Win10 freezes at loading or desktop.

Gryffin · 24 Oct 2018

Hi, Windows 10 is freezing on my custom PC. It does boot to safe mode, though. I was able to do a little work on it there, but it didn't resolve the issue. I checked my reliability report and found a few items. Here they are.

Adobe Acrobat DC

Windows Installer reconfigured the product. Product Name: Adobe Acrobat Reader DC. Product Version: 19.008.20074. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 1602.

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Source

Windows

Summary

Hardware error

Date

‎10/‎14/‎2018 5:06 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: ab

Parameter 1: 1

Parameter 2: 30

Parameter 3: 0

Parameter 4: 1

OS version: 10_0_17134

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 1033

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10/24

The following file necessary for Windows startup was corrupt: e:\boot\resources\custom\bootres.dll

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Failed Windows Update

Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender Antivirus - KB2267602 (Definition 1.279.425.0).

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Failed Windows Update

Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Windows Defender Antivirus antimalware platform - KB4052623 (Version 4.18.1810.5).

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My hardware:

G.SKILL Ripjaws Series 4GB 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9S-4GBRL

COOLER MASTER Hyper 212 EVO RR-212E-20PK-R2 Continuous Direct Contact 120mm Sleeve CPU Cooler Compatible with latest Intel 2011/1366/1155 and AMD FM1/FM2/AM3+

COUGAR RS-Series RS650 (CGR R-650) 650W ATX12V SLI Ready CrossFire Ready 80 PLUS Certified Active PFC Power Supply

CPU INTEL|CORE I7 920 2.66G 45N R

MB EVGA 121-BL-E756-TR X58 RT

GeForce GTX 660 Ti

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Anyone have any ideas? Do the reliability items give any clues to resolution? Thank you.

Gryffin · 24 Oct 2018

Attachment 209849

I tried to update Windows and got this error.

Gryffin · 24 Oct 2018

UPDATE: My freezing issue appears to be resolved. After running malware bytes and antivirus and running Windows diagnostics and uninstalling programs, I finally learned that the real problem was a windows update package. There's a screenshot in the comments.The cumulative package 1803 failed to update on it's own. I found a guide online that walked through enabling the .net framework and, if that didn't work, downloading the package manually. Well, I'm the not the smartest person, so after enabling .net, I opened windows update and clicked the restart button that was there (after it had failed, a restart button showed up, because of the other update that was pending a restart). I was moving too quickly, and thought that restart meant "restart the update again". Of course, it actually meant restart the computer. So windows starts to shutdown and runs an updater in that shutdown screen for a couple of minutes. Then it restarts successfully. I checked windows update again, and miraculously 1803 has been updated and everything appears to be working fine right now. We'll see if it holds. Hopefully someone will find this useful if they run into the same issue.