Intermediate BSODs when shutting down/restart/sleep/hibernate computer

philc43 · 05 Nov 2018

In the crash analysis I did see reference to a Synaptics Touch Pad driver that was implicated prior to the Pnp synchronisation wait, if there is a newer driver it would be worth updating. @zbook was this the driver you were talking about?
SynTP.sys Driver date: Mon Jul 9 16:15:35 2018

zbook · 05 Nov 2018

Yes same driver.

There was no beta log collector received.

The computer that I'm using to type this chat is the G2.
The driver is readily available on the HP website.

das · 05 Nov 2018

philc43 said:

In the crash analysis I did see reference to a Synaptics Touch Pad driver that was implicated prior to the Pnp synchronisation wait, if there is a newer driver it would be worth updating. @zbook was this the driver you were talking about?
SynTP.sys Driver date: Mon Jul 9 16:15:35 2018

There's not a newer one.

I'm on 19.0.19.68 which is the same on HPs website.

das · 06 Nov 2018

I've sent you both the latest dump and logs

philc43 · 06 Nov 2018

Looking at the crash dump I can see that one of the pnp devices that appears to be causing a problem is the
Microsoft RRAS Root Enumerator SWD\MSRRAS\{5E259276-BC7E-40E3-B93B-8F89B5F3ABC0}

Code:

0: kd> !blackboxpnp
    PnpActivityId      : {00000000-0000-0000-0000-000000000000}
    PnpActivityTime    : 131858790011549375
    PnpEventInformation: 3
    PnpEventInProgress : 1
    PnpProblemCode     : 24
    PnpVetoType        : 0
    DeviceId           : SWD\MSRRAS\{5e259276-bc7e-40e3-b93b-8f89b5f3abc0}
    VetoString         :

It appears in the thread holding the pnp lock.

I hoping this might give you a clue on where to investigate next.

das · 06 Nov 2018

philc43 said:

Looking at the crash dump I can see that one of the pnp devices that appears to be causing a problem is the
Microsoft RRAS Root Enumerator SWD\MSRRAS\{5E259276-BC7E-40E3-B93B-8F89B5F3ABC0}

Code:

0: kd> !blackboxpnp
    PnpActivityId      : {00000000-0000-0000-0000-000000000000}
    PnpActivityTime    : 131858790011549375
    PnpEventInformation: 3
    PnpEventInProgress : 1
    PnpProblemCode     : 24
    PnpVetoType        : 0
    DeviceId           : SWD\MSRRAS\{5e259276-bc7e-40e3-b93b-8f89b5f3abc0}
    VetoString         :

It appears in the thread holding the pnp lock.

I hoping this might give you a clue on where to investigate next.

Seems to be a new driver causing BSOD each time.
Though all seems to be related to Networking, right?

Maybe I should try to reset the network in Windows.

philc43 · 06 Nov 2018

I suspect it is the same driver all the time but it is not obvious from the dumps. I also agree it is probably something related to the control of the pnp network devices.

zbook · 06 Nov 2018

For share links please use one of these: one drive, drop box, or google drive.

The other websites often have numerous download buttons to click that may have PUP, PUA, etc.

Please use one of these to repost/resend the latest files.

das · 06 Nov 2018

zbook said:

For share links please use one of these: one drive, drop box, or google drive.

The other websites often have numerous download buttons to click that may have PUP, PUA, etc.

Please use one of these to repost/resend the latest files.

Transfernow.net doesn't have that.
It's a safe site.

zbook · 06 Nov 2018

Can Mcafee be uninstalled?
Can Carbon black be uninstalled?
Can Windows driver verifier be turned off?

When available post an image of the HP diagnostic log:
HP PC Hardware Diagnostics | HPÂ® Official Site

Run HD Tune: (free version) (test all drives)
Post images of the test results for these tabs:
a) Health
b) Benchmark
c) Full error scan

In the left lower corner search type: verifier > click run command > move the dot to delete existing settings > click ok > reboot

If the above method fails to turn off Windows driver verifier then use the windows advanced troubleshooting menu command prompt and type:
verifier /reset > reboot
if the above command
verifier /bootmode resetonbootfail > reboot

There was one new driver in the latest bsod crash.

1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
2) re-install the Nvidia GPU driver from the HP website
3) make sure that you check the clean install box and if available install the physx driver.
Display Driver Uninstaller Download version 17.0.8.2 (or newer version if available)
Display Driver Uninstaller: How to use - Windows 7 Help Forums
NVIDIA
Download Display Driver Uninstaller - MajorGeeks

Driver - HP ZBook 17 G2 Mobile Workstation | HPÂ® Customer Support

Code:

mfewfpk.sys
McAfee
http://home.mcafee.com/store/downloads.aspx

mfehidk.sys
McAfee Host Intrusion Detection Link Driver
http://home.mcafee.com/root/support.aspx

Code:

cbk7.sys     Wed Mar 29 15:33:57 2017 (58DC3655)

Code:

mfewfpk  mfewfpk.sys  Tue Mar 13 11:14:21 2018 (5AA814FD)
mfehidk  mfehidk.sys  Tue Mar 13 11:13:52 2018 (5AA814E0)

Code:

Event[8884]:
  Log Name: System
  Source: Disk
  Date: 2018-10-24T17:17:09.077
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J212TNG
  Description: 
The driver detected a controller error on \Device\Harddisk3\DR4.

Event[8885]:
  Log Name: System
  Source: Disk
  Date: 2018-10-24T17:17:09.296
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J212TNG
  Description: 
The driver detected a controller error on \Device\Harddisk3\DR4.

Event[8886]:
  Log Name: System
  Source: Disk
  Date: 2018-10-24T17:17:09.499
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J212TNG
  Description: 
The driver detected a controller error on \Device\Harddisk3\DR4.

Event[8887]:
  Log Name: System
  Source: Disk
  Date: 2018-10-24T17:17:09.702
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J212TNG
  Description: 
The driver detected a controller error on \Device\Harddisk3\DR4.

Event[8888]:
  Log Name: System
  Source: Disk
  Date: 2018-10-24T17:17:09.921
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J212TNG
  Description: 
The driver detected a controller error on \Device\Harddisk3\DR4.

Code:

Event[13031]:
  Log Name: System
  Source: Disk
  Date: 2018-11-05T09:06:32.330
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J212TNG
  Description: 
An error was detected on device \Device\Harddisk3\DR4 during a paging operation.

Code:

Event[13270]:
  Log Name: System
  Source: AFD
  Date: 2018-11-05T10:19:35.620
  Event ID: 16001
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J212TNG
  Description: 
A TDI filter (\Driver\NEOFLTR_825_50207) was detected. This filter has not been certified by Microsoft and may cause system instability.

Code:

Driver	c:\windows\system32\driverstore\filerepository\nvbl.inf_amd64_aa900d663b62b12b\nvlddmkm.sys (22.21.13.8573, 14,91 MB (15*629*752 bytes), 2017-10-20 16:27)