BSOD completely random NTFS.sys & ntoskrnl.exe related


  1. Posts : 5
    windows 10 home 64 bit
       #1

    BSOD completely random NTFS.sys & ntoskrnl.exe related


    HI i had my brand new lenovo laptop few days ago and after installing windows 10 home I started to get completely random BSOD 2-4 times per day .
    My drivers are from lenovo web site then i tried different versions of windows 10 64bit
    I ran memtest86 to test my ram and all tests passed successfully
    please i am very disappointed and disparate so any help from a professional will be appreciated .
    thank you in advance
    Attachment 212409
      My Computer


  2. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #2

    Hello ahmedespo and welcome to TenForums

    One of the crashes appears to be due to a driver associated with Crucial Storage Executive Software for the SSD. I would temporarily uninstall this software and see if it makes a difference.
      My Computers


  3. Posts : 5
    windows 10 home 64 bit
    Thread Starter
       #3

    thank you very much for your response , ok , i will uninstall it right away but do you have any advice for the way of uninstalling it . and is the problem from the software only or may be from the ssd itself ?
    Finally it is a pleasure joining such a great forum
      My Computer


  4. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #4

    At this stage I do not think it is the ssd. I would go to Apps and Features in Settings and uninstall the program from there. Tip: You can right click on Start and it is the top option.
      My Computers


  5. Posts : 5
    windows 10 home 64 bit
    Thread Starter
       #5

    there is no more BSOD after applying philc43 solution " uninstalling Crucial Storage Executive Software " for about 12 hours .
    I will continue testing for more days then mark as solved , wish me luck .
      My Computer


  6. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #6

    That's good to know. Hope it continues to work well. If you do get more problems I would be inclined to take it back to the store. In this case I thought it was worth trying the above simple fix based on the crash analysis.
      My Computers


  7. Posts : 5
    windows 10 home 64 bit
    Thread Starter
       #7

    BSOD appeared again and i dont know why , plz help
      My Computer


  8. Posts : 934
    Windows 10 Pro
       #8

    please upload a new log collector zip, Thank you
      My Computer


  9. Posts : 5
    windows 10 home 64 bit
    Thread Starter
       #9

    sorry for the delay , i installed a new original version of windows 10 pro but i still having troubles with BSOD and random Win Explorer crashes please someone help me
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:55.
Find Us




Windows 10 Forums