BSODs ntoskrnl.exe/ntkrnlmp.exe after installing graphics driver

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  1. Posts : 16
    Custom Windows 10
       #1

    BSODs ntoskrnl.exe/ntkrnlmp.exe after installing graphics driver


    I get BSODs like "PAGE FAULT IN NON PAGED AREA" and "DRIVER IRQL NOT LESS OR EQUAL" after installing either Intel / Nvidia graphics driver . I dont get them much after i uninstall them. I used WhoCrashed and found ntoskrnl.exe/ntkrnlmp.exe modules causing it . Idk if the problem is with the software drivers or the hardware.
    Thank you for helping ! I'm new to the forums :) . Attachment 208825

    +Also , I get frequent browser tab crashes .idk if its related to this .
      My Computer


  2. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) There are two log collectors: DM and BETA
    The BETA log collector will collect more useful logs.
    At sometime it will replace the DM log collector.
    In this link the BETA log collector is located near the bottom half of the web page.
    BSOD - Posting Instructions - Windows 10 Forums
    Run the BETA log collector (extract all > open) and post a zip into this thread.

    2) The BIOS: BIOS Version/Date Dell Inc. 1.7.0, 5/8/2018

    Upgrade the BIOS: 1.7 > 1.8.1

    Support for Inspiron 15 Gaming 7567 | Drivers & downloads | Dell US


    3) There were many Dell driver updates in the past few months for this computer.
    Run the Dell support assistant > update any/all drivers that are not up to date

    4) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp
    If the file size is < 1.5 GB then zip and post a share link into this thread using one drive, drop box, or google drive.

    5) Open administrative command prompt and type or copy and paste:
    6) sfc /scannow
    7) dism /online /cleanup-image /restorehealth
    8) chkdsk /scan
    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    11) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    12) Run Memtest86 for 8 or more passes.
    The more the passes the better the testing conditions.
    (It may take many hours so plan to run overnight.)
    MemTest86 - Official Site of the x86 Memory Testing Tool
    Use a camera or smartphone camera to take a picture and post an image into the thread.
    Last edited by zbook; 17 Oct 2018 at 23:23.
      My Computer


  3. Posts : 16
    Custom Windows 10
    Thread Starter
       #3

    1. Attachment 209057 Here is the beta log collector's zip file .
    2. Updated the BIOS
    3. Updated outdated drivers except the intel graphics .
    (4,5,6,7,8,9,10,12). https://drive.google.com/open?id=1Zj...Fahd75sBTzSl1L
    11. I dont have Ccleaner . should i install it and send the image you want ?

    +Also the sfc/scannow and dism failed . Is it because i have a custom windows ?
      My Computer


  4. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Please post the results of the scannow and restorehealth

    5) Open administrative command prompt and type or copy and paste:
    6) sfc /scannow
    7) dism /online /cleanup-image /restorehealth
    8) chkdsk /scan
    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My Computer


  5. Posts : 16
    Custom Windows 10
    Thread Starter
       #5

    The memory.dmp file and the result of scannow and dism is in the cmd.txt file of the zip in the drive . But still posting here.

    Microsoft Windows [Version 10.0.17134.112]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 53% complete.

    Windows Resource Protection could not perform the requested operation.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1

    Image Version: 10.0.17134.112

    [===========================93.4%====================== ]
    Error: 1058

    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    102144 file records processed.
    File verification completed.
    2651 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    499 reparse records processed.
    143970 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    499 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    20914 data files processed.
    CHKDSK is verifying Usn Journal...
    35263520 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    124520447 KB total disk space.
    25216568 KB in 78162 files.
    61460 KB in 20915 indexes.
    0 KB in bad sectors.
    207563 KB in use by the system.
    65536 KB occupied by the log file.
    99034856 KB available on disk.

    4096 bytes in each allocation unit.
    31130111 total allocation units on disk.
    24758714 allocation units available on disk.

    C:\Windows\system32>
      My Computer


  6. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Open administrative command prompt and copy and paste:

    FINDSTR /c:"[SR]" %windir%\Logs\cbs\cbs.log >%userprofile%\desktop\sfcdetails.txt

    Look for the txt file on the desktop and upload a share link into the thread.
      My Computer


  7. Posts : 16
    Custom Windows 10
    Thread Starter
       #7
      My Computer


  8. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    There is operating system corruption that was not able to be fixed by the standard commands.

