Intermediate BSODs when shutting down/restart/sleep/hibernate computer

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  1. das
    Posts : 36
    Windows 10 x64
       #1

    Intermediate BSODs when shutting down/restart/sleep/hibernate computer


    I've started getting these a while ago but turning of power management helped then.
    Now it's much more frequent.

    For me it seems to be related to my wifi adapter or driver. Sometimes the wifi just dies and at reboot there's a BSOD.
    I've tried uninstalling the device and driver.
    I've tried with the latest HP driver.
    I've tried with the latest Intel driver.
      My Computer

  2. philc43's Avatar
    Posts : 5,003
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    Hello das and welcome to TenForums!

    There is reference to a Juniper Network Agent Driver in the thread from the crash dump:

    Code:
    ffff8683`93bb5938  fffff802`a2518378Unable to load image \SystemRoot\system32\DRIVERS\jnprns.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for jnprns.sys
    *** ERROR: Module load completed but symbols could not be loaded for jnprns.sys
     jnprns+0x8378
    See if you can find a newer driver and update. Your one has a timestamp of 30 Oct 2014

    Code:
    0: kd> lmvm jnprns
    Browse full module list
    start             end                 module name
    fffff802`a2510000 fffff802`a2596000   jnprns   T (no symbols)           
        Loaded symbol image file: jnprns.sys
        Image path: \SystemRoot\system32\DRIVERS\jnprns.sys
        Image name: jnprns.sys
    Browse all global symbolsfunctionsdata
        Timestamp:        Thu Oct 30 10:38:20 2014 (5452859C)
        CheckSum:         00084241
        ImageSize:        00086000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
      My Computers


  3. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #3

    I assume that's related to Pulse Secure.
    I currently don't have access to any newer version of this, but I can reinstall it if you think that helps?
      My Computer

  4. philc43's Avatar
    Posts : 5,003
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #4

    das said:
    I assume that's related to Pulse Secure.
    I currently don't have access to any newer version of this, but I can reinstall it if you think that helps?
    I don't know if it comes as part of Pulse Secure. This is how it appears in your Ipconfig.txt:

    Code:
    Ethernet adapter Local Area Connection* 12:
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Juniper Networks Virtual Adapter
       Physical Address. . . . . . . . . : 02-05-85-7F-EB-80
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::2541:d3d5:9d55:501a%22(Preferred) 
       IPv4 Address. . . . . . . . . . . : xxx(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.255
       Default Gateway . . . . . . . . . : 
       DHCPv6 IAID . . . . . . . . . . . : 788661637
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-50-AF-8F-A4-C4-94-5B-95-50
       DNS Servers . . . . . . . . . . . : xxx
                                           xxx
       NetBIOS over Tcpip. . . . . . . . : Enabled

    http://www.juniper.net/support/downloads/

    There is a product called Junos Pulse.
      My Computers


  5. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #5

    Ah, yes that would be Pulse Secure which I use for VPN connections.
    I can try to reinstall it to see if that helps.

    Is that the only thing in the dump?
    I have the full memory.dmp also if you need it.
      My Computer


  6. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #6

    Reinstall didn't help.

    Another crash yesterday.
    Attached the minidump
      My Computer

  7. philc43's Avatar
    Posts : 5,003
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #7

    Hello das,

    Interestingly the new crash dump has a different type of power state failure and we can pinpoint the driver in this one.

    Code:
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffff8d85c6c0a060, Physical Device Object of the stack
    Arg3: fffffd0ed8a538d0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4:   ffff8d85e4b6d450, The blocked IRP  
    
    
    4: kd> !irp ffff8d85e4b6d450
    Irp is active with 4 stacks 3 is current (= 0xffff8d85e4b6d5b0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffff8d85c9e96050 00000000 fffff80157287060-ffff8d85e6b4bbd0 Success Error Cancel pending
    Unable to load image \SystemRoot\system32\DRIVERS\e1d65x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1d65x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1d65x64.sys
    \Driver\e1dexpress    nt!PopSystemIrpCompletion
                Args: 00015500 00000000 00000005 00000003
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffff8d85e6b4bbd0    
    
                Args: 00000000 00000000 00000000 00000000
    
    
    4: kd> lmvm e1d65x64
    Browse full module list
    start             end                 module name
    fffff801`39730000 fffff801`397b8000   e1d65x64 T (no symbols)           
        Loaded symbol image file: e1d65x64.sys
        Image path: \SystemRoot\system32\DRIVERS\e1d65x64.sys
        Image name: e1d65x64.sys
    Browse all global symbolsfunctionsdata
        Timestamp:        Tue Jul 26 09:48:21 2016 (57979455)
        CheckSum:         00091FC7
        ImageSize:        00088000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    The Intel Network driver is the one you need to update.

    The HP website indicates the following driver update fixes a BSOD issue.

    https://support.hp.com/gb-en/drivers...Id/ob-213884-1

    You will need to check precisely which network driver package is the one that will replace the driver referenced in the crash dump.
    Last edited by philc43; 25 Oct 2018 at 06:42. Reason: added new driver details
      My Computers


  8. Posts : 38,422
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    The msinfo32 was missing from the DM log collector.
    There are two log collectors: DM and BETA
    The BETA will collect more useful folders and files.
    At some time it will replace the DM log collector.
    Please run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)


    In case the msinfo32 is not collected by the beta log collector please collect it manually:

    https://www.tenforums.com/tutorials/7822-create-system-information-file-windows-10-a.html


    Download and install HP diagnostics Windows (right upper area in this link):

    http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

    After replacing the above driver run these tests:
    System tests
    Component test: Networking
    Post an image of the test logs into the thread.
    If there are any problems posting please use a share link (one drive, drop box, or google drive)
    Last edited by zbook; 25 Oct 2018 at 04:13.
      My Computer

  9. philc43's Avatar
    Posts : 5,003
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #9

    @zbook why are you requesting all these extra tests and downloads? Let's wait and see if the driver update works first, there may be no need to do anything further.
      My Computers


  10. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #10

    According to Intel I had the latest version.
    I tried to do an update in the Device Manager and got a BSOD, see attached.

    I then uninstalled the driver and rebooted and waiting to see how it works.

    I actually removed msinfo32 from the gathering tool because I though there was a bit to much private information in it.
      My Computer


 
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