BSODs ntoskrnl.exe/ntkrnlmp.exe after installing graphics driver

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  1. Posts : 16
    Custom Windows 10
    Thread Starter
       #21

    Attachment 209736

    i used ddu to uninstall both intel and nvidia .
    clean installed nvidia graphics driver.
    still BSODs.
      My Computer


  2. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    Open file explorer > this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp > zip > post a share link into this thread

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 10/24/2018 13:52:28
    Size on disk: 494 MB
      My Computer


  3. Posts : 16
    Custom Windows 10
    Thread Starter
       #23
      My Computer


  4. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #24

    @zbook I'm just curious why you have not followed up on the memory diagnostics you asked for quite early on in this thread. I would still suspect memory corruption could be a part of this problem and possibly related to memory used for the display.
      My Computers


  5. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    1) As philc43 commented please complete all steps in post #2:
    Memtest86+ version 5.01 and post an image of the results into the thread.

    2) Uninstall and reinstall: rt640x64
    Realtek PCIe GbE Family Controller
    Updating a driver. - Microsoft Community


    3) Open device manager > click view > show hidden devices > manually expand all rows > look for any rows with a yellow triangle and black exclamation mark or unknown device > post images into the thread


    Code:
    Name    [00000002] Realtek PCIe GbE Family Controller
    Adapter Type    Ethernet 802.3
    Product Type    Realtek PCIe GbE Family Controller
    Installed    Yes
    PNP Device ID    PCI\VEN_10EC&DEV_8168&SUBSYS_07981028&REV_15\4&700FA19&0&00E0
    Last Reset    10/24/2018 1:52 PM
    Index    2
    Service Name    rt640x64
    IP Address    192.168.1.105, fe80::8c40:a37:c985:a426
    IP Subnet    255.255.255.0, 64
    Default IP Gateway    192.168.1.1
    DHCP Enabled    Yes
    DHCP Server    192.168.1.1
    DHCP Lease Expires    1/1/1970 7:45 AM
    DHCP Lease Obtained    1/1/1970 5:45 AM
    MAC Address    ‪50:9A:4C:CD:6C:49‬
    I/O Port    0x0000D000-0x0000D0FF
    Memory Address    0xDF204000-0xDF204FFF
    Memory Address    0xDF200000-0xDF203FFF
    IRQ Channel    IRQ 4294967292
    Driver    c:\windows\system32\drivers\rt640x64.sys (10.30.815.2018, 1.07 MB (1,118,648 bytes), 10/22/2018 4:29 PM)
    Code:
    rt640x64    Realtek RT640 NT Driver    c:\windows\system32\drivers\rt640x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes

    Code:
    Name    NVIDIA GeForce GTX 1050 Ti
    PNP Device ID    PCI\VEN_10DE&DEV_1C8C&SUBSYS_07981028&REV_A1\4&283D4F80&0&0008
    Adapter Type    GeForce GTX 1050 Ti, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 1050 Ti
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvldumdx.dll
    Driver Version    25.21.14.1634
    INF File    oem4.inf (Section290 section)
    Color Planes    Not Available
    Color Table Entries    Not Available
    Resolution    Not Available
    Bits/Pixel    Not Available
    Memory Address    0xDE000000-0xDEFFFFFF
    Memory Address    0xC0000000-0xCFFFFFFF
    Memory Address    0xD0000000-0xD1FFFFFF
    IRQ Channel    IRQ 4294967290
    Driver    c:\windows\system32\driverstore\filerepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvlddmkm.sys (25.21.14.1634, 19.39 MB (20,337,064 bytes), 10/24/2018 10:48 AM)
        
    Name    Microsoft Basic Display Adapter
    PNP Device ID    PCI\VEN_8086&DEV_591B&SUBSYS_07981028&REV_04\3&11583659&0&10
    Adapter Type    Intel(R) SKL/KBL Mobile/Desktop, (Standard display types) compatible
    Adapter Description    Microsoft Basic Display Adapter
    Adapter RAM    0 bytes
    Installed Drivers    Not Available
    Driver Version    10.0.17134.1
    INF File    display.inf (MSBDA section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 1 hertz
    Bits/Pixel    32
    Memory Address    0xDD000000-0xDDFFFFFF
    Memory Address    0xB0000000-0xBFFFFFFF
    I/O Port    0x0000F000-0x0000F03F
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\basicdisplay.sys (10.0.17134.1, 62.00 KB (63,488 bytes), 4/12/2018 5:18 AM)
      My Computer


