Bluescreen when using dell VPN on LTSC 1809

kenrai123 · 10 Oct 2018

Hi All,

I installed my computer to the Windows 10 Enterprise LTSC version 1809 and everything went fine. But after I installed the DELL VPN SMA Connect tunnel and started it up, then connected today I got this bluescreen. Please help me how to fix this issue, because I need it for my work.

Thanks.

Ztruker · 10 Oct 2018

Dump indicates a problem with ngvpn.sys.

Code:

BugCheck 3B, {c0000005, fffff80189bef355, fffff30dc98869b0, 0}
*** WARNING: Unable to verify timestamp for ngvpn.sys
*** ERROR: Module load completed but symbols could not be loaded for ngvpn.sys
Probably caused by : ngvpn.sys ( ngvpn+f355 )

Driver Description: SonicWall (Aventail Connect) VPN Driver

I have no idea how to fix this other than uninstall, download and reinstall it. Can you contact Sonicwall? They may have a fix or be able to help.

I also see you are at the October 2018 upgrade. You could also try rolling back to the previous level.

Once thing I have read about with the new update level (1809) is to enable IPV6 as Win 10 networking now has some dependencies on it.