BSOD after update last week

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  1. Posts : 38,438
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    See if you can contact free Microsoft chat or telephone support.
    https://support.microsoft.com/en-us/contactus/

    Please post the memory dump share link.
      My Computer


  2. Posts : 32
    Win 10 64bit Home 20H2 19042.804
    Thread Starter
       #12

    Looked at the System screen which says I need to boot in normal mode to activate. I think I have been activated from when the PC was new last January.

    Anyway, I have started Memtest86+ which is running ok so will see how it is going tomorrow morning in 16 hours time.

    Thanks for your help.
      My Computer


  3. Posts : 32
    Win 10 64bit Home 20H2 19042.804
    Thread Starter
       #13

    Sorry I didn't see your last. I'll send the memory dump tomorrow and see if I can get onto MS..
      My Computer

  4. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #14

    Hi Lert,

    Please ignore the activation posts, zbook didn't realize your system is booted in safe mode.
      My Computers


  5. Posts : 32
    Win 10 64bit Home 20H2 19042.804
    Thread Starter
       #15

    About 4 hours after starting Memtest86+ I bumped the USB mouse which caused the whole process again. Now after 12 hours I'm on about 3.5 passes which seems pretty slow. I note that the screen says 1 core active. Is it possible to use the 4 cores? or should I just let it run now. It seems to me that I should have disconnected the mouse before I started..
      My Computer


  6. Posts : 38,438
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    Please continue running with 1 core for 8 or more passes.
    Memtest86+ version 5.01 testing time is approximately 1 - 2 hours / GB RAM.
    When it has completed use a camera to take a picture and post an image into the thread.
      My Computer


  7. Posts : 32
    Win 10 64bit Home 20H2 19042.804
    Thread Starter
       #17

    Thanks zbook, I'll let it run and get back to you in 24 hours..
      My Computer


  8. Posts : 32
    Win 10 64bit Home 20H2 19042.804
    Thread Starter
       #18

    Ran Memtest86 for 9 passes with no errors.

    I'll get on with some of the other stuff.
      My Computer


  9. Posts : 38,438
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Memtest86+ version 5.01 testing passed: 16GB RAM, 9 passes, 0 errors.

    For any new BSOD run the BETA log collector and post a new zip into the thread.
      My Computer


  10. Posts : 32
    Win 10 64bit Home 20H2 19042.804
    Thread Starter
       #20

    New log collector beta .zip file.
      My Computer


 
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