BSOD after booting and doing nothing, 13-15 minutes later

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  1. Posts : 14
    Windows 10
    Thread Starter
       #11

    Two files, memory.dmp and win32k.sys

      My Computer


  2. Posts : 14
    Windows 10
    Thread Starter
       #12

    BSOD again after attempting to turn off Fast Startup; no yellow items


    I got another blue screen after attempting to turn off Fast Startup. I got as far as Change Settings That Are Currently Unavailable in Control Panel-All Control Panel Items-Power Options-System Settings, and when I clicked on that, I got a blue screen. Per your instructions, I ran the beta log collector, and am posting another zip. I will attempt to turn off Fast Startup in Safe Mode.

    I also checked Device Manager as indicated, including showing hidden devices, and there were no yellow triangles with black exclamation points under all the expanded items.
      My Computer


  3. Posts : 38,434
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Perform the following steps:

    1) Uninstall AVG AV using the applicable uninstall tool:
    http://www.avg.com/us-en/utilities

    2) Make sure that Windows defender is on

    3) Evaluate the computer for one week of typical use.
    If there is stability with no new bsod then you can reinstall AVG or continue using Windows defender.

    4) Uninstall and reinstall Nvidia GPU: Nvlddmkm.sys

    a) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    b) re-install the Nvidia GPU driver from the Nvidia website
    c) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks
      My Computer

  4. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #14

    One thing I am not able to extract from the crash dumps or from the logfiles are details of your installed memory. Can you please provide screen shots of the memory installed using CPU-Z. If you run this utility you can provide screenshots of the Memory tab and also the SPD tab for each of the four slots in your system. Many thanks.
      My Computers

  5. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #15

    I have reviewed your crash dump files and they are all very consistent. A critical process dies and it is svchost.exe. The error code associated with the failure does not reveal anything and I can't find any information on it.

    Code:
    CRITICAL_PROCESS:  svchost.exe
    EXCEPTION_CODE: (NTSTATUS) 0xce002040 - <Unable to get error code text>
    ERROR_CODE: (NTSTATUS) 0xce002040 - <Unable to get error code text>
    I am unable to determine what is causing this process to stop but I'm hopeful someone else might be able to look at the stack and understand what is happening.

    Code:
    Start memory scan  : 0xffff958884796938 ($csp)
    End memory scan    : 0xffff958884797000 (Kernel Stack Base)
    
                   rsp : 0xffff958884796938 : 0xfffff801ca97f101 : nt!PspCatchCriticalBreak+0xfd
    0xffff958884796938 : 0xfffff801ca97f101 : nt!PspCatchCriticalBreak+0xfd
    0xffff958884796998 : 0xfffff801ca20bb79 : nt!EtwTraceKernelEvent+0x89
    0xffff9588847969e8 : 0xfffff801ca20bae5 : nt!EtwTraceProcessTerminate+0x61
    0xffff958884796a08 : 0xfffff801ca2377f7 : nt!ExAcquirePushLockExclusiveEx+0xe7
    0xffff958884796a48 : 0xfffff801ca7ae488 : nt!PspTerminateProcess+0xe0
    0xffff958884796a88 : 0xfffff801ca7affd1 : nt!NtTerminateProcess+0xa9
    0xffff958884796aa8 : 0xfffff801ca6b3f01 : nt!NtUnmapViewOfSectionEx+0x41
    0xffff958884796af8 : 0xfffff801ca3bab43 : nt!KiSystemServiceCopyEnd+0x13
    0xffff958884796b00 : 0xffff990800000308 :  Trap @ ffff958884796b00
    0xffff958884796c98 : 0xffff958884791000 :  !du "0.0.1.0.cat"
    
