BSOD - ntkrnlmp.exe/ntoskrnl.exe.

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  1. Posts : 30
    Windows 10
    Thread Starter
       #21

    Ztruker said:
    Dump doesn't have any useful data in it. There is a full memory.dmp available:
    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 12/26/2018 15:00:44
    Size on disk: 1014 MB
    Zip that up and upload to OneDrive or another file sharing site and post a link to it here. Maybe there is more information in it than in the small memory dump.

    Also, Nvidia has a new driver available: Version: 417.35 Release Date: 2018.12.12
    Give that a try even though the dump did not indicate a Nvidia problem?
    https://drive.google.com/open?id=1Bz...ScLKkcpJsPn64D

    About my GPU, I've had so many issues with it I'm considering throwing money at the problem and upgrading to a 1080. lol.
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  2. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #22

    Downloaded the memory.dmp. The only thing different I saw was that it indicated a problem with MsMpEng.exe which is part of Windows Defender. You can try a different Anti-virus program as a test.

    This is what I see as installed (uninstallable actually) on your system. Are all those versions of Visual C++ Redistributable required or are some of them just left over?

    AMD User Experience Program Installer
    Battle.net
    Call of Duty Black Ops 4
    Dell Display Manager
    Google Chrome
    Google Update Helper
    Hearthstone
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    OBS Studio
    OEM Application Profile
    Realtek High Definition Audio Driver
    Steam
    VirtualDJ 2018
    Windows 10 Update Assistant
    World of Warcraft Public Test
    World of Warcraft
    qBittorrent 4.0.4
    Last edited by Ztruker; 27 Dec 2018 at 22:09.
      My Computers


  3. Posts : 30
    Windows 10
    Thread Starter
       #23

    Ztruker said:
    -snip-
    I'll check into using AVG again. As for the redistributables, most get downloaded when you install various Steam games. I doubt I need even 90% of those, I'll have to examine them further.

    Thanks as always.
      My Computer

  4. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #24

    I almost never recommend moving away from Windows Defender, but suggest doing this just as a test. Maybe it's interaction with something else or maybe it's totally bogus and means nothing. Worth trying for a little while.
      My Computers


  5. Posts : 30
    Windows 10
    Thread Starter
       #25

    Here is the minidump and memory dump files for an ntfs file system BSOD. If the links don't work I've attached them here. Attachment 219198

    Thanks.

    123018-7515-01.zip - Google Drive

    MEMORYDUMP.zip - Google Drive
      My Computer

  6. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #26

    Downloading now. Please re-run rthe beta log collector and upload the new zip file here.
      My Computers


  7. Posts : 30
    Windows 10
    Thread Starter
       #27
      My Computer

  8. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #28

    The full memory dump once again shows a problem with the Nvidia driver.
    Code:
    fffff88a`c1c3b238  fffff804`d0879710*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x229710
    Looks like you are running version 411.70 dated 9/25/2018. The latest is 417.35 dated 12/12/2018. You can give that a try though I know you tried other versions before. If you want to try this, use DDU as follows:

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode. Then get the latest driver for your Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.

    Did you ever do the memory test that @zbook requested. With 16GB of ram it will take 12 to 16 hours to run 8 full passes which is the minimum required for a valid test.
      My Computers


  9. Posts : 30
    Windows 10
    Thread Starter
       #29

    I ran the windows memory diagnostic today and it came back no errors. I know this is not an effective test, I'll do memtest when I go to sleep tonight and let it run the recommended amount of passes.
      My Computer


 
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