1) The computer has Windows 10 version 1703. Upgrades to Windows 10 build 1709 nd 1803 were missed.
Had you attempted to upgrade Windows and it failed or had you made steps to prevent the upgrade?
Windows 10 version history - Wikipedia
2) Increase the free space on the C: drive to > 30 GB
3) Uninstall Malwarebytes
Use Malwarebytes clean:
Malwarebytes Support Tools - Malwarebytes 3 Support Forum - Malwarebytes Forums
4) Update the Keyboard driver:
5) Run HD Tune ( free version)
https://www.hdtune.com/
Post image into the thread for results on these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan
6) Open administrative command prompt and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /restorehealth
9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
10) chkdsk /r /v
This may take many hours so plan to run overnight.
C:\WINDOWS\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
11) Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a one drive, drop box, or google drive share link into the thread
Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials
12) Computers should have one always on antivirus software.
Adding multiple always on antivirus can have the antivirus support compete with each other and make weakness that can be penetrated by malware.
The computer has: Malwrebytes, Hitman Pro, AVG, and AVAST
Please uninstall either AVG or AVAST using the applicable uninstall tool
13) Malwarebytes can be reinstalled one week after the uninstallation if there are no more BSOD.
14) Run Sea Tools for Windows:
https://www.seagate.com/support/down...ls-win-master/
Post an image of the long generic test into the thread
Code:
Drive: C:
Free Space: 3.0 GB
Total Space: 476.3 GB
File System: NTFS
Model: WDC WD5000LPCX-21VHAT0
Code:
Event[7538]:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2018-09-24T08:31:09.459
Event ID: 1018
Task: N/A
Level: Information
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: RebelAlliance
Description:
The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
Code:
Event[3237]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2018-09-12T00:31:02.523
Event ID: 19
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: RebelAlliance
Description:
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Internal parity error
Processor APIC ID: 0
The details view of this entry contains further information.
Code:
kbdclass Keyboard Class Driver c:\windows\system32\drivers\kbdclass.sys Kernel Driver Yes Manual Running OK Normal No Yes
Code:
MBAMChameleon.sys Sat Nov 19 11:13:08 2016 (5830A444)
Code:
Event[7494]:
Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 2018-09-24T08:23:58.889
Event ID: 219
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: RebelAlliance
Description:
The driver \Driver\kbdclass failed to load for the device HID\VID_046D&PID_C31C&MI_00\7&5a09fbd&0&0000.
Code:
Event[7629]:
Log Name: System
Source: Disk
Date: 2018-09-24T08:39:20.127
Event ID: 7
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: RebelAlliance
Description:
The device, \Device\Harddisk0\DR0, has a bad block.
It always fails. I can’t remember the error code, but if I remember correctly it’s a “CRC redundancy error”.
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