BSOD after doing a clean install while installing Steam games

Ztruker said:

There is a DDU Guide/Tutorial on the same page you download it from.

Ok so I completely uninstalled all Nvidia drivers and made sure by checking the Device Manager and noticing that the Nvidia card isn't even showing up anymore (screenshot below).

Attachment 198242

I then used GeForce Experience to do a custom installation of only the graphics driver and the PhysX driver. I then restarted my laptop, but it seemed to freeze during the black screen with the blue Windows logo on it. I held the power button to shut it off, then waited a second and turned it on again. This time, I made it to the login screen and was able to log in (this is where we are now).

Should I run that dm log collector again? I feel like there is still another problem if I got stuck at that Windows screen.

Ztruker said:

You should have waited at the black screen. I don't know why but when messing with video it can sit there for several minutes before continuing. You have to have some patience.

Run the collector again if you get a BSOD.

Ok I will be more patient next time.

Is it strange that my computer is running Dota 2 incredibly slowly when there are pretty much no programs installed (because of the reinstallation of Windows)?

Ztruker said:

That's may be partly because the Nvidia 3D driver has not been installed. Hold off on that a bit and see if any BSODs happen. If not then go ahead and repeat the DDU / Nvidia install but do the full Nvidia install and see how Dota 2 runs and if the BSODs return or not.

Ok so no BSOD's were happening so I repeated the DDU and did the Nvidia full install. After a while, I hit 2 BSOD's with the same critical error message: DRIVER POWER STATE FAILURE.

please generate and upload a new dm log collector zip file:
https://www.tenforums.com/dl/dm_log_collector.exe

BSODHunter said:

please generate and upload a new dm log collector zip file:
https://www.tenforums.com/dl/dm_log_collector.exe

Here you go!

Perform the following steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) Using device manager > uninstall igdkmd64.sys (Intel GPU drivers) IGFX > reinstall from the Dell website
The best tested drivers are from the computer manufacturer's website and are preferred.
If the driver is not available then use the Intel website
Intel® Driver & Support Assistant

7) If there are any future BSOD > run the BETA log collector and post a zip into this thread:

The beta log collector is on the bottom of this webpage:
BSOD - Posting Instructions - Windows 10 Forums
(extract > open)


8) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

10) Run HD Tune: (free edition)
https://www.hdtune.com/
Post images into the thread for results on these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan

11) After all of the above steps > open device manager > click view > show hidden devices > expand all rows > look for any row displaying an icon that is a yellow triangle with a black exclamation mark or unknown device

12) Run the Dell diagnostics and report the results into the thread:
Support for Alienware M17x R3 | Diagnostics | Dell US

Code:

Name	Intel(R) HD Graphics 3000
PNP Device ID	PCI\VEN_8086&DEV_0116&SUBSYS_04BA1028&REV_09\3&11583659&0&10
Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description	Intel(R) HD Graphics 3000
Adapter RAM	(2,118,123,520) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b79991c48f5211ac\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b79991c48f5211ac\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b79991c48f5211ac\nvumdshimx.dll
Driver Version	9.17.10.4459
INF File	oem143.inf (iSNBM0 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1600 x 900 x 60 hertz
Bits/Pixel	32
Memory Address	0xCE400000-0xCE7FFFFF
Memory Address	0xB0000000-0xBFFFFFFF
I/O Port	0x00007000-0x0000703F
IRQ Channel	IRQ 4294967291
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5.13 MB (5,382,856 bytes), 3/9/2017 2:16 AM)

Code:

Event[1404]:
  Log Name: System
  Source: Display
  Date: 2018-08-05T21:45:52.376
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
Display driver igfx stopped responding and has successfully recovered.

Code:

8/8/2018 1:15 AM	Windows Error Reporting	Fault bucket AV_igdkmd64!hybDriverEntry, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 332d2c41-c869-4e0a-949c-1d481ad503b4

Problem signature:
P1: d1
P2: 0
P3: 2
P4: 1
P5: fffff80e14ab0714
P6: 10_0_17134
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\080718-36703-01.dmp
\\?\C:\WINDOWS\TEMP\WER-79671-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA822.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA861.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA90C.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA91D.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_3ec57b42d76d328757fed88f9c9cbfd870379d_00000000_cab_0c8e143a

Analysis symbol: 
Rechecking for solution: 0
Report Id: b229b91c-7ea3-47ce-8c00-8314ee99bde9
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0

Code:

8/6/2018 2:46 AM	Windows Error Reporting	Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN6_DX10_BBHANG, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: f6516b3f-0f9b-4a64-b617-1e261296c468

Problem signature:
P1: 141
P2: ffff8c8cc0d12010
P3: fffff802b807fd10
P4: 0
P5: 31c0
P6: 10_0_17134
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20180805-2145.dmp
\\?\C:\WINDOWS\TEMP\WER-39713140-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A5E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A6F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A80.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6AA0.tmp.txt
\\?\C:\Windows\Temp\WER99BC.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_e01ce3971526bc85de686279a82d4f347677d94_00000000_cab_3aae9c8a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1f39c75d-eb6d-450c-afeb-5a9d70225192
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0

Code:

Event[849]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:53:46.900
  Event ID: 153
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
The IO operation at logical block address 0x0 for Disk 1 (PDO name: \Device\000000a4) was retried.

Code:

Event[823]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.234
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[824]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.234
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[825]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.234
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[826]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.234
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[827]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.234
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[828]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.235
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[829]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.236
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[830]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.236
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[831]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.277
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[832]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.277
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[833]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.278
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[834]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.278
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[835]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.293
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[836]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.293
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[837]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.294
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[838]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.294
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[839]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.299
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[840]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.299
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[841]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.300
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[842]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.300
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[843]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.314
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[844]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.314
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[845]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.316
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[846]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.316
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[847]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.317
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[848]:
  Log Name: System
  Source: Disk
  Date: 2018-08-02T15:52:54.317
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EPUKC8T
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Code:

Not Available	ACPI\CPL0002\2&DABA3FF&0	The drivers for this device are not installed.
Not Available	ACPI\SMO8800\1	The drivers for this device are not installed.

Code:

igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        21,696            3,629,408   0          5/19/2016 12:45:17 PM  C:\WINDOWS\system32\DRIVERS\igdkmd64.sys

Code:

igdkmd64.sys Thu May 19 10:45:17 2016 (573DFBAD)

zbook said:

7) If there are any future BSOD > run the BETA log collector and post a zip into this thread:

The beta log collector is on the bottom of this webpage:
BSOD - Posting Instructions - Windows 10 Forums
(extract > open)


8) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
.
.
.
.

Just so I'm understanding you perfectly, step #7 was just a side comment, correct? There is a slight ambiguity in the way you wrote that. It almost seems like I should only do steps 7,8,9,10 if I get another BSOD. Is this what you meant? Or did you mean that I should do steps 1-6 and 8-10 right now?

Perform all steps.
There are two log collectors: DM and BETA
The beta at some time will replace the DM log collector.
The beta log collector collects more files and more useful information.