Hi,
My computer BSODs every time I resume from sleep, usually after a minute or two, with the "DRIVER_POWER_STATE_FAILURE" error. I've tried to update all my drivers and done some troubleshooting on my own, but I can't seem to find the cause of the crashes.
I would love if someone could take a look at my crashdumps!
Thanks in advance!
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Please run the BETA log collector and post a new zip into the thread.
1) In the left lower corner type: msinfo32 > allow 5 - 10 minutes for it to fully load > save as NFO > zip > post a one drive or drop box share link into the thread
2) Also run the DM log collector > post a zip into the thread
The MSINFO32 could not be opened.
There are two log collectors: DM and BETA
1) Run the DM log collector and post a zip into the thread
BSOD - Posting Instructions - Windows 10 Forums
2) In the left lower corner type msinfo32 > allow it load for 5 - 10 minutes
a) save as NFO > zip > post a one drive or drop box share link into the thread
b) save as txt > zip > post a one drive or drop box share link into the thread
3) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums | Windows 10 Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
4) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
6) Open administrative command prompt and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /restorehealth
9) chkdsk /scan
10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
11) Make sure that there is no over clocking while troubleshooting
12) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread
Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 08/10/2018 10:13:57
Size on disk: 1094 MB
13) Upgrade the BIOS
Support For Z87-G43 | Motherboard - The world leader in motherboard design | MSI Global
Product : Z87-G43 (MS-7816)
Model :
Version : 1.0
Manufacturer : MSI
Description : Base Board
Thanks for your assistance so far.
1.
I've posted results from both log collectors earlier in the thread:
BETA: BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep
DM: BSOD "DRIVER_POWER_STATE_FAILURE" after resuming from sleep
2.
msinfo32.nfo
msinfo32.txt
3.
I've updated the system specs in my profile with everything inside or connected to my computer!
4.
5a.
5b.
6-10.
Code:Microsoft Windows [Version 10.0.16299.547] (c) 2017 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth Deployment Image Servicing and Management tool Version: 10.0.16299.15 Image Version: 10.0.16299.547 [==========================100.0%==========================] The restore operation completed successfully. The operation completed successfully. C:\WINDOWS\system32>chkdsk /scan The type of the file system is NTFS. Volume label is SYSTEM. Stage 1: Examining basic file system structure ... 517120 file records processed. File verification completed. 9624 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 1527 reparse records processed. 670662 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 1527 reparse records processed. Stage 3: Examining security descriptors ... Security descriptor verification completed. 76772 data files processed. CHKDSK is verifying Usn Journal... 36691240 USN bytes processed. Usn Journal verification completed. Windows has scanned the file system and found no problems. No further action is required. 249478143 KB total disk space. 191690892 KB in 356846 files. 223892 KB in 76773 indexes. 0 KB in bad sectors. 630107 KB in use by the system. 65536 KB occupied by the log file. 56933252 KB available on disk. 4096 bytes in each allocation unit. 62369535 total allocation units on disk. 14233313 allocation units available on disk. C:\WINDOWS\system32>
11.
I've disabled all overclocking now.
12.
MEMORY.DMP
13.
BIOS is already on latest version.
I just confirmed that the BSOD still happens after following all the steps above (disabling OC, chckdsk etc..).
Thanks for all the help so far!
1) For Ccleaner:
a) uncheck Memory Dumps
b) uncheck Windows Log Files
c) scroll down to advanced > post an image into the thead
2) For startup and recovery system failure:
a) uncheck Automatically restart
b) reboot
3) For Virtual Memory:
a) check the box to Automatically manage paging file size for all drives
b) move the dot from custom size to System managed size
c) reboot
4) Run the DM log collector after the above steps > post a new zip into the thread
5) Run the BETA log collector after the above steps > post a new zip into the thread
6) After any new BSOD > run the BETA log collector and post a new zip into the thread
7) The current Windows build is 1709. The latest available Windows 10 build is 1803.
Was there an upgrade failure? Were there error messages and / or codes?
Were there changes made to block an upgrade? If so what were the steps used?
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