BSOD when waking up from sleep - error 0x0000007a  

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  1. Posts : 83
    Latest W10
       #1

    BSOD when waking up from sleep - error 0x0000007a


    When I woke my computer just now, it crashed with bug-check string KERNEL_DATA_INPAGE_ERROR attributed to kbdclass.sys. This has happened before but I forgot how many times.

    My computer cannot do Windows updates because of a hard disk thing.

    Attached is the log.

    Attachment 205340
      My Computers


  2. Posts : 40,988
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) The computer has Windows 10 version 1703. Upgrades to Windows 10 build 1709 nd 1803 were missed.
    Had you attempted to upgrade Windows and it failed or had you made steps to prevent the upgrade?
    Windows 10 version history - Wikipedia

    2) Increase the free space on the C: drive to > 30 GB

    3) Uninstall Malwarebytes
    Use Malwarebytes clean:
    Malwarebytes Support Tools - Malwarebytes 3 Support Forum - Malwarebytes Forums

    4) Update the Keyboard driver:
    kbdclass.sys
    If you are no longer using this driver then uninstall the driver.
    Updating a driver. - Microsoft Community


    5) Run HD Tune ( free version)
    https://www.hdtune.com/
    Post image into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /restorehealth
    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) chkdsk /r /v
    This may take many hours so plan to run overnight.


    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.
    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    11) Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a one drive, drop box, or google drive share link into the thread
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials



    12) Computers should have one always on antivirus software.
    Adding multiple always on antivirus can have the antivirus support compete with each other and make weakness that can be penetrated by malware.
    The computer has: Malwrebytes, Hitman Pro, AVG, and AVAST

    Please uninstall either AVG or AVAST using the applicable uninstall tool

    13) Malwarebytes can be reinstalled one week after the uninstallation if there are no more BSOD.

    14) Run Sea Tools for Windows:
    https://www.seagate.com/support/down...ls-win-master/
    Post an image of the long generic test into the thread



    Code:
          Drive: C:
     Free Space: 3.0 GB
    Total Space: 476.3 GB
    File System: NTFS
          Model: WDC WD5000LPCX-21VHAT0

    Code:
    Event[7538]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2018-09-24T08:31:09.459
      Event ID: 1018
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: RebelAlliance
      Description: 
    The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
    Code:
    Event[3237]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-09-12T00:31:02.523
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: RebelAlliance
      Description: 
    A corrected hardware error has occurred.
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Internal parity error
    Processor APIC ID: 0
    The details view of this entry contains further information.
    Code:
    kbdclass Keyboard Class Driver c:\windows\system32\drivers\kbdclass.sys Kernel Driver Yes Manual Running OK Normal No Yes
    Code:
    MBAMChameleon.sys Sat Nov 19 11:13:08 2016 (5830A444)
    Code:
    Event[7494]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2018-09-24T08:23:58.889
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: RebelAlliance
      Description: 
    The driver \Driver\kbdclass failed to load for the device HID\VID_046D&PID_C31C&MI_00\7&5a09fbd&0&0000.
    Code:
    Event[7629]:
      Log Name: System
      Source: Disk
      Date: 2018-09-24T08:39:20.127
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: RebelAlliance
      Description: 
    The device, \Device\Harddisk0\DR0, has a bad block.
      My Computer


  3. Posts : 83
    Latest W10
    Thread Starter
       #3

    Thanks for replying

    I canít update Windows It always fails. I canít remember the error code, but if I remember correctly itís a ďCRC redundancy errorĒ.

    I will try to uninstall the programs you mentioned tomorrow.

    Also using external keyboard on a laptop, some laptop keys are dead.

    (Edit: Out of curiosity, how long does a SeaTools long generic test last for?)
    Last edited by TTSVids105; 24 Sep 2018 at 10:32. Reason: Itís not long extended test
      My Computers


  4. Posts : 40,988
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    The Windows upgrade failure can be troubleshooted.
    In order for a Windows upgrade make sure that there is at least 20 GB free space.
    In order for memory dumps to not be deleted make sure that there is at least 25 GB free space.
    For drive performance make sure that there is at least 15% - 20% free space: ~75 GB free space.
    The Sea Tools for Windows for a 500 GB drive may take two to four hours on a normal drive and can be run overnight.
    The drive has a bad block and the Sea Tools may take longer.

    The tests that can be run overnight are:
    a) chkdsk /r /v
    b) HD Tune full error scan
    c) Sea Tools long generic

    How old is the computer?
    Which hardware components were replaced?


    How long do disk drives last?
    Backblaze releases billion-hour hard drive reliability report - ExtremeTech
      My Computer


  5. Posts : 83
    Latest W10
    Thread Starter
       #5

    Noted. In the process of removing the offending programs and cleaning the disk space.

    Computer is 2 years old, hard disk 1 year old. Only the display has been replaced. Not looking to replace the HD yet.

    As of this reply, HDD is on 13 GBs. And I am aware my computer has a bad block, Event viewer keeps on repeating the C: drive has a bad block.
      My Computers


  6. Posts : 83
    Latest W10
    Thread Starter
       #6

    Update: (sorry for not posting in a week...)

    I closed the lid of my computer, and when I reopened it, the same BSOD occurs! Iím now considering unplugging my USB keyboard (a Logitech K120) before putting it to sleep.

    Any ideas?
      My Computers


  7. Posts : 40,988
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Whenever there is a bsod please post a new beta log collector zip.
    For the next bsod open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp
    If the memory.dmp is < 1.5 Gb then zip and post a share link into the thread using one drive, drop box, or google drive.
    When available please post the chkdsk txt and images of the HD tune, and Sea Tools for Windows results.
      My Computer


  8. Posts : 83
    Latest W10
    Thread Starter
       #8

    zbook said:
    Whenever there is a bsod please post a new beta log collector zip.
    For the next bsod open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp
    If the memory.dmp is < 1.5 Gb then zip and post a share link into the thread using one drive, drop box, or google drive.
    When available please post the chkdsk txt and images of the HD tune, and Sea Tools for Windows results.
    Noted.

    SFC /scannow failed at 24% with

    ďSystem Resource Protection cannot do the requested operationĒ or something like that.

    Iíll upload the memory log in a bit
      My Computers


  9. Posts : 40,988
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    What was the result of restorehealth?
      My Computer


  10. Posts : 83
    Latest W10
    Thread Starter
       #10

    zbook said:
    What was the result of restorehealth?
    SFC /restorehealth, right? Iíll try after I upload the memory dump
      My Computers


 

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