Windows 10: BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep

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  1. Posts : 6
    Windows 10 Pro 1709 x64
       1 Week Ago #1

    BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep


    Hi,

    My computer BSODs every time I resume from sleep, usually after a minute or two, with the "DRIVER_POWER_STATE_FAILURE" error. I've tried to update all my drivers and done some troubleshooting on my own, but I can't seem to find the cause of the crashes.

    I would love if someone could take a look at my crashdumps!

    Thanks in advance!
    BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep Attached Files
      My ComputerSystem Spec


  2. Posts : 19,373
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #2

    See rule #4
    Forum Rules - Windows 10 Help Forums

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    Remove all pirated software, crack, tools used to bypass the licenses of Microsoft and non-Microsoft software.
      My ComputerSystem Spec


  3. Posts : 6
    Windows 10 Pro 1709 x64
    Thread Starter
       1 Week Ago #3

    zbook said: View Post
    See rule #4
    Forum Rules - Windows 10 Help Forums

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    Remove all pirated software, crack, tools used to bypass the licenses of Microsoft and non-Microsoft software.
    My apologies. I have now removed the crack in question.
      My ComputerSystem Spec


  4. Posts : 19,373
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #4

    Please run the BETA log collector and post a new zip into the thread.
      My ComputerSystem Spec


  5. Posts : 6
    Windows 10 Pro 1709 x64
    Thread Starter
       1 Week Ago #5

    zbook said: View Post
    Please run the BETA log collector and post a new zip into the thread.
    Here you go!
    BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep Attached Files
      My ComputerSystem Spec


  6. Posts : 19,373
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #6

    1) In the left lower corner type: msinfo32 > allow 5 - 10 minutes for it to fully load > save as NFO > zip > post a one drive or drop box share link into the thread

    2) Also run the DM log collector > post a zip into the thread
      My ComputerSystem Spec


  7. Posts : 6
    Windows 10 Pro 1709 x64
    Thread Starter
       1 Week Ago #7

    zbook said: View Post
    1) In the left lower corner type: msinfo32 > allow 5 - 10 minutes for it to fully load > save as NFO > zip > post a one drive or drop box share link into the thread

    2) Also run the DM log collector > post a zip into the thread
    Looks like the msinfo failed on the initial run! I've attached the zip from DM log collector and the msinfo32.nfo file!
    BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep Attached Files
      My ComputerSystem Spec


  8. Posts : 19,373
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #8

    The MSINFO32 could not be opened.

    There are two log collectors: DM and BETA
    1) Run the DM log collector and post a zip into the thread
    BSOD - Posting Instructions - Windows 10 Forums

    2) In the left lower corner type msinfo32 > allow it load for 5 - 10 minutes
    a) save as NFO > zip > post a one drive or drop box share link into the thread
    b) save as txt > zip > post a one drive or drop box share link into the thread

    3) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    4) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /restorehealth
    9) chkdsk /scan
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting

    12) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 08/10/2018 10:13:57
    Size on disk: 1094 MB

    13) Upgrade the BIOS
    Support For Z87-G43 | Motherboard - The world leader in motherboard design | MSI Global
    Product : Z87-G43 (MS-7816)
    Model :
    Version : 1.0
    Manufacturer : MSI
    Description : Base Board
      My ComputerSystem Spec


  9. Posts : 6
    Windows 10 Pro 1709 x64
    Thread Starter
       1 Week Ago #9

    zbook said: View Post
    The MSINFO32 could not be opened.

    There are two log collectors: DM and BETA
    1) Run the DM log collector and post a zip into the thread
    BSOD - Posting Instructions - Windows 10 Forums

    2) In the left lower corner type msinfo32 > allow it load for 5 - 10 minutes
    a) save as NFO > zip > post a one drive or drop box share link into the thread
    b) save as txt > zip > post a one drive or drop box share link into the thread

    3) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    4) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /restorehealth
    9) chkdsk /scan
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting

    12) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 08/10/2018 10:13:57
    Size on disk: 1094 MB

    13) Upgrade the BIOS
    Support For Z87-G43 | Motherboard - The world leader in motherboard design | MSI Global
    Product : Z87-G43 (MS-7816)
    Model :
    Version : 1.0
    Manufacturer : MSI
    Description : Base Board
    Thanks for your assistance so far.

    1.
    I've posted results from both log collectors earlier in the thread:
    BETA: BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep
    DM: BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep

    2.
    msinfo32.nfo
    msinfo32.txt

    3.
    I've updated the system specs in my profile with everything inside or connected to my computer!

    4.


    5a.


    5b.


    6-10.
    Code:
    Microsoft Windows [Version 10.0.16299.547]
    (c) 2017 Microsoft Corporation. All rights reserved.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    
    Image Version: 10.0.16299.547
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is SYSTEM.
    
    Stage 1: Examining basic file system structure ...
      517120 file records processed.
    File verification completed.
      9624 large file records processed.
      0 bad file records processed.
    
    Stage 2: Examining file name linkage ...
      1527 reparse records processed.
      670662 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      1527 reparse records processed.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      76772 data files processed.
    CHKDSK is verifying Usn Journal...
      36691240 USN bytes processed.
    Usn Journal verification completed.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     249478143 KB total disk space.
     191690892 KB in 356846 files.
        223892 KB in 76773 indexes.
             0 KB in bad sectors.
        630107 KB in use by the system.
         65536 KB occupied by the log file.
      56933252 KB available on disk.
    
          4096 bytes in each allocation unit.
      62369535 total allocation units on disk.
      14233313 allocation units available on disk.
    
    C:\WINDOWS\system32>

    11.
    I've disabled all overclocking now.

    12.
    MEMORY.DMP

    13.
    BIOS is already on latest version.


    I just confirmed that the BSOD still happens after following all the steps above (disabling OC, chckdsk etc..).


    Thanks for all the help so far!
      My ComputerSystem Spec


  10. Posts : 19,373
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #10

    1) For Ccleaner:
    a) uncheck Memory Dumps
    b) uncheck Windows Log Files
    c) scroll down to advanced > post an image into the thead

    2) For startup and recovery system failure:
    a) uncheck Automatically restart
    b) reboot

    3) For Virtual Memory:
    a) check the box to Automatically manage paging file size for all drives
    b) move the dot from custom size to System managed size
    c) reboot

    4) Run the DM log collector after the above steps > post a new zip into the thread
    5) Run the BETA log collector after the above steps > post a new zip into the thread
    6) After any new BSOD > run the BETA log collector and post a new zip into the thread

    7) The current Windows build is 1709. The latest available Windows 10 build is 1803.
    Was there an upgrade failure? Were there error messages and / or codes?
    Were there changes made to block an upgrade? If so what were the steps used?
      My ComputerSystem Spec


 
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