Recurring WHEA Uncorrectable Error

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  1. Posts : 8
    Windows 10
       #1

    Recurring WHEA Uncorrectable Error


    Hello all,

    A few hours ago I experienced the latest in a series of BSOD's. The cause is always a WHEA error. This last time the error occurred I was away from my laptop for about 5 minutes when it happened. I had Firefox open and I believe I had JRiver Media Center running too but it wasn't playing anything at the time. The other times had the BSOD taking place when I had Firefox open and browsing the web, with VLC running in the background playing a video file. So, the CPU was under load at those times, though it didn't appear to be under heavy load. As far as how many times this has happened, I'm not 100% sure but I'd say about 6 times just during 2018. I don't think it started before this year. That's a summary of what's happened. Send a reply if you need more info, of course.

    I thank you for your time
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 8,804
    Windows 10 Pro X64 1903 18362.295
       #2

    Dump shows a fatal hardware error:
    Code:
    3: kd> !errrec ffffdc05c4bf9028
    ===============================================================================
    Common Platform Error Record @ ffffdc05c4bf9028
    -------------------------------------------------------------------------------
    Record Id     : 01d43a47fc64de4c
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/23/2018 0:45:35 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffdc05c4bf90a8
    Section       @ ffffdc05c4bf9180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x00000000000306d4
    Processor ID  : 0x0000000000000003
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffdc05c4bf90f0
    Section       @ ffffdc05c4bf9240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000003
    CPU Id        : d4 06 03 00 00 08 10 03 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffdc05c4bf9240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffdc05c4bf9138
    Section       @ ffffdc05c4bf92c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHELG_ERR_ERR (Proc 3 Bank 5)
      Status      : 0xbe0000000100110b
      Address     : 0x000000009e000000
      Misc.       : 0x0000001084000086
    Check the manufacturers web site for a BIOS update. Other than that I think you have a bad CPU.

    What is the full model number of the laptop? Aspire E5-772-??????
      My ComputersSystem Spec


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    Hi Ztruker,

    I have tried to get a BIOS update through Acer's Community forum, but never got a reply. I remember asking for an update last year using the forum (for this same type of problem) and I was able to get one then and for awhile it worked. So I have no idea why I got nothing but crickets this time. The full model # is: E5-772-554Y. I had previously thought this all had to do with a bad driver or drivers, but it just might be a bit more serious than that.
      My ComputerSystem Spec


  4. Posts : 27,228
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    See if you can use this link with serial number to find the drivers and BIOS:
    Download Drivers and Manuals | Acer Official Site
      My ComputerSystem Spec


  5. Posts : 8
    Windows 10
    Thread Starter
       #5

    Already beat you to it zbook. There hasn't been a BIOS update for this computer since last year, when I requested it.

    Thanks anyway!
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 8,804
    Windows 10 Pro X64 1903 18362.295
       #6

    I see the latest is 1.15 on that site as you said: https://www.acer.com/ac/en/US/conten...oduct/5992?b=1

    What about the Chipset driver? Have you installed that?

    Code:
    Date: 2016/04/27
    Version: 10.1.1.13
    Vendor: Intel
    Size: 4.7 MB
      My ComputersSystem Spec


  7. ThrashZone's Avatar
    Posts : 5,259
    3-Win-7Prox64 2-Win10Prox64
       #7

    Hi,
    Do you monitor your temperatures ?
    You might start
    Download Core Temp - MajorGeeks
      My ComputersSystem Spec


  8. Posts : 8
    Windows 10
    Thread Starter
       #8

    Hi Rich and ThrashZone,

    I'm pretty sure that Chipset driver has been updated because I recall updating all of the outdated drivers after I bought this laptop. I've been trying to find out for sure but I'm not having any luck. I have looked in System Info and in the Device Manager thus far. As far as monitoring CPU temps, I am running Core Temp already and have been for at least the past year. Before that, I was using Speccy and other various monitoring software and I've never had an overheating alert or event.
      My ComputerSystem Spec


  9. Posts : 32
    Windows 10
       #9

    Mitch4003 said: View Post
    Hi Rich and ThrashZone,
    I'm pretty sure that Chipset driver has been updated because I recall updating all of the outdated drivers after I bought this laptop. I've been trying to find out for sure but I'm not having any luck. I have looked in System Info and in the Device Manager thus far. As far as monitoring CPU temps, I am running Core Temp already and have been for at least the past year. Before that, I was using Speccy and other various monitoring software and I've never had an overheating alert or event.
    Yes, update the drivers and check the CPU temps is necessary. After that, I think you can try to use the CHKDSK to scan the System C disk chkdsk /r c:. This may help.

    And if you updated your system recently, you can try to uninstall the recent update to see if it works.
      My ComputerSystem Spec

  10. fireberd's Avatar
    Posts : 1,810
    Win 10
       #10

    I had that error on an i7 3770 CPU desktop. All diagnostics passed including Intel CPU diagnostic. As I do PC repair I had spare parts and started a "shotgun" approach. I replaced power supply with no change, I replaced motherboard with no change, did a clean Windows install with no change. Finally replaced the CPU and the problem was resolved. The CPU was under warranty and Intel eventually replaced it.
      My ComputersSystem Spec


 
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