BSOD while attempting to pair bluetooth headset back to system


  1. Posts : 2
    Windows 7
       #1

    BSOD while attempting to pair bluetooth headset back to system


    Hi!
    I am not sure what the exact cause of my BSOD was but I noticed my Logitech H600 headset seems to keep dying very fast so I was continually plugging it back in via USB. I would take it out and charge it for 20 minutes and then use it but it would die again so I would plug it back in. This happened a few times. I just decided to keep it plugged in but when I stepped away from my PC and came back I noticed I had no sound coming from it. I decided to remove the headset and pair it back up with the pairing tool. Nothing seemed to be working though as I was attempting this repairing. As I was doing this the BSOD occurred. When the PC started back up my audio was back. I am just keeping the device plugged directly in with the usb micro charging cord for now as long as the audio is coming through. Does my information show anything that could have caused the BSOD that is easily fixed?

    Please help!

    Thanks!
      My Computer

  2. philc43's Avatar
    Posts : 5,036
    64bit Win 10 Pro ver 20H2 Build 19042.985 and W10 Insider Preview Build 21376
       #2

    Hello and welcome to TenForums

    It looks as if it is the Qualcomm Atheros Bluetooth driver package that needs updating. The current drivers are from 2014 or earlier.
    btfilter.sys Wed Sep 24 02:52:52 2014


      My Computers


  3. Posts : 2
    Windows 7
    Thread Starter
       #3

    philc43 said:
    Hello and welcome to TenForums

    It looks as if it is the Qualcomm Atheros Bluetooth driver package that needs updating. The current drivers are from 2014 or earlier.
    btfilter.sys Wed Sep 24 02:52:52 2014


    Do you know the best way to update this? I went into Device Manager and found it but when I clicked to update it said the device was up to date. Where do I find out which driver to update for that specific one if it's telling me in the device manager it's up to date? Thanks!! :)
      My Computer

  4. philc43's Avatar
    Posts : 5,036
    64bit Win 10 Pro ver 20H2 Build 19042.985 and W10 Insider Preview Build 21376
       #4

    You would have to go to the DELL website for your system and put in your model code and serial number. See what updates they have for the bluetooth drivers.
      My Computers


 

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