BSOD on startup, memory_management

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  1. Posts : 11
    Microsoft Windows 10 Pro 64 bit 17134
       #1

    BSOD on startup, memory_management


    Sometimes when I start the PC a BSOD appears whit the string: MEMORY_MANAGAMENT or something like that. It happens 4-5 times per week and after the first time (or the second) it boots normally and during use I don't have any problem.
    This is my configuration:
    asrock b360 pro 4
    intel i5 8600
    GSkill F4-3000C16D DDR4 3000 mhz 2x8 gb
    nvidia geforce 1060 6 gb
    ssd samung 860 evo 260 gb
    hard disk toshiba p 300 1 tb

    I reinstalled windows 10 and the windows update drivers only, but the problem reappears. I also used memtest86 and no errors. What I should do?

    Edit: I tested the single sticks of ram with 4 passes. Should I try 8 passes?

    Attachment 210885
      My Computer


  2. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) The logs were in a foreign language and could not be scanned or read.
    2) Change the default language to English during the troubleshooting.
    3) Rerun the BETA log collector and post a new zip into the thread.

    4) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    5) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a share link into the thread using one drive, drop box, or google drive

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 11/01/2018 12:11:30
    Size on disk: 582 MB

    6) Run Memtest86 for 8 or more passes:
    MemTest86 - Official Site of the x86 Memory Testing Tool
    Just one error is a fail and testing can be aborted.
    Then test one RAM module at a time in the same DIMM to differentiate good from Malfunctioning RAM.
    The testing can be performed overnight.
    When the testing has completed use a camera or smart phone camera to take a picture and post images into the thread.

    7) For any new BSOD :
    a) Run the BETA log collector and post a new zip into the thread
    b) Open file explorer > this PC > C: > in the right upper corner search for C:\Windows\Memory.dmp > if the file size is < 1.5 GB then zip and post a share link into the thread using one drive, drop box, or google drive

    8) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

    9) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 | Windows 10 Tutorials

    Code:
    Controller acquisizione dati e elaborazione segnali PCI	PCI\VEN_8086&DEV_A379&SUBSYS_A3791849&REV_10\3&11583659&0&90	I driver del dispositivo non sono installati.
    Dispositivo PCI	PCI\VEN_8086&DEV_A324&SUBSYS_A3241849&REV_10\3&11583659&0&FD	I driver del dispositivo non sono installati.
    Controller del bus di gestione sistema	PCI\VEN_8086&DEV_A323&SUBSYS_A3231849&REV_10\3&11583659&0&FC	I driver del dispositivo non sono installati.
      My Computer


  3. Posts : 11
    Microsoft Windows 10 Pro 64 bit 17134
    Thread Starter
       #3

    zbook said:
    1) The logs were in a foreign language and could not be scanned or read.
    2) Change the default language to English during the troubleshooting.
    3) Rerun the BETA log collector and post a new zip into the thread.

    4) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    5) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a share link into the thread using one drive, drop box, or google drive

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 11/01/2018 12:11:30
    Size on disk: 582 MB

    6) Run Memtest86 for 8 or more passes:
    MemTest86 - Official Site of the x86 Memory Testing Tool
    Just one error is a fail and testing can be aborted.
    Then test one RAM module at a time in the same DIMM to differentiate good from Malfunctioning RAM.
    The testing can be performed overnight.
    When the testing has completed use a camera or smart phone camera to take a picture and post images into the thread.

    7) For any new BSOD :
    a) Run the BETA log collector and post a new zip into the thread
    b) Open file explorer > this PC > C: > in the right upper corner search for C:\Windows\Memory.dmp > if the file size is < 1.5 GB then zip and post a share link into the thread using one drive, drop box, or google drive

    8) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

    9) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 | Windows 10 Tutorials

    Code:
    Controller acquisizione dati e elaborazione segnali PCI	PCI\VEN_8086&DEV_A379&SUBSYS_A3791849&REV_10\3&11583659&0&90	I driver del dispositivo non sono installati.
    Dispositivo PCI	PCI\VEN_8086&DEV_A324&SUBSYS_A3241849&REV_10\3&11583659&0&FD	I driver del dispositivo non sono installati.
    Controller del bus di gestione sistema	PCI\VEN_8086&DEV_A323&SUBSYS_A3231849&REV_10\3&11583659&0&FC	I driver del dispositivo non sono installati.
    1)I tried, but the files in the new zip are still generated in italian.
    4)Done
    5)MEMORY.DUMP: https://mega.nz/#!XsEj1KhC!fDtz2okPf...7P-Ugpz9UBvah4
    6)I will do that during the weekend.
    8)
    Attachment 210897
    Attachment 210898
    Attachment 210899
    Attachment 210900
    9)Done
      My Computer


  4. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) Uninstall Malwarebytes using the applicable uninstall tool:
    http://www.malwarebytes.org/mbam-clean.exe

    2) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    3) re-install the Nvidia GPU driver from the Nvidia website
    4) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 17.0.8.2 (or newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks

    5) Once there are several days of computer stability (no BSOD) the device manager drivers can be troubleshooted/installed.
    How to easily find drivers for Unknown Devices in Windows | PCWorld
    https://www.howtogeek.com/193798/how...evice-manager/

    6) With Windows 10 pro the language can often be changed. Try again to change the default language to English so that the log files can be scanned and read. Then run and post a new BETA zip into the thread.


    Code:
    Driver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvlddmkm.sys (25.21.14.1634, 19,39 MB (20.337.064 Byte), 28/10/2018 17:10)
      My Computer


  5. Posts : 11
    Microsoft Windows 10 Pro 64 bit 17134
    Thread Starter
       #5

    three new bsod

    I have not followed the new instructions yet. I will now clean malwarebytes and gpu driver.
      My Computer


  6. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Open file explorer > this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp > zip > post a share link into the thread using one drive, drop box, or google drive

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 11/03/2018 10:19:54
    Size on disk: 591 MB

    When available please post the image for the RAM testing.
      My Computer


  7. Posts : 11
    Microsoft Windows 10 Pro 64 bit 17134
    Thread Starter
       #7
      My Computer


  8. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Which steps in post #4 were done/not done?
      My Computer


  9. Posts : 11
    Microsoft Windows 10 Pro 64 bit 17134
    Thread Starter
       #9

    5 and 6 not done. I changed the language, but the event log stays in italian.

    After these steps i got another memory mangament bsod. The last bsdos happen usually once arrived on desktop and the first time I turn on the computer.

    Should I use memtest86 or memtest86+?
    Last edited by Clyde271; 03 Nov 2018 at 06:32.
      My Computer


  10. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Malwarebytes was not yet uninstalled.
    Please use the uninstall tool in post # 4.

    The RAM is DDR4.
    Please use Memtest:
    MemTest86 - Official Site of the x86 Memory Testing Tool
    Make sure that it runs 8 passes > then post an image of the results into the thread



    After the RAM testing if there are no errors plan to replace the Nvidia GPU with a different driver version following steps similar to the earlier post. (Do not install 25.21.14.1634)

    For any BSOD after the memory testing and the re-replacement of the Nvidia GPU please post a share link for the memory.dmp

    Code:
    Driver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvlddmkm.sys (25.21.14.1634, 19,39 MB (20.337.064 Byte), 28/10/2018 17:10)
      My Computer


 

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