BSOD at least twice a month - uncertain cause

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  1. Posts : 25,072
    windows 10 professional version 1607 build 14393.969 64 bit
       #61

    If there are more BSOD please post files as in post #56.

    If the BSOD are infrequent then activate Windows driver verifier to produce BSOD for debugging.
    Make sure that the backup image is updated and a new restore point is made before the activation.
      My ComputerSystem Spec


  2. Posts : 56
    Windows 10 Pro 64 bit v1809
    Thread Starter
       #62

    I have run driver verifier with the below settings for >48 hours. There have been no BSOD. Please advise on next steps
    • I/O verification
    • Force pending I/O requests
    • IRP logging
      My ComputerSystem Spec


  3. Posts : 25,072
    windows 10 professional version 1607 build 14393.969 64 bit
       #63

    The link that was used had 3 customized settings for Windows driver verifier.

    This link has approximately 19 customized settings:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community

    Turn on Windows driver with the three customized settings and increase the number of customized settings by 4 to 5 per hour.

    The computer performance and boot may become sluggish.
    Run the tool for 48 hours and post new zips for any BSOD.
      My ComputerSystem Spec


  4. Posts : 56
    Windows 10 Pro 64 bit v1809
    Thread Starter
       #64

    I have ran driver verifier for x48 hours with the attached settings - I have had no BSODs

    Should I check off more settings?
    Attached Thumbnails Attached Thumbnails verifiergui_2019-04-06_23-13-31.png  
      My ComputerSystem Spec


  5. Posts : 25,072
    windows 10 professional version 1607 build 14393.969 64 bit
       #65

    Please test with all except ddi for 8 hours.
    If there are no BSOD then turn off the tool.
      My ComputerSystem Spec


  6. Posts : 56
    Windows 10 Pro 64 bit v1809
    Thread Starter
       #66

    After selecting all but DDI in driver verifier, the computer immediately blue screens

    Beta collector log attached

    Dropbox - MEMORY.zip
    BSOD at least twice a month - uncertain cause Attached Files
      My ComputerSystem Spec


  7. Posts : 25,072
    windows 10 professional version 1607 build 14393.969 64 bit
       #67

    The misbehaving driver in the latest windows driver verifier BSOD was a recurrent driver:

    ctxva51.sys
    ctxva51.sys Wed Jan 27 11:47:11 2010 (4B607C1F)
    vbdenum.sys
    vbdenum.sys Thu Nov 9 17:38:22 2017 (5A04E6EE)


    Uninstall the Citrix software > restart Windows driver verifier

    Only when necessary reinstall the Citrix software > restart Windows driver verifier

    Open a support ticket with Citrix to see if they have a more recent driver than 2010.
    And see if the can troubleshoot compatibility/incompatibility problems.

    Find a flash drive that you can format (> or = 8 GB)
    Create a bootable Windows 10 iso
    Download Windows 10 ISO File | Tutorials
    Download Windows 10

    Code:
    Name    [00000001] Citrix Virtual Adapter
    Adapter Type    Ethernet 802.3
    Product Type    Citrix Virtual Adapter
    Installed    Yes
    PNP Device ID    ROOT\CTXVA51\0000
    Last Reset    4/9/2019 7:50 PM
    Index    1
    Service Name    ctxva51
    IP Address    Not Available
    IP Subnet    Not Available
    Default IP Gateway    Not Available
    DHCP Enabled    Yes
    DHCP Server    Not Available
    DHCP Lease Expires    Not Available
    DHCP Lease Obtained    Not Available
    MAC Address    ‪02:50:F2:00:00:01‬
    Driver    c:\windows\system32\drivers\ctxva51.sys (1.0.0.3, 46.60 KB (47,720 bytes), 1/24/2018 10:55 AM)
    Code:
    ctxva51    Citrix Virtual Adapter    c:\windows\system32\drivers\ctxva51.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
    Code:
    4/9/2019 11:51 PM    Windows Error Reporting    Fault bucket 0xc4_2004_VRF_ctxva51!MPReset__PERF__(ctxva51+0x1f0), type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 46b53007-7796-41e0-9769-19518b8c470d
    
    Problem signature:
    P1: c4
    P2: 2004
    P3: ffff8186291ffc18
    P4: fffff8056a7901f0
    P5: fffff68303146220
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040819-6187-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-7343-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2848.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2859.tmp.xml
    \\?\C:\Windows\Temp\WERA7D9.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_88c2ed344f288f59fc83fbaa3e8fecf99dcfd41a_00000000_cab_0b599546
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: edadb965-94c7-4f81-b422-ecf53c2ed960
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    2/28/2019 3:49 AM    Windows Error Reporting    Fault bucket 0xc4_2004_VRF_ctxva51!MPReset__PERF__(ctxva51+0x1f0), type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 46393ff6-f6b5-4e74-8099-044d320095a8
    
    Problem signature:
    P1: c4
    P2: 2004
    P3: ffffdd8dd72f32b8
    P4: fffff8018faa01f0
    P5: fffffe8982b4d220
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\022719-7859-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-14250-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4507.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4518.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4527.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4528.tmp.txt
    \\?\C:\Windows\Temp\WER45B0.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_b6b08a6f9c28a9c74f2669260b25ef8349d8_00000000_cab_1e89bc65
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: af07dc66-2beb-42d6-a72b-a483aa8c3217
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    vbdenum    Citrix Virtual Bus Enumerator    c:\windows\system32\drivers\vbdenum.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
      My ComputerSystem Spec


  8. Posts : 56
    Windows 10 Pro 64 bit v1809
    Thread Starter
       #68

    As I have mentioned earlier, Citrix is required on my machine to be able to work from home. Unfortunately I cannot uninstall it as I use it every day

    I don't think it has been implicated in any spontaneous BSODs (i.e., those not linked to driver verifier testing)

    Instead of doing driver verifier, is there any issue if I just continue posting spontaneous BSODs as they come up? Also, when should I switch up my RAM DIMMs since currently on #2 and #4 (and I have not had a MEMORY_MANAGEMENT BSOD with this combo)? Should I try #1 and #2 next (to help isolate whether #1 or #3 is the issue)?
      My ComputerSystem Spec


  9. Posts : 25,072
    windows 10 professional version 1607 build 14393.969 64 bit
       #69

    Sometimes uninstalling software and reinstalling software fixes driver or conflict problems.
    If possible uninstall Citrix then run windows driver verifier to see whether there are any BSOD.
    Then if there are no BSOD then reinstall Citrix and turn on Windows driver verifier.

    Also open a support ticket with Citrix to find out any possible software conflicts, alternative drivers, or other troubleshooting steps.
    @philc43 may comment on the flip and any further RAM testing.
      My ComputerSystem Spec

  10. philc43's Avatar
    Posts : 4,033
    64bit Win 10 Pro ver 1809 Build 17763.437 and W10 Insider Build 18362 and 18865
       #70

    Personally I do not think Driver Verifier testing is needed any more. I would rather build up a picture of the BSODs that are occurring during normal operation.

    I forget now whether you have confirmed whether it is the slots or the RAM modules which are faulty? If you can confirm if it is slots or memory modules that are causing the problem then you will know whether you need to replace the motherboard or memory.
      My ComputersSystem Spec


 
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