Intermediate BSODs when shutting down/restart/sleep/hibernate computer

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  1. Posts : 38,417
    windows 10 professional version 1607 build 14393.969 64 bit
       #51

    1) Please run the BETA log collector and send a new zip using PM.

    2) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a share link into the thread

    3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
      My Computer


  2. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #52

    zbook said:
    1) Please run the BETA log collector and send a new zip using PM.

    2) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a share link into the thread

    3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
    Could you see what caused the BSOD in my dump?
      My Computer


  3. Posts : 38,417
    windows 10 professional version 1607 build 14393.969 64 bit
       #53

    The software that was asked to be uninstalled were not uninstalled and the drivers appeared in the crashes again.

    If you can uninstall the software per post #31 these drivers will no longer be in the crashes.

    For each crash please post a BETA log collector into the thread or via PM.

    For the next BSOD please post a memory.dmp

    Please post the images of startup and recovery system failure and virtual memory.
      My Computer


  4. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #54

    zbook said:
    The software that was asked to be uninstalled were not uninstalled and the drivers appeared in the crashes again.

    If you can uninstall the software per post #31 these drivers will no longer be in the crashes.

    For each crash please post a BETA log collector into the thread or via PM.

    For the next BSOD please post a memory.dmp

    Please post the images of startup and recovery system failure and virtual memory.
    McAfee was uninstalled.
    Carbon Black, I don't have access to uninstall at the moment.
      My Computer


  5. Posts : 38,417
    windows 10 professional version 1607 build 14393.969 64 bit
       #55

    Please post the images and send a beta log collector via PM.
      My Computer


  6. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #56

    From what I can see in the dump the BSOD was related to WAN Miniport (PPPOE).

    Does it make sense to do a "Network reset"?
    Or maybe just better to do a Reset of the PC?
      My Computer


  7. Posts : 38,417
    windows 10 professional version 1607 build 14393.969 64 bit
       #57

    When possible please post images of startup and recovery system failure and virtual memory and send a beta log collector via PM.

    If you can send the beta log file now it can be troubleshooted.
    Otherwise it will need to be troubleshooted at another time.

    The Beta log collector that was sent days ago was not able to be opened and was deleted.
      My Computer

  8. philc43's Avatar
    Posts : 5,003
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #58

    das said:
    Started the computer this morning.
    The wifi refused to get a proper ip
    BSOD at reboot.
    The dump shows you have driver verifier enabled. Was this intentional? If not it is best to turn it off.

    I will be working on the crash analysis next.
      My Computers


  9. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #59

    philc43 said:
    The dump shows you have driver verifier enabled. Was this intentional? If not it is best to turn it off.

    I will be working on the crash analysis next.
    I had issues turning it off so I turned it on for just one driver to get past the BSOD loop.
    I'll try to turn it off again.
      My Computer


  10. Posts : 38,417
    windows 10 professional version 1607 build 14393.969 64 bit
       #60

    There was a new misbehaving driver.
    Can you post a beta log collector or send one via PM?
    Can you post images?
      My Computer


 
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