    Are important files backed up to another drive or to the cloud?
    Had a backup image been made?

    Find a flash drive that you can format ( > or = 8 GB)
    Create a bootable Windows 10 iso
    Download Windows 10

    Perform an in place upgrade repair:
    Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials




    After the in place upgrade repair rerun these commands:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) For startup and recovery system failure:
    a) uncheck automatically restart
    b) reboot

    It can be easy to miss bsod when automatically restart is checked.
    When automatically restart is unchecked if there is a bsod the should be a bsod window with bugcheck
    and : (
    Sometimes it may display a misbehaving driver in the form *.sys
    At the start of a bsod there is a % counter.
    If you see the % counter allow it to rise to 100% before rebooting so that there is sufficient time to form the dump file.

    After the in place upgrade repair uninstall and reinstall these drivers:

    a) esif_lf.sys Dynamic Platform Thermal Framework Driver
    b) IastorAVC.sys Intel SATA raid controller

    Updating a driver. - Microsoft Community

    Support for Inspiron 15 Gaming 7567 | Drivers & downloads | Dell US


    Code:
    esif_lf     esif_lf    c:\windows\system32\drivers\esif_lf.sys    Kernel  Driver     Yes    Manual    Running    OK    Normal    No    Yes
    Code:
    esif_lf       esif_lf                esif_lf                Kernel         Manual      Running    OK         TRUE        FALSE        49,152              299,008     0          2/17/2018 3:16:53 AM     C:\Windows\system32\drivers\esif_lf.sys          4,096
    Code:
    esif_lf.sys  Fri Feb 16 13:31:53 2018 (5A874DC9)
    Code:
    esif_lf.sys
    Dynamic Platform Thermal Framework Driver
    http://downloadcenter.intel.com or the OEM of your particular system

    Code:
    Name    Intel Chipset SATA RAID Controller
    Manufacturer    Intel Corporation
    Status    OK
    PNP Device ID    PCI\VEN_8086&DEV_282A&SUBSYS_07981028&REV_31\3&11583659&0&B8
    Memory Address    0xDF330000-0xDF331FFF
    Memory Address    0xDF334000-0xDF3340FF
    I/O Port    0x0000F090-0x0000F097
    I/O Port    0x0000F080-0x0000F083
    I/O Port    0x0000F060-0x0000F07F
    Memory Address    0xDF333000-0xDF3337FF
    IRQ Channel    IRQ 4294967294
    Driver    c:\windows\system32\drivers\iastoravc.sys (15.44.0.1010, 864.40 KB (885,144 bytes), 4/12/2018 5:18 AM)
    Code:
    iastoravc    Intel Chipset SATA RAID Controller    c:\windows\system32\drivers\iastoravc.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
    Code:
    iaStorAVC.sys Wed Feb  7 03:53:36 2018 (5A7AE8C0)



