Laptop Frying Memory After Reboot


  1. SimbaSniper
    Posts : 4
    Windows 10
       New #1

    Laptop Frying Memory After Reboot


    Hi,
    I have a HP Elite-book 8470p and recently I rebooted it and windows wouldn't start but it came up with the blue screen of death saying "Bad Pool Header" so i did a quick google and it turns out that it is mainly caused by RAM
    Failing so i took out the ram and replaced it and it worked fine until this morning, when i rebooted to install a program and it did the same thing, so i took out one of the memory sticks and it boots fine again.
    Any Ideas?
    Cheers
    Attachment 211245
    Last edited by SimbaSniper; 04 Nov 2018 at 16:57. Reason: Added Log Data
      My Computer
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  3. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #2

    Hello SimbaSniper and welcome to TenForums!

    Please read the BSOD Posting Instructions and post the logfiles collected by the Beta Log Collector given at the end of the instructions.
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  4. SimbaSniper
    Posts : 4
    Windows 10
    Thread Starter
       New #3

    philc43 said:
    Hello SimbaSniper and welcome to TenForums!

    Please read the BSOD Posting Instructions and post the logfiles collected by the Beta Log Collector given at the end of the instructions.
    Thankyou, Just Did That :)
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  6. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #4

    Any reason why you did not use the Beta Log Collector?

    There were no crash dumps to analyse and so I wonder if they are being deleted by CCleaner. Make sure that Minidumps are not set to be deleted in the CCleaner settings.

    Have you used the HP diagnostics tool to thoroughly check your device for any hardware errors? It is available online.
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  7. SimbaSniper
    Posts : 4
    Windows 10
    Thread Starter
       New #5

    philc43 said:
    Any reason why you did not use the Beta Log Collector?

    There were no crash dumps to analyse and so I wonder if they are being deleted by CCleaner. Make sure that Minidumps are not set to be deleted in the CCleaner settings.

    Have you used the HP diagnostics tool to thoroughly check your device for any hardware errors? It is available online.
    Sorry , from the instructions it seemed the beta was for if you have trouble running the other one,but here is the Folder from the beta (i just Compressed it) Attachment 211247.
    i am also just running HP Diagnostics now :)
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  8. SimbaSniper
    Posts : 4
    Windows 10
    Thread Starter
       New #6

    Just Finished HP Diagnosis, and it passed all the tests
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  9. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #7

    Which HP diagnostic tests were ran?
    If available please post an image of the log results.


    The beta log collector files were incomplete.
    Please rerun the beta log collector and post a new zip into this thread
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