Left Laptop on idle on Desktop, then BSOD

Hi Ten Forums
I need some help with a recent BSOD on my new laptop, as the title suggests I was on my laptop which I left idle with the opera browser on. Then it crashed, I have just recently purchased this at the beginning of the month, and I had my first BSOD on a Dell G5 5587 laptop.

I haven’t changed much from the machine other than the laptop memory from the 8gb memory to some g-skill 16gb ddr4 2666mhz memory. I would like to know if it’s the memory that’s causing it to crash or is it something else as the memory is brand new so I have 30 days to send back to the shop where I purchased it from. I have attached the bsod log files as requested, I hope you can help.

Kind Regards
Samuel

1) There was only one mini dump file collected for debugging.
2) There were many drivers involved in the crash.
3) Are the RAM modules mismatched? (Different manufacturers?)
There is no testing that can be done to evaluate the problems with mismatched RAM.
The RAM modules can be tested together and pass and still cause BSOD.
It's best to used matched RAM (same manufacturer and RAM size)
A confirmation for mismatched RAM can be done by using one RAM module at a time and confirming that the computer environment is stable. Then adding the second RAM module and seeing BSOD. This may take significant time though for the days of testing.

4) There are two log collectors: DM and BETA
The beta log collector will collect more useful folders and files.
The beta log collector is near the bottom of this webpage:
BSOD - Posting Instructions - Windows 10 Forums
(Use extract or extract all > open)
Post a new beta zip into this thread

5) Dell will want you to run their diagnostic testing and report the results.
Run the full tests now and report the results into the thread.
Support for Dell G5 15 5587 | Diagnostics | Dell US


6) Uninstall Malwarebytes using the applicable uninstall tool:
https://downloads.malwarebytes.com/file/mb_clean

7) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is16 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM | Windows 10 Tutorials

8) In case Memtest86+ version 5.01 does not work with DDR4 RAM then use Memtest for 8 or more passes.
MemTest86 - Official Site of the x86 Memory Testing Tool

Hi guys sorry for the delay, hope you didn't think I was ignoring you. I have had to do all the steps you had asked me in stages. Going between home and work, it has been exhausting but I have my results below. Please see my responses marked in Bold. Hope this helps thanks.

1) There was only one mini dump file collected for debugging. Sorry I didn't realise you required both dump files I attached the other zip file below2) There were many drivers involved in the crash.3) Are the RAM modules mismatched? (Different manufacturers?) There is no testing that can be done to evaluate the problems with mismatched RAM.The RAM modules can be tested together and pass and still cause BSOD.It's best to used matched RAM (same manufacturer and RAM size)A confirmation for mismatched RAM can be done by using one RAM module at a time and confirming that the computer environment is stable. Then adding the second RAM module and seeing BSOD. This may take significant time though for the days of testing. No they came as a kit it's GSkill 2666Mhz DDR4 CL19 16GB kit, 8gb per dimm. After doing the memory test that showed it had failed. I have only kept one module in the laptop currently. I may swap back to the 8gb memory that came with the laptop until I can find another of decent stable memory4) There are two log collectors: DM and BETAThe beta log collector will collect more useful folders and files.The beta log collector is near the bottom of this webpage:BSOD - Posting Instructions - Windows 10 Forums(Use extract or extract all > open)Post a new beta zip into this threadI have attached the beta zip folder to the post please see attached. 5) Dell will want you to run their diagnostic testing and report the results. Run the full tests now and report the results into the thread.Support for Dell G5 15 5587 | Diagnostics | Dell USRan the Dell Diagnostics test and it said that there was a driver for the Killer network nic, i have not installed yet. As I believe the culprit is the memory, I have downloaded though in case you guys say other wise.Please see screenshot of report below thanks6) Uninstall Malwarebytes using the applicable uninstall tool:https://downloads.malwarebytes.com/file/mb_cleanuninstalled malware bytes7) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic ToolThis may take hours so plan to run it overnight.a) Please make sure you use the Memtest86+ version 5.01 with the link below.Memtest86+ - Advanced Memory Diagnostic ToolThe testing is done not by time but by passes.The more passes the better.There are a significant number of false negatives if fewer than 8 passes are made.A false negative is a test pass when there is malfunctioning RAM.There is16 GB of RAM on the computer.Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAMJust 1 error is a fail and you can abort testing.Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.Memory problems. - Microsoft CommunityMemTest86+ - Test RAM | Windows 10 Tutorials8) In case Memtest86+ version 5.01 does not work with DDR4 RAM then use Memtest for 8 or more passes.MemTest86 - Official Site of the x86 Memory Testing ToolI ran the advanced memory test on both the ram modules and both failed. I have attached the screenshots of the errors from each test down separately for each dimm module. If they have failed does that mean that the memory is not stable for general use?

