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  1.    03 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 5
    Windows 10 Pro

    BSOD When using dual monitors - ?Intel Graphics problem


    Hello everyone,

    This is a problem I faced in Windows 7. I performed an upgrade to Windows 10 Pro and I'm still facing the same BSOD.

    I've only really noticed this when having both monitors turned on but I think it has happened a couple of times when I've only had one monitor on. It only usually happens when the screens have gone into power saving mode and I come back and move the mouse. It doesn't happen every single time, it's a little sporadic.

    As requested I have attached the logs using the forum's tools. My system specs on my profile are also up-to-date. Below is a list of steps I've already taken:


    • Tested RAM (ran Memtest 16hrs+)
    • Flashed BIOS to its latest version
    • Upgraded/downgraded Intel drivers for graphics
    • Virus/malware scans (no viruses etc.)


    Please advise.

    Any help is appreciated in advance.

    Thanks,

    Liam
    Last edited by Boozad; 03 Aug 2015 at 05:49.
      My ComputerSystem Spec
  2.    03 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 9
    10

    Do you have the problem with the same monitors on another device?
    Have you tried other monitors?
      My ComputerSystem Spec
  3.    03 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by tglavas View Post
    Do you have the problem with the same monitors on another device?
    Have you tried other monitors?
    I do not have another device to test the monitors on but both monitors are brand new.
      My ComputerSystem Spec
  4.    03 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 9
    10

    have you tested it in safe mode w/ networking features?
    sfc /scannow?
    chkdsk?
      My ComputerSystem Spec
  5.    03 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by tglavas View Post
    have you tested it in safe mode w/ networking features?
    sfc /scannow?
    chkdsk?

    SFC always comes back with no corrupted files, chkdsk also does not pick up any errors.

    I haven't tried safemode w/networking but the problem is it's such a random crash. I will try leaving the system for a while with both monitors on in safemode.
      My ComputerSystem Spec
  6.    04 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Okay, I've tried booting up into safe mode w/networking in Windows 10. It does not output to both monitors as I believe the 'Generic PnP monitor' driver Windows is using is preventing this.
    Last edited by Liam1; 05 Aug 2015 at 01:55.
      My ComputerSystem Spec
  7.    04 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 9
    10

    Quote Originally Posted by Liam1 View Post
    Okay, I've tried booting up into safe mode w/networking in Windows 10. It does not out put to both monitors as I believe the 'Generic PnP monitor' driver Windows is using is preventing this.
    Offc, how could I missed that one. You're right...
    From your minidump I can tell you, that you have a problem with your Intel Graphics Driver. Try downloading latest version from Intel website
      My ComputerSystem Spec
  8.    04 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by tglavas View Post
    Offc, how could I missed that one. You're right...
    From your minidump I can tell you, that you have a problem with your Intel Graphics Driver. Try downloading latest version from Intel website
    I'm already running with the latest drivers directly from Intel. I've also tried downgrading before (on my old Win7 install), yet I still faced the same problem.

    I've been running now for just over an hour (in normal boot) with both monitors on and going back and forth from the PC; no crash yet. This happens though and just out of nowhere, when I will return later on and move the mouse, it will crash.
      My ComputerSystem Spec
  9.    06 Aug 2015 #9
    Join Date : Aug 2015
    Posts : 2
    Windows 10 Enterprise, Windows 8.1 Pro, Windows 7 Pro & Ubuntu 15.04

    I just like to add that that I have the same issue with my laptop, it is using Nvidia Optimus with the Integrated Intel HD GPU. It's definitely the Intel HD drivers. As for my laptop the HDMI and eDP port is connected to my integrated GPU.

    I also upgraded to Windows 10, like you did. I have a PC with an Nvidia GeForce GTX 680 GPU and I do not have this issue with dual monitors.

    I guess we have to wait til Intel fixes it, though not sure if they will or not.
      My ComputerSystem Spec
  10.    06 Aug 2015 #10
    Join Date : Jul 2015
    Posts : 232
    Windows 10 Home x64

    Quote Originally Posted by WaveZero View Post
    I just like to add that that I have the same issue with my laptop, it is using Nvidia Optimus with the Integrated Intel HD GPU. It's definitely the Intel HD drivers. As for my laptop the HDMI and eDP port is connected to my integrated GPU.

    I also upgraded to Windows 10, like you did. I have a PC with an Nvidia GeForce GTX 680 GPU and I do not have this issue with dual monitors.

    I guess we have to wait til Intel fixes it, though not sure if they will or not.
    It's not just the Intel GPUs. I have a dual AMD card and I am having the same issue.
      My ComputerSystem Spec

 
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