Intermediate BSODs when shutting down/restart/sleep/hibernate computer

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  1. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    2) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    3) Please run the BETA log collector after each BSOD and post a new zip into the thread.

    4) When the settings for the dump files are modified they may created file sizes that can be used for troubleshooting.

    5) For each dump file there are drivers displayed that need to be compared to the drivers installed on the computer.
    There are multiple files that are collected that are searched to view information about the drivers. Which ones were reported by windows error reporting, failed to load, etc.
      My Computer


  2. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #22

    I'm afraid the BETA log collector is collecting a bit more than I want to publish on a public forum.

    The latest dump file is posted in my previous post.
    I'm perfectly comfortable with connecting the file name of the driver with the corresponding device.
      My Computer


  3. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    Please post the log collector zip using a share link (this can be controlled) or send the BETA log collector zip by PM.

    List all of the AV/Firewall software products in use on the computer (always on and manual).
      My Computer


  4. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #24

    Sent!
      My Computer


  5. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    In startup and recovery system failure:
    a) change complete memory dump to automatic memory dump
    b) uncheck automatically restart
    c) reboot to keep settings

    In Virtual memory
    a) select no paging file
    b) reboot
    c) check system managed size
    d) check automatically manage paging file size for all drives
    e) reboot to keep settings

    Post images into the thread as per the earlier post after the above setting changes.
      My Computer


  6. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #26

    What is this for?
      My Computer


  7. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    These are settings to modify the dump files so that they can be used for troubleshooting.

    When complete memory dump is selected the file size is too large to be uploaded or downloaded.
    It is currently 36 GB.
    When automatic memory dump is selected It can created memory dump files that are typically < 1.5 GB.
    These files then can be uploaded for debugging.
      My Computer


  8. das
    Posts : 36
    Windows 10 x64
    Thread Starter
       #28

    Isn't the minidump enough?
      My Computer


  9. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    The memory.dmp is more useful in working up the BSOD crashed.
    We most often use the mini dumps as the file sizes are small and easily managed.
    With a memory dump its a larger view of what happened during the crash.
    Misbehaving drivers can be seen that are not seen with mini dumps.
    Seeing the drivers is most comprehensive with the complete memory dump however the file size is too large and can only be used by the end user.
    For debugging the best settings are to have automatic memory dump.
    The paging file should be on the Windows drive.
      My Computer


  10. Posts : 38,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #30

    Please list all Antivirus / Firewall software in use on the computer (always on and manual)

    Is Reason Core Software the same or different from Carbon Black?
      My Computer


 
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