BSOD happening shortly after Start-up.

I've been getting a BSOD occasionally. It appears to have something to do with "Microsoft-Windows-DistributedCOM", but I'm not sure.

Can you please help?

-----------------------------------------------------------------------------------------------

The zip file I uploaded is empty. I'll run Log Downloader again.

Hello

Unfortunately the zip file is empty. Please try and run the beta log collector instead which is provided at the end of the BSOD Posting instructions.

I think I got log file right this time.

MuggleBornNY said:

I think I got log file right this time.

Yes you did, but we get more information from the beta version as I said in my earlier post. Please post this one up as well.

In the meantime I have had a look at the crash dump file and the analysis suggests that you may have a problem due to the Intel Wifi Driver and Realtek Network driver.

Code:

BugCheck C2, {4, ffffc286, 13e7eb40, ffffc285fd554bf8}

*** WARNING: Unable to verify timestamp for rt640x64.sys
*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys

0: kd> .load pde;!dpx
=========================================================================================
 PDE v11.3 - Copyright 2017 Andrew Richards
=========================================================================================
Start memory scan  : 0xfffff803fdb4f208 ($csp)
End memory scan    : 0xfffff803fdb50000 (Kernel Stack Base)

Unable to load image Netwtw04.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwtw04.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwtw04.sys
0xfffff803fdb4f298 : 0xfffff80e3802cc0a : NETIO!MdpFree+0x6a
0xfffff803fdb4f2a0 : 0x44415f594c504552 :  !da "REPLY_ADD_STA"
0xfffff803fdb4f318 : 0xfffff80e396e62bb : fwpkclnt!FwppInjectComplete+0x5b
0xfffff803fdb4f358 : 0xfffff80e3802c86e : NETIO!NetioDereferenceNetBufferListChain+0x28e
0xfffff803fdb4f3d8 : 0xfffff80e39487428 : tcpip!FlSendNetBufferListChainComplete+0x58
0xfffff803fdb4f408 : 0xfffff80e37ed1da0 : ndis!ndisMSendCompleteNetBufferListsInternal+0x120
0xfffff803fdb4f438 : 0xfffff80e39ef10a8 : pacer!PcFilterSendNetBufferListsComplete+0x28
0xfffff803fdb4f4b0 : 0xfffff80e37ed1c80 : ndis!ndisMSendCompleteNetBufferListsInternal
0xfffff803fdb4f4d8 : 0xfffff80e37ed1b8e : ndis!NdisMSendNetBufferListsComplete+0x20e
*** WARNING: Unable to verify timestamp for rt640x64.sys
*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
0xfffff803fdb4f6a8 : 0xfffff80e37ed3f05 : ndis!ndisInterruptDpc+0x185
0xfffff803fdb4f768 : 0xfffff803faee67c8 : nt!KiDeferredReadyThread+0x398
0xfffff803fdb4f7c8 : 0xfffff803fafc4fdd : nt!KiGetNextTimerExpirationDueTime+0xfd
0xfffff803fdb4f7d8 : 0xfffff803fdb4fa20 : 0xfffff80e37ed3d80 : ndis!ndisInterruptDpc
0xfffff803fdb4f808 : 0xfffff803faf85327 : nt!KiExecuteAllDpcs+0x2e7
0xfffff803fdb4f860 : 0xfffff80e37ed3d80 : ndis!ndisInterruptDpc
0xfffff803fdb4f880 : 0xfffff803fb312400 : nt!KiInitialThread
0xfffff803fdb4f920 : 0xfffff803fb312400 : nt!KiInitialThread
0xfffff803fdb4f930 : 0xfffff803fb312400 : nt!KiInitialThread
0xfffff803fdb4f948 : 0xfffff803faf8497b : nt!KiRetireDpcList+0x1db
0xfffff803fdb4f998 : 0xfffff803fae1f4e6 : hal!HalPerformEndOfInterrupt+0x16
0xfffff803fdb4f9a8 : 0xfffff803fb312400 : nt!KiInitialThread
0xfffff803fdb4f9c8 : 0xfffff803fb052de5 : nt!KiInterruptDispatch+0x85
0xfffff803fdb4fa20 : 0xfffff80e37ed3d80 : ndis!ndisInterruptDpc
0xfffff803fdb4fb18 : 0xfffff803fb058565 : nt!SwapContext+0x165
0xfffff803fdb4fb58 : 0xfffff803fb054bca : nt!KiIdleLoop+0x5a
0xfffff803fdb4fb78 : 0xfffff803fb312400 : nt!KiInitialThread

Of the two drivers the Realtek one is the oldest so this is the one I would update first and test to see if it makes a difference.
rt640x64.sys Thu Jul 14 02:04:28 2016
Netwtw04.sys Wed May 30 01:25:56 2018

You can find the Realtek Ethernet driver here:

https://support.hp.com/us-en/drivers...model/11715765


You should also note that there have been several BIOS updates provided for your system that I would also recommend updating in due course.

Thank you. I 'll check to see if there are any updates.

I did try to run the log collector, but Bitdefender says a bunch of the files are infected. This is the latest one.

I don't use 3rd-party software for driver updates. I get updates directly from HP or Intel.

I updated the Realtek driver.

Still looking into "Netwtw04.sys". I ran Intel's Driver & Support Assistant and it says that file is up-to-date. I'll look into it further over the weekend.

I'm hoping the old Realtek driver caused the problem. I'll see how things go over the next few days.

Thank you so much for your help. I'll get back to you on Monday.

Over the weekend, I found that CrashPlan may have caused many of the Microsoft-Windows-DistributedCOM errors on the Event Log. I checked with their support group. They suggested a solution that involved editing the registry. I'm not comfortable with doing that, so I uninstalled CrashPlan and replaced it with Backblaze on Saturday.
Since then, I've had no BSODs. It's too soon for me to say the problem is solved, but if I get through the week without crashing, I'll mark this thread as solved.