BSOD, maybe spool\V4Dirs\ related


  1. Posts : 1
    windows 10
       #1

    BSOD, maybe spool\V4Dirs\ related


    I've been getting a BSOD every week or so. I don't seem to be doing anything in particular when it happens.

    No minidump or MEMORY.DMP files are ever created even though I have verified in system setup that these should be created. I do have a PRFO.log file, which gets written to each time I get a BSOD (and only when I do). Here is its info from the last two BSODs:

    Last week's:

    10/10/2018 10:47:59 - PFRO Error: \??\C:\Program Files\Mozilla Firefox\tobedeleted\moz16fb2cdb-59e1-46a4-a2bd-60ec0c403004, |delete operation|, 0xc000003a
    10/10/2018 10:47:59 - PFRO Error: \??\C:\Program Files\Mozilla Firefox\tobedeleted\, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYM.TTF, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYMB.TTF, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYML.TTF, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYMSB.TTF, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYMSL.TTF, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYMXL.TTF, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - PFRO Error: \??\C:\WINDOWS\fonts\flat_officeFontsPreview.ttf, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - PFRO Error: \??\C:\WINDOWS\system32\spool\V4Dirs\FD4EEC5A-75FA-4296-B491-14673445B309\94766af2.gpd, |delete operation|, 0xc0000034
    10/10/2018 10:47:59 - 11 Successful PFRO operations

    Today's:

    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\TEMP\INS_ff72ec17.TMP, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\TEMP\NvidiaLogging, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\TEMP\NvidiaLogging, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\Users\Tine\AppData\Local\Temp\TeamViewer\update.exe, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYM.TTF, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYMB.TTF, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYML.TTF, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYMSB.TTF, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYMSL.TTF, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\fonts\OFFSYMXL.TTF, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\fonts\flat_officeFontsPreview.ttf, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - PFRO Error: \??\C:\WINDOWS\system32\spool\V4Dirs\C58F4260-7E44-4909-B9F2-3220D383CE41\94766af2.gpd, |delete operation|, 0xc0000034
    10/17/2018 19:25:8 - 31 Successful PFRO operations


    Any help would be much appreciated!
      My Computer


  2. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi ttbb,

    Welcome to Ten Forum's BSOD forum.

    1) Update the specs in the "My Computer" section

    2) There are two log collectors: DM and BETA
    The BETA log collector will collect more useful folders and files.
    Run the BETA log collector and post a new zip into the thread.
    See the lower half of this web page:
    BSOD - Posting Instructions - Windows 10 Forums
    (extract all > open)


    3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    4) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    5) Open administrative command prompt and type or copy and paste:
    6) sfc /scannow
    7) dism /online /cleanup-image /restorehealth
    8) chkdsk /scan
    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) The BIOS: BIOS Version/Date Dell Inc. 1.7.0, 2018-02-23
    Upgrade the BIOS: Version 1.70 > Version: 1.8.0
    Release Date: 05 Oct 2018
    Support for XPS 15 9550 | Drivers & downloads | Dell US






    Code:
    2018-10-10 14:51    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffffd48bbc2b8080
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\101018-9031-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-18093-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6939.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6959.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6987.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A05.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_ef_77e9aff19cfe452b2fe39898237875978fe685d_00000000_cab_03446a04
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 74fa30b8-ff56-4c40-b13c-7f99f9b33dac
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    Code:
    2018-10-10 14:53    Windows Error Reporting    Fault bucket 0xEF_MDLCSvc.exe_IMAGE_MDLCSvc.exe, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 8619cc2d-9bbe-4038-9609-b2559171b2db
    
    Problem signature:
    P1: ef
    P2: ffffd48bbc2b8080
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\101018-9031-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-18093-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6939.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6959.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6987.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A05.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_ef_77e9aff19cfe452b2fe39898237875978fe685d_00000000_cab_15d60bae
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 74fa30b8-ff56-4c40-b13c-7f99f9b33dac
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    2018-07-19 02:05    Windows Error Reporting    Fault bucket LKD_0x15E_FATAL_MINIPORT_ERROR_MINIPORT_REQUESTED_PLDR_4_0_IMAGE_bcmpciedhd63.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 617500c5-7904-4256-9312-04f03f7d24a8
    
    Problem signature:
    P1: 15e
    P2: 1
    P3: ffffad82e89ed1a0
    P4: ffffad82e2e7e060
    P5: 47
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20180718-1630.dmp
    \\?\C:\WINDOWS\TEMP\WER-418936140-0.sysdata.xml
    \\?\C:\WINDOWS\LiveKernelReports\NDIS-20180718-1630.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER95C5.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER95F5.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9603.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9672.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_ef243a102966cba7194093b83f71e4ec69ef2_00000000_cab_686b0806
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 255bfbce-29c3-4f40-a75d-e85cd81cbb09
    Report Status: 268435556
    Hashed bucket: 
    Cab Guid: 0
    2018-07-27 19:49    Windows Error Reporting    Fault bucket LKD_0x15E_FATAL_MINIPORT_ERROR_MINIPORT_REQUESTED_PLDR_4_0_IMAGE_bcmpciedhd63.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 86682c1a-3786-4056-a721-f8a2bed73f7e
    
    Problem signature:
    P1: 15e
    P2: 1
    P3: ffffaa8f6f47f1a0
    P4: ffffaa8f6a1e6060
    P5: 47
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\NDIS\NDIS-20180727-1248.dmp
    \\?\C:\WINDOWS\TEMP\WER-647062-0.sysdata.xml
    \\?\C:\WINDOWS\LiveKernelReports\NDIS-20180727-1248.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFC36.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFC56.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFC69.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFC89.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_15e_80a55e86cf825d35f412b7ac8e2448a1e4fb32a_00000000_cab_0fcf684c
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: addaafae-6d4d-494d-bbe7-748db96e3b9f
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
      My Computer


 

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