BSOD - ntkrnlmp.exe/ntoskrnl.exe.

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  1. Posts : 30
    Windows 10
       #1

    BSOD - ntkrnlmp.exe/ntoskrnl.exe.


    Hey all,

    Computer has been okay for a while; starting acting up with new gpu drivers and Windows updates. This was moments ago while watching a Twitch stream on Chrome (hardware acceleration off). Any help is appreciated!

    Thanks.

    Attachment 210448
      My Computer

  2. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #2

    Dump shows a problem with nvlddmkm.sys.
    Code:
    fffffe88`a0e6f478  fffff803`4e0aa4a0Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1ea4a0
    This is part of the driver for your NVIDIA GeForce GTX 1070. The driver you have is version 399.24 dated 9/4/2018.
    The Nvidia web site has the latest as Version 416.34 dated 2018.10.11.

    I'm sure you've done this before but completely uninstall the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode. Then get the latest driver for your Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver. See if that gets rid of the problem.
      My Computers


  3. Posts : 30
    Windows 10
    Thread Starter
       #3

    Ztruker said:
    Dump shows a problem with nvlddmkm.sys.
    Code:
    fffffe88`a0e6f478  fffff803`4e0aa4a0Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1ea4a0
    This is part of the driver for your NVIDIA GeForce GTX 1070. The driver you have is version 399.24 dated 9/4/2018.
    The Nvidia web site has the latest as Version 416.34 dated 2018.10.11.

    I'm sure you've done this before but completely uninstall the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode. Then get the latest driver for your Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver. See if that gets rid of the problem.
    Thanks, will do testing with other drivers and report back.
      My Computer


  4. Posts : 30
    Windows 10
    Thread Starter
       #4

    Ztruker said:
    Dump shows a problem with nvlddmkm.sys.
    Code:
    fffffe88`a0e6f478  fffff803`4e0aa4a0Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adc520364db29861\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1ea4a0
    This is part of the driver for your NVIDIA GeForce GTX 1070. The driver you have is version 399.24 dated 9/4/2018.
    The Nvidia web site has the latest as Version 416.34 dated 2018.10.11.

    I'm sure you've done this before but completely uninstall the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode. Then get the latest driver for your Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver. See if that gets rid of the problem.
    Actually, tried a previous driver and had another BSOD. Here is the dump.
    Attachment 210588
      My Computer

  5. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #5

    Did you try the newest driver?

    Nothing useful in the latest dump.

    Any time you get a BSOD, please run the Beta log collector and upload the zip file.
      My Computers


  6. Posts : 30
    Windows 10
    Thread Starter
       #6

    Apologies, this should contain two dumps from last night. I ran my own diagnostic with WinDB and it said dwm.exe was causing a BSOD.
    Attachment 210648
      My Computer

  7. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #7

    dwm.exe is Desktop Window Manager, part of the OS and unlikely to be the cause of the BSOD. Unfortunately the dump doesn't contain data that indicates what the cause might be. There may be more useful information in the large memory dump:

    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 10/30/2018 20:19:52
    Size on disk: 768 MB

    If you could zip that and upload to a file sharing site like OneDrive and post a link to it here so I could download it that may help. May not also, but it's worth a shot.
      My Computers


  8. Posts : 30
    Windows 10
    Thread Starter
       #8

    Bumping this. Had another BSOD with the most current Nvidia driver version.

    Attachment 211607
      My Computer


  9. Posts : 207
    Windows 10 Pro
       #9

    Hi Schirmy,

    If your computer is stable while in the BIOS settings menus I'd suggest updating to the latest motherboard BIOS. The one you're currenctly using is outdated and it has proven to be very important for stability to use the latest motherboard BIOS on Ryzen systems when they become available. The product support page for your motherboard has a manual describing how to update the BIOS starting on page 36 of the English version.
      My Computer


  10. Posts : 30
    Windows 10
    Thread Starter
       #10

    Would appreciate someone taking a look at this log, thanks.

    Attachment 218653
      My Computer


 
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