a backup image using Macrium:
    Macrium Software | Your Image is Everything
    5) Save the backup image to another drive or to the cloud

    6) Perform an in place upgrade repair:
    a) Insert the bootable Windows 10 iso into any USB port
    b) Open file explorer
    c) Identify the Windows 10 iso flash drive within file explorer
    d) Click on the iso and launch setup or setup.exe
    e) Follow the text and images in this link:
    Repair Install Windows 10 with an In-place Upgrade | Tutorials
      My Computer

  5. philc43's Avatar
    Posts : 5,002
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #5

    Hello @YoMan

    In zbook's first post the item 9 should have fixed your BSOD problem (the crash dump indicated the ibtusb.sys was the problem driver). Can you confirm if the BSOD events have now ceased? This will help us to confirm the root cause of the original BSOD you posted about.
      My Computers


 

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