BSODs ntoskrnl.exe/ntkrnlmp.exe after installing graphics driver

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  1. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #31

    Windows automatically installs default drivers.
    The best tested drivers are on the computer or motherboard manufacturer's website.
    If drivers are not displayed there then the next best source for drivers are from the component manufacturer's websites (Intel, AMD, Nvidia, Killer Networks, Realtek, etc.)
    When yellow triangles with black exclamation marks or unknown device are seen in device manager they are troubleshooted to find drivers.
      My Computer


  2. Posts : 16
    Custom Windows 10
    Thread Starter
       #32
      My Computer


  3. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #33

    The misbehaving driver identified by windbg debugging in the latest memory dump was a hardware driver.
    This was a recurrent driver: Intel GPU or IGFX or igdkmd64.sys

    1) Turn off Windows updates of non-Microsoft drivers:

    Enable or Disable Driver Updates in Windows Update in Windows 10 | Windows 10 Tutorials

    2) Uninstall Intel GPU drivers using device manager > reinstall from the Dell website
    Updating a driver. - Microsoft Community

    Make sure the driver is a different version that: 22.20.16.4836
    If the driver on the Dell website is identical then use the Intel website to find a driver with a different version.

    If the next driver causes a BSOD then it becomes more likely that there are problems with the hardware.
    If the next driver does not cause a BSOD then that should complete the troubleshooting.
    If there is another BSOD related to this driver plan to find another driver version for testing.
    If multiple drivers cause BSOD for the GPU hardware then look for a local computer store or Dell to troubleshoot the notebook hardware.




    Code:
    Name	Intel(R) HD Graphics 630
    PNP Device ID	PCI\VEN_8086&DEV_591B&SUBSYS_07981028&REV_04\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 630
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igd12umd64.dll
    Driver Version	22.20.16.4836
    INF File	oem11.inf (iKBLD_w10_DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xDD000000-0xDDFFFFFF
    Memory Address	0xB0000000-0xBFFFFFFF
    I/O Port	0x0000F000-0x0000F03F
    IRQ Channel	IRQ 4294967290
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\ki125170.inf_amd64_b4d72b8af850c069\igdkmd64.sys (22.20.16.4836, 12.80 MB (13,422,552 bytes), 11/13/2017 4:13 PM)
      My Computer


  4. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    Please test the RAM / DIMM /MB using Memtest.
    MemTest86 - Official Site of the x86 Memory Testing Tool
    This software uses a different algorithm than Memtest86+ version 5.01.
    Run the test for 8 or more passes.
    Testing can be performed overnight.
    When the testing has completed use a camera or smart phone camera to take a picture and post an image into the thread.
      My Computer


  5. Posts : 14,893
    Windows 10 Pro
       #35

    zbook said:
    Please test the RAM / DIMM /MB using Memtest.
    MemTest86 - Official Site of the x86 Memory Testing Tool
    This software uses a different algorithm than Memtest86+ version 5.01.
    Run the test for 8 or more passes.
    Testing can be performed overnight.
    When the testing has completed use a camera or smart phone camera to take a picture and post an image into the thread.
    On top of this, when the test is booted press T to change the amount of passes from 4 to 8.
    The test won't run for more than 8 passes and in the end a report will be created which you could upload.
      My Computers


 

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