Windows 10 Crashing, Bluescreenview minidump files attached

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  1. Posts : 14,894
    Windows 10 Pro
       #11

    While going over your logs, I noticed entries related to piracy.
    I would like to ask you to get rid of everything piracy related on your system, I am not saying your operating system is pirated, only that you have software installed that is pirated.

    Why is pirated software a problem?

    • Piracy is against the policy of this forum, and against my own policy
    • It is unknown what could've come with it, such programs often have a way of letting other software come into your system and who knows what they'll do.
    • Since it is unknown what could've come with such programs it is unknown what the behavior of your system will be and any potential solutions may, as a result, backfire and make your system's stability worse.


    Please remove everything piracy related on your system so we can start troubleshooting your system.
    Please consider this as a warning, I may refrain from providing support if I see piracy related entries in new logs.
      My Computers


  2. Posts : 12
    Windows 10 Pro x64
    Thread Starter
       #12

    This is an issue I am working through with Microsoft currently. I recently started using the Windows Insider Preview Builds, the most recent build that installed deactivated my Windows license and won't let it reactivate. This is a known issue that Microsoft is currently working on. Sorry for the confusion.
      My Computer


  3. Posts : 14,894
    Windows 10 Pro
       #13

    Don't worry about Windows, I mentioned its not your Windows activation, besides the logs show that you're an insider.
      My Computers


  4. Posts : 12
    Windows 10 Pro x64
    Thread Starter
       #14

    So now I am confused, what are you seeing that is "piracy" related in the logs that I provided?
      My Computer


  5. Posts : 934
    Windows 10 Pro
       #15

    Hi,

    seems that the cause could be Authentium AntiVirus5 driver crashing the system. U should remove it and use a known antivirus software

    Removing Authentium Antivirus Wontok Helpdesk

    Update:
    missed it. And please remove the any pirated software (techsmith)
      My Computer


  6. Posts : 12
    Windows 10 Pro x64
    Thread Starter
       #16

    Interesting, that program doesn't show up in my program list. The two antivirus programs I use are Malwarebytes and SystemMechanic's System Shield. From the logs are you able to see where this other Antivirus program that you mention is located on the system so I can try to get it removed and see if that solves my crashing problem?
      My Computer


  7. Posts : 14,894
    Windows 10 Pro
       #17

    JRugg, no support is provided until you resolve the piracy problem.
      My Computers


  8. Posts : 12
    Windows 10 Pro x64
    Thread Starter
       #18

    Followed the steps given previously on how to remove the other antivirus program that you pointed out, hopefully it's gone as I did not specifically see that program listed. You also mentioned TechSmith, that's just the maker of the SnagIt screen capture program I have installed, so what about that doesn't seem legit?

    Update:
    I removed my SnagIt program and ran the Log Collection utility again, attached are the new log files.
    Last edited by JRugg; 09 Nov 2018 at 09:35.
      My Computer


  9. Posts : 14,894
    Windows 10 Pro
       #19

    As BSODHunter mentioned, the antivirus program that's not listed looks to be the cause. Frankly, the drivers involved were quite old.

    I also noticed these events in the eventlog which worry me a little, but it's a personal thing since I repartition from time to time.
    Are you aware of this?
    Code:
    2018-11-09T09:10:48.867		Disk 0 is reatianed (hybrid) GPT disk. This driver version doesn't support hybrid disk partitioning. Do not repartition it to avoid possible data loss.
    2018-11-09T08:03:10.872		Disk 0 is reatianed (hybrid) GPT disk. This driver version doesn't support hybrid disk partitioning. Do not repartition it to avoid possible data loss.
    2018-11-09T07:03:16.865		Disk 0 is reatianed (hybrid) GPT disk. This driver version doesn't support hybrid disk partitioning. Do not repartition it to avoid possible data loss.
    2018-11-09T03:18:11.876		Disk 0 is reatianed (hybrid) GPT disk. This driver version doesn't support hybrid disk partitioning. Do not repartition it to avoid possible data loss.
    2018-11-09T03:06:14.871		Disk 0 is reatianed (hybrid) GPT disk. This driver version doesn't support hybrid disk partitioning. Do not repartition it to avoid possible data loss.
    2018-11-08T22:20:59.861		Disk 0 is reatianed (hybrid) GPT disk. This driver version doesn't support hybrid disk partitioning. Do not repartition it to avoid possible data loss.
    2018-11-08T14:45:11.869		Disk 0 is reatianed (hybrid) GPT disk. This driver version doesn't support hybrid disk partitioning. Do not repartition it to avoid possible data loss.
      My Computers


  10. Posts : 12
    Windows 10 Pro x64
    Thread Starter
       #20

    I was unaware of the virus program but Iím aware of the partitioning as this is Windows in Bootcamp and both MacOS and Windows share the drive.
      My Computer


 

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