    
      My Computers


  6. Posts : 14
    Windows 10
    Thread Starter
       #16

    Followup on suggestions


    To make accessing the memory dump files simpler, I will post a link to a folder on Dropbox that will contain numbered memory dumps. Memory2.zip - this BSOD is post attempt to turn off Fast Startup via Control Panel.
    I restarted, and ran the Turnoff Fast Startup batch file in Safe Mode. Restarted, and let the computer rest. BSOD after ~12 minutes. Ran beta collector, Homebuilt2-(2018-10-21_17-57-10).zip. Memory3.zip is the memory dump for this BSOD.
    Changed kernel memory dump to automatic memory dump.
    Took screenshots of memory tab and SPD for slots 1-4, using CPU-Z - in file CPU-ZMemoryTab.zip.
    Uninstalled AVG using Uninstall program from AVG. Checked Windows Defender; it is on and running.
    Restarted; BSOD after ~14 mins. Ran beta collector, Homebuilt2-(2018-10-22_01-05-59).zip. Memory dump file, Memory4.zip.
    I searched for nvlddmkm.sys using Windows search in C:\Windows\Systerm32\Drivers, and it wasnít there. It also was not found outright in Search Everything. In both search tools, there were listed four (4) paths to .inf files, but not the file itself.
    I followed a procedure described here
    How to Fix NVIDIA nvlddmkm.sys Blue Screen Error
    Steps 6-9 (but corrected some path errors), to create a new nvlddmkm.sys file, and copied it into the C:\Windows\System32\Drivers folder.
    Uninstalled NVIDIA driver w/ Display Driver Uninstaller. Reinstalled GPU driver from NVIDIA website as described. Rebooted; BSOD after ~12 minutes. Ran beta collector, Homebuilt2-(2018-10-23_06-35-21).zip. Memory dump file, Memory5.zip.
    Also attached is a screenshot of an error message that sometimes flashes on the screen when I restart, but not all the time. I had to take a video and then a screenshot to capture it. I didnít think it was of consequence because it has been flashing on briefly and only intermittently before the blue screen problems started, but now I will investigate the file name, and see if it leads anywhere. Donít have time to do right now; will do later.

    Dropbox link to numbered memory dumps
    Dropbox - ForTenForums - Simplify your life
      My Computer


  7. Posts : 38,434
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    For any BSOD > open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB the zip > post a share link into the thread

    Immediately after each BSOD save the file as the file disappears is rewritten after each BSOD.
    The more the memory dumps debugged the more progress can be made in troubleshooting the underlying problem ( misbehaving hardware or software drivers and/or malfunctioning hardware )

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 10/23/2018 06:29:05
    Size on disk: 820 MB
      My Computer


  8. Posts : 14
    Windows 10
    Thread Starter
       #18

    Memory dumps


    Dear zbook,
    I had posted a link to Dropbox, where I made available successive, saved memory dumps that I numbered, in a folder named ForTenForums. I'll post it again, here:
    Dropbox - ForTenForums - Simplify your life

    If you can't access the folder or the files, please let me know. I did it this way to avoid creating separate posts with individual, successive memory dumps.

    The numbered Memory dumps are successive, numbered and saved, referenced in my previous post of this morning.
      My Computer


  9. Posts : 38,434
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Saw the attachments and did not see the separate drop box link.
    With five at one time they will take a lot of time to download.
      My Computer


  10. Posts : 38,434
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    All 5 memory dumps were debugged.
    All displayed problems with Nvidia GPU drivers.
    Others had displayed problems with AVG drivers and the AV software was removed.

    Temporarily turn off Windows updates of non-Microsoft drivers:

    Enable or Disable Driver Updates in Windows Update in Windows 10 | Windows 10 Tutorials

    Find a different driver version.
    Look for computer stability with a different driver.
    If changing drivers does not fix the BSOD crashes then look for options to:
    a) swap the video card
    This would include two tests:
    1) testing a new card in the problematic computer
    2) testing the card from the problematic computer in another computer
    b) see whether the motherboard has default video and check the computer for stability/instability without the Nvidia GPU.

    The last Nvidia GPU version was: 23.21.13.9135
    The opening post had: 23.21.13.8813


    Code:
    Name    NVIDIA GeForce GT 440
    PNP Device ID    PCI\VEN_10DE&DEV_0DE0&SUBSYS_119919DA&REV_A1\4&1B775579&0&0010
    Adapter Type    GeForce GT 440, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GT 440
    Adapter RAM    1.00 GB (1,073,741,824 bytes)
    Installed  Drivers     C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll
    Driver Version    23.21.13.9135
    INF File    oem0.inf (Section002 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xFD000000-0xFEAFFFFF
    Memory Address    0xD8000000-0xDFFFFFFF
    Memory Address    0xD6000000-0xDFFFFFFF
    I/O Port    0x0000CC00-0x0000CC7F
    IRQ Channel    IRQ 18
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver      c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvlddmkm.sys  (23.21.13.9135, 16.73 MB (17,544,792 bytes), 10/22/2018 10:38 PM)
      My Computer


 
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