  6. Posts : 16
    Custom Windows 10
    Thread Starter
       #26

    Attachment 210766Attachment 210767Attachment 210768Attachment 210769Attachment 210770 Attachment 210771

    uninstalled and installed the PCIe driver . Sorry for replying this late .
      My Computer


  7. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #27

    Memtest86+ version 5.01 testing passed with 11 passes on 8 GB RAM.
    Evaluate the computer under typical use for stability/instability.
    If there are any BSOD then:
    a) Run the BETA log collector and post a new zip into the thread
    b) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a share link into the thread (one drive, drop box, or google drive)
      My Computer


  8. Posts : 16
    Custom Windows 10
    Thread Starter
       #28

    Attachment 210772
    https://drive.google.com/open?id=10g...2Ney4ExCFxiy6M

    +Also what do you mean by evaluating the computer under typical use for stability/instability ?
      My Computer


  9. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    The mini dump file debugging did not display a misbehaving driver.
    The memory dump file debugging displayed a misbehaving hardware driver.

    The Intel GPU driver was not reinstalled as the logs display the Microsoft Basic Display adapter.
    This can be maintained to just test the Nvidia GPU.


    Earlier in the thread the Nvidia GPU was uninstalled and reinstalled.

    The current Nvidia GPU driver is: 25.21.14.1634

    Evaluating the computer under typical use for stability/instability: not using any unusual software that may stress test the hardware or drivers.

    Turn off Windows updates of non-Microsoft drivers.

    Enable or Disable Driver Updates in Windows Update in Windows 10 | Windows 10 Tutorials


    Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    Re-install the Nvidia GPU driver from the Dell website.
    Make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks

    Install the driver displayed on the Dell website.
    The driver versions need to be tracked.
    If the driver on the Dell website is the same version then look for another driver on the Nvidia website.
    (Nvidia has an automatic driver search when using a browser with Java (IE).
    Option 2: Automatically find drivers for my NVIDIA products.
    NVIDIA


    If the next driver causes a BSOD then it becomes more likely that there are problems with the hardware.
    If the next driver does not cause a BSOD then that should complete the troubleshooting.
    If there is another BSOD related to this driver plan to find another driver version for testing.
    If multiple drivers cause BSOD for the GPU hardware then look for a local computer store or Dell to troubleshoot the notebook hardware.

    There is alternative software to test DDR4 RAM.
    Test the RAM/DIMM/MB again.
    This time use Memtest 86 for 8 or more passes: MemTest86 - Official Site of the x86 Memory Testing Tool
    Memtest 86 should run faster than Memtest86+ version 5.01.
    Plan to run the testing overnight.
    Just one error is a test fail and testing can be aborted.
    MemTest86 - Official Site of the x86 Memory Testing Tool

    Code:
    Name	NVIDIA GeForce GTX 1050 Ti
    PNP Device ID	PCI\VEN_10DE&DEV_1C8C&SUBSYS_07981028&REV_A1\4&283D4F80&0&0008
    Adapter Type	GeForce GTX 1050 Ti, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1050 Ti
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvldumdx.dll
    Driver Version	25.21.14.1634
    INF File	oem4.inf (Section290 section)
    Color Planes	Not Available
    Color Table Entries	Not Available
    Resolution	Not Available
    Bits/Pixel	Not Available
    Memory Address	0xDE000000-0xDEFFFFFF
    Memory Address	0xC0000000-0xCFFFFFFF
    Memory Address	0xD0000000-0xD1FFFFFF
    IRQ Channel	IRQ 4294967290
    Driver	c:\windows\system32\driverstore\filerepository\nvdmi.inf_amd64_28c3e003eb727ad1\nvlddmkm.sys (25.21.14.1634, 19.39 MB (20,337,064 bytes), 10/24/2018 10:48 AM)
      My Computer


  10. Posts : 16
    Custom Windows 10
    Thread Starter
       #30

    After i uninstall nvidia with ddu , i get this . I dont know if it has anything to do with it .
    Attachment 210780
      My Computer


 

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