    Code:
    2018-10-19 08:23:30, Info                  CSI    000027b7 [SR]  Cannot repair member file [l:14]'PeoplePane.dll' of  Microsoft-Windows-UI-PCShell, version 10.0.17134.1, arch amd64, nonSxS,  pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:30, Info                  CSI    000027b8 [SR] Cannot  repair member file [l:19]'PeopleBarFlyout.dll' of  Microsoft-Windows-UI-PCShell, version 10.0.17134.1, arch amd64, nonSxS,  pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:30, Info                  CSI    000027b9 [SR] Cannot  repair member file [l:21]'PeopleBarJumpView.dll' of  Microsoft-Windows-UI-PCShell, version 10.0.17134.1, arch amd64, nonSxS,  pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:30, Info                  CSI    000027ba [SR] Cannot  repair member file [l:12]'SharMDL2.ttf' of Microsoft-Windows-UI-PCShell,  version 10.0.17134.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}  in the store, file is missing
    2018-10-19 08:23:30, Info                  CSI    000027bb [SR] Cannot  repair member file [l:22]'PeopleBarContainer.dll' of  Microsoft-Windows-UI-PCShell, version 10.0.17134.1, arch amd64, nonSxS,  pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:31, Info                  CSI    000027bc [SR] Cannot  repair member file [l:24]'PeopleCommonControls.dll' of  Microsoft-Windows-UI-ShellCommon-Desktop, version 10.0.17134.1, arch  amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file is  missing
    2018-10-19 08:23:31, Info                  CSI    000027bd [SR] Cannot  repair member file [l:39]'WindowsInternal.People.PeoplePicker.dll' of  Microsoft-Windows-UI-ShellCommon, version 10.0.17134.112, arch amd64,  nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:31, Info                  CSI    000027c0 [SR] Cannot  repair member file [l:39]'WindowsInternal.People.PeoplePicker.dll' of  Microsoft-Windows-UI-ShellCommon, version 10.0.17134.112, arch amd64,  nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:31, Info                  CSI    000027c1 [SR] This  component was referenced by  [l:79]'Package_918_for_KB4284835~31bf3856ad364e35~amd64~~10.0.1.7.4284835-1919_neutral'
    2018-10-19 08:23:31, Info                  CSI    000027c2 [SR] Could  not reproject corrupted file  \??\C:\Windows\ShellExperiences\\WindowsInternal.People.PeoplePicker.dll;  source file in store is also corrupted
    2018-10-19 08:23:32, Info                  CSI    000027e4 [SR]  Repairing corrupted file  \??\C:\Windows\SystemResources\Windows.UI.BioFeedback\pris\\Windows.UI.BioFeedback.en-US.pri  from store
    2018-10-19 08:23:33, Info                  CSI    0000280c [SR] Cannot  repair member file [l:14]'PeoplePane.dll' of  Microsoft-Windows-UI-PCShell, version 10.0.17134.1, arch amd64, nonSxS,  pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:33, Info                  CSI    0000280d [SR] This  component was referenced by  [l:143]'Microsoft-Windows-Client-Features-Package0013~31bf3856ad364e35~amd64~~10.0.17134.1.microsoft-windows-client-features-deployment00130-Deployment'
    2018-10-19 08:23:33, Info                  CSI    0000280e [SR] Cannot  repair member file [l:19]'PeopleBarFlyout.dll' of  Microsoft-Windows-UI-PCShell, version 10.0.17134.1, arch amd64, nonSxS,  pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:33, Info                  CSI    0000280f [SR] This  component was referenced by  [l:143]'Microsoft-Windows-Client-Features-Package0013~31bf3856ad364e35~amd64~~10.0.17134.1.microsoft-windows-client-features-deployment00130-Deployment'
    2018-10-19 08:23:33, Info                  CSI    00002810 [SR] Cannot  repair member file [l:21]'PeopleBarJumpView.dll' of  Microsoft-Windows-UI-PCShell, version 10.0.17134.1, arch amd64, nonSxS,  pkt {l:8 b:31bf3856ad364e35} in the store, file is missing
    2018-10-19 08:23:33, Info                  CSI    00002811 [SR] This  component was referenced by  [l:143]'Microsoft-Windows-Client-Features-Package0013~31bf3856ad364e35~amd64~~10.0.17134.1.microsoft-windows-client-features-deployment00130-Deployment'
    2018-10-19 08:23:33, Info                  CSI    00002812 [SR] Cannot  repair member file [l:12]'SharMDL2.ttf' of Microsoft-Windows-UI-PCShell,  version 10.0.17134.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}  in the store, file is missing
    2018-10-19 08:23:33, Info                  CSI    00002813 [SR] This  component was referenced by  [l:143]'Microsoft-Windows-Client-Features-Package0013~31bf3856ad364e35~amd64~~10.0.17134.1.microsoft-windows-client-features-deployment00130-Deployment'
    Last edited by zbook; 18 Oct 2018 at 23:28.
      My Computer


  9. Posts : 16
    Custom Windows 10
    Thread Starter
       #9

    I have a custom windows os . I think that's the cause of scannow and dism giving out a failed result . I am gonna change my OS rn and i will provide with the results cause when i had other OS these commands ran successfully . These BSODs problems occured even when i had other os installed so i will perform the first set of instructions you gave again after i install another OS .
      My Computer


  10. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    In the logs this is the information displayed on the OS:

    Code:
    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Code:
    OSVersion               : 10.0.17134.2.00010300.0.0.101
    ProductName             : Windows 10 Home
    ProcessorArchitecture   : x64
    EditionId               : Core
    BuildLab                : 17134.rs4_release.180410-1804
      My Computer


 

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