BSOD after doing a clean install while installing Steam games

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  1.    #11

    Ztruker said: View Post
    There is a DDU Guide/Tutorial on the same page you download it from.
    Ok so I completely uninstalled all Nvidia drivers and made sure by checking the Device Manager and noticing that the Nvidia card isn't even showing up anymore (screenshot below).

    Attachment 198242

    I then used GeForce Experience to do a custom installation of only the graphics driver and the PhysX driver. I then restarted my laptop, but it seemed to freeze during the black screen with the blue Windows logo on it. I held the power button to shut it off, then waited a second and turned it on again. This time, I made it to the login screen and was able to log in (this is where we are now).

    Should I run that dm log collector again? I feel like there is still another problem if I got stuck at that Windows screen.
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 8,473
    Windows 10 Pro X64 1903 189362.439
       #12

    You should have waited at the black screen. I don't know why but when messing with video it can sit there for several minutes before continuing. You have to have some patience.

    Run the collector again if you get a BSOD.
      My ComputersSystem Spec

  3.    #13

    Ztruker said: View Post
    You should have waited at the black screen. I don't know why but when messing with video it can sit there for several minutes before continuing. You have to have some patience.

    