Intermediate BSODs when shutting down/restart/sleep/hibernate computer

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  1. das
    Posts : 36
    Windows 10 x64
    Thread Starter

    McAfee is already uninstalled.

    HD Tune shown one older issue on two of the drives but they are showing as fine now.

    I got some IRQ and ROM failures in the HP Hardware Test.
    I'll contact HP.
      My Computer

  2. Posts : 41,705
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post the image for the HP hardware test failure.
    HP has a 3 year warranty on zbooks.
    Hopefully the computer is within that warranty period.

    See the updated prior post for steps with windows driver verifier and nvlddmkm.sys.

    The install/uninstall likely displays that Mcafee is uninstalled.
    The dump file displayed that the drivers were incompletely uninstalled.
    The drivers were again in the latest bsod crash.

    Run the Mcafee uninstall tool again to remove any files within the registry and to complete remove all traces of the software.

    fffff801`5e7cd170  fffff78a`40001e60
    fffff801`5e7cd178  ffffdb81`de144301
    fffff801`5e7cd180  ffff9980`30b48180
    fffff801`5e7cd188  fffff809`65c0c208*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mfewfpk.sys - 
    fffff801`5e7cd190  fffff801`5e7cd1a0
    fffff801`5e7cd198  00000000`4ba08bca
    fffff801`5e7cd1a0  00000001`ffffffff

    fffff801`5e7cd3b0  ffffdb81`ca6ccd00
    fffff801`5e7cd3b8  fffff801`5c8c4570 nt!VfDeadlockDeleteMemoryRange+0x28
    fffff801`5e7cd3c0  00000000`00000080
    fffff801`5e7cd3c8  00000000`00000002
    fffff801`5e7cd3d0  fffff801`5e7cdac8
    fffff801`5e7cd3d8  fffff809`6634bbce*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mfehidk.sys - 
    fffff801`5e7cd3e0  00000000`00000080
    fffff801`5e7cd3e8  fffff801`5c8c088a nt!VfFreePoolNotification+0x8a
    fffff801`5e7cd3f0  ffffdb81`ca6ccd00
    fffff801`5e7cd3f8  00000000`00000002
    fffff801`5e7cd400  00000000`00000002
    fffff801`5e7cd408  00000000`00000080
      My Computer

  3. das
    Posts : 36
    Windows 10 x64
    Thread Starter

    So I got my motherboard replaced by HP, but still seeing BSOD.

    See attached.
      My Computer

  4. Posts : 5,170
    64bit Win 10 Pro ver 21H2

    The crash dump reveals that a device was blocking a power IRP for too long:

    2: kd> !irp ffff9e05b890c010
    Irp is active with 3 stacks 2 is current (= 0xffff9e05b890c128)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    			Args: 00000000 00000000 00000000 00000000
                0 e1 ffff9e05ae257050 00000000 fffff8015268d060-ffff9e05b54ce890 Success Error Cancel pending
    Unable to load image \SystemRoot\system32\DRIVERS\vmnetadapter.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for vmnetadapter.sys
    *** ERROR: Module load completed but symbols could not be loaded for vmnetadapter.sys
    \Driver\VMnetAdapter	nt!PopSystemIrpCompletion
    			Args: 00015500 00000000 00000005 00000003
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffff9e05b54ce890    
    			Args: 00000000 00000000 00000000 00000000
    You need to update this driver from WMware support
      My Computers

  5. Posts : 41,705
    windows 10 professional version 1607 build 14393.969 64 bit

    1) For each bsod:
    a) run the beta log collector > post a new zip into the thread
    b) open file explorer > this pc > C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip > post a share link into the thread
    c) send the beta log collector via pm if necessary

    2) Run the HP Windows diagnostics > system tests > system extensive tests > post an image into the thread
    This can be performed overnight.
      My Computer

  6. das
    Posts : 36
    Windows 10 x64
    Thread Starter

    Updated VMWare Workstation to the latest version and still getting BSOD
      My Computer

  7. Posts : 41,705
    windows 10 professional version 1607 build 14393.969 64 bit

    1) When the motherboard was changed were there any issues with Windows activation?

    2) Were the HP Windows diagnostics ran after the motherboard change?

    3) If so what were the results?

    4) Please post an image of the system extensive test.

    5) Open the HP Windows diagnostics > component tests > Networking > check all boxes:
    a) Wired ping test
    b) IRQ test
    c) ROM test
    d) Wireless module test

    6) Post an image of the component test into the thread

    7) In the BSOD crashes there has been a recurrent driver (possibly all crashes): Carbonblack
    It is unclear it's role in the crash and it would be useful to temporarily uninstall this software.

    8) There were three drivers seen in the latest memory dump crash.
    All of the drivers had been involved in at least one prior crash.
    It would be useful to check again the hardware and uninstall any software (carbon black)
      My Computer

  8. das
    Posts : 36
    Windows 10 x64
    Thread Starter

    No issues with activation.

    All hardware tests were passed after the change.
      My Computer

  9. Posts : 41,705
    windows 10 professional version 1607 build 14393.969 64 bit

    Do you make backup images?
    If you needed to perform a clean install would you be able to?

    Make a backup image using Macrium (free edition)
    Macrium Software | Your Image is Everything
    Save the Macrium image to another drive.
      My Computer

  10. das
    Posts : 36
    Windows 10 x64
    Thread Starter

    I do, but that's last resort.

    I'll wait for Microsoft Support first and also contact HP Support again before.
      My Computer


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