1) For the RAM testing the images displayed errors on pass 2 and pass 3 for 8 GB RAM.



2) Were the tests on the same module or different modules?
Same kit of modules I did one at a time as requested, hence why I had two screenshots for each module


3) Just one error is a fail and you can immediately abort the testing. No Worries

4) The computer has DDR4 RAM. To verify again the problems with the RAM please retest the RAM modules using Memtest:https://www.memtest86.com/5) RAM modules should be used in pairs and should be identical to have the fewest incompatibility problems.

I had run memtest86 with the memory in pairs it ran over night and I left it running until 9 passes then i closed it. Please see attached image for details.


6) There were approximately 5 non-Microsoft drivers involved in the crash.

7) BSOD can be caused by misbehaving drivers or malfunctioning hardware or both.The Memtest86+ version 5.01 displayed malfunctioning hardware.Once there is good hardware the computer environment can be evaluated for misbehaving drivers.

I think it is the memory as the laptop was a lot smoother to begin with when I was using the stock 8gb x4GB modules that originally came with the laptop. With the new memory it feels stuttery, jittery and there's a delay that you can feel. Just by clicking icons or on the start menu.
I did install the recommended Killer NIC driver that Dell advised me to install. Also I ran Intel's auto driver scanner and it said that my Bluetooth, Wifi AP and UHD Display Drivers were out of date which I have also updated to the latest version.

This is the current information on the
RAM modules:Location : DIMM
ABankLabel : BANK
0Manufacturer : 04CD000080CE
MemoryType : DDR4
FormFactor : SODIMM
Capacity : 8GB
Speed : 2667
Serial : 00000000
PartNumber : F4-2666C19-8GRS
ECC : False
TypeDetail : {Synchronous}
Location : DIMM
BBankLabel : BANK 2
Manufacturer : 04CD000080CE

MemoryType : DDR4
FormFactor : SODIMM
Capacity : 8GB
Speed : 2667
Serial : 00000000
PartNumber : F4-2666C19-8GRS
ECC : False

TypeDetail : {Synchronous}

8) There are many RAM manufacturers and competitive prices can be shopped on the web.Some of the manufacturers may have scanners to make sure you get the proper RAM for the motherboard.Crucial System Scanner | Crucial.com

I have my memory which I purchased on RMA so I may buy the memory from crucial. Purchased from them before for friends and family never had any problems with them.

9) Sometimes memory dumps are needed in the troubleshooting of BSOD.The log collector will collect mini dumps but not memory dumps.Windows will delete memory dumps when the free space on the Windows drive is < 25 GB.Sometimes new memory dumps are large in size and may exceed 2 GB.

10) Please increase the free space on the Windows drive so that there is > 30 GB free space.
CoderiveLetter Size (GB) Free (GB) Device Path ----------- --------- --------- ----------- C: 102.06 28.64 \Device\HarddiskVolume5 D: 931.39 644.35 \Device\HarddiskVolume2

I have freed up the space somewhat, most of the space is being taken up by the recovery partitions that came with the laptop. It's now over 33GB free. Please note that I have a 120GB SSD as the OS Boot drive that came stock with the laptop.


11) Microsoft released Windows 1809 yesterday via Windows updates.If there is a BSOD during the upgrade that could cause problems.

Avoided the update and blocked the update via the script you suggested earlier

12) Make a brand new restore point

Created one on thursday

13) Keep the Macrium image up to date
Backup and Restore with Macrium Reflect | Windows 10 Tutorials

It has the current latest update, and I have run a backup to my external HDD

14) Consider steps to block Windows upgrades until the RAM problem is fixed with good RAM.
Stop Windows 10 Updates Properly and Completely Solved - Windows 10 Forums

Followed the instructions and I have blocked current windows updates from coming through

15) Update the specs in the "My Computer" section:System Specs - Fill in at Ten Forums | Windows 10 TutorialsIn the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.).

I have filled in the specs for this laptop as much I could I hope it helps thanks.

16) Turn off Windows fast startup:Turn On or Off Fast Startup in Windows 10 | Windows 10 Tutorials

Turned off fast startup

Code:Event[11740]: Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 2018-10-01
T18:44:00.945
Event ID: 29
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-IV0SEU6
Description: Windows failed fast startup with error status 0xC00000D4.

Looks good.
Nice progress.

When you have things the way you prefer post a new zip for troubleshooting.

If there are other problems detected they can be reported and troubleshooted.

If there are no problems then you can mark the thread as solved.

When using Memtest86+ please use the latest version, 5.01.
Memtest86+ - Advanced Memory Diagnostic Tool

For testing DDR4 RAM we are moving to Memtest86
Please use this software:
MemTest86 - Official Site of the x86 Memory Testing Tool