AMD Radeon 520 creating BSODs

Page 1 of 2 12 LastLast

  1. Posts : 7
    Windows 10 Pro x64
       #1

    AMD Radeon 520 creating BSODs


    I bought the laptop recently(model - HP-15-bs658tx) with AMD graphics switchable.

    it was running fine until the 1803 update.

    I was provided various bsods (SS of Windows BSOD + HP Diagnostic Tests).

    after running through google and microsoft, i discovered that it was driver failure of AMD.

    If i delete the driver completely, i'm not having any bsods. but this leads to heating up of laptop and high draining of battery.

    if I install the driver, though I was provided with BSODs and black screen refreshing, its maintaining CPU temperature and Battery health.

    I have updated my system to 1809, yet same issue.

    I have tried to install via windows update, device manager- both automatic and manual way and downloading and installing via hp official driver(all in the graphics section of HP site) and AMD auto detect and install method... all are providing same result.

    I have tried to provide the dmp using the exe in this site.
    1. without non-Microsoft services and AMD driver.
    2. with all services but without AMD driver.
    3. with everything.

    right now typing in the same system but it may happen any time just watching videos or playing games.

    Thanks in advance.
      My Computer

  2. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #2

    Hi SKA97,

    Welcome to 10Forums

    If you recently bought the laptop, I would suggest to return it and ask either your money back or a different laptop.
    This is very likely a result of a hardware issue and with laptops hardware is a little trickier than with desktops, the safest and best course would be to get another laptop or your money back.
      My Computers


  3. Posts : 7
    Windows 10 Pro x64
    Thread Starter
       #3

    Should I go for calling technician for servicing???
      My Computer

  4. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #4

    Could you disable the Intel GPU, test your system and let me know how your pc runs.
      My Computers


  5. Posts : 7
    Windows 10 Pro x64
    Thread Starter
       #5

    I have done that before. If I disable or uninstall Intel graphics driver, laptop will struggle to boot . Frequent logon BG screen(completely yellow ochre or blue depending on that wallpaper) and black screen (looking like refreshing driver) for a few times and then showing bsod. And it never opens windows. I don't know what to do. I'll post the video as you said but it's uploading in gdrive.
      My Computer


  6. Posts : 7
    Windows 10 Pro x64
    Thread Starter
       #6

    Also I had to install amd driver which lead me to bsod, I did disable Intel GPU using safe mode. And then rebooting the system.
      My Computer


  7. Posts : 7
    Windows 10 Pro x64
    Thread Starter
       #7

    Should say a strange thing happened. Laptop bored with disabled Intel GPU. But whenever AMD is trying to load something, is creating black screen. Video linkhttps://drive.google.com/file/d/1HVn...w?usp=drivesdk
      My Computer

  8. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #8

    Unless there's a BIOS update available that you could install, I don't think something else besides returning the laptop will help.
      My Computers


  9. Posts : 7
    Windows 10 Pro x64
    Thread Starter
       #9

    axe0 said:
    Unless there's a BIOS update available that you could install, I don't think something else besides returning the laptop will help.
    This means it's the fault of BIOS? I have installed the latest one by HP site. Ok. Contacting the seller and my uncle for the Bill. Thanks for help.
    If there's any other workaround, please tell as well.
      My Computer

  10. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #10

    The BIOS has impact on the OS in a lot of ways and an update often can improve things, but that doesn't necessarily mean the BIOS is at fault. I suspect the GPU to be faulty or the part of the motherboard where the GPU is connected.
      My Computers


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 03:54.
Find Us




Windows 10 Forums