Windows explorer in Windows 10 not loading up; finally shows a BSoD


  1. Posts : 2
    Windows 10
       #1

    Windows explorer in Windows 10 not loading up; finally shows a BSoD


    Hello, After I login to windows 10, windows explorer doesn't load. In fact nothing does. Moving the mouse even a little, makes the 'loading wheel' to start rolling. This most probably happened after recent restart after automatic OTA windows 10 update. It finally shows a BSoD. BSoD errors are varying.
    e.g. Stop code : kmode exception not handled, IRQL not less or equal, etc.
    After many failed attempts, I could somehow use task manager to run regedit.exe as admin, only to see that the winNT>winlogon>shell value was already set to explorer.exe. Task manager cpu shows 100% usage. Just like regedit.exe, later I also ran explorer.exe from task manager, to no avail as it too went to BSoD after showing error pop-up: Server execution failed.
    Later, after doing a restart while pressing F2 key, in advanced troubleshooting options> system restore, initially, didn't show any system restore points, as it said 'You need to login with administrator privilege'.
    Later trying again, restore point worked. So, after I unlocked my bitlocker protected harddrives with recovery codes from Microsoft.com, it showed 2 restore points but restore failed with 'the parameter is incorrect' error for both of them; still later, it now shows only one restore point but fails with same error too.
    Earlier SFC.exe run using command prompt, was done 100%, but it too errored out with: windows resource protection could not perform the requested operation.
    Yet earlier, Safe mode with networking showed Windows 10 Build 17134.rs4_release.180410-1804
    Here in Safe mode too, It was no use trying to use system restore.
    I can provide the photos for each of these errors.
    At this point I'm not sure what can be done, I just don't yet want to reset windows, lest I lose all my apps and settings. This is the third straight day I have been trying to fix this issue. Edit: Will windows reset remove restore points in windows 10?? If not, can I reset and then restore recent restore point? Please guide.
      My Computer

  2. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #2

    Hi sam3sam,

    What are the specifications of your system?
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    axe0 said:
    Hi sam3sam,

    What are the specifications of your system?
    I have these details:
    Its Lenovo ideapad z580
    BIOS VERSION: 5FCN34WW
    CPU: i7-3612QM 2.10 ghz
    RAM: 16 gb
    Windows 10 Build 17134.rs4_release.180410-1804
    Please let me know if this'd do.
    1 tb HDD is bitlocker protected.

    Thanks!
      My Computer

  4. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #4

    Could you uninstall the OTA update as a test.
      My Computers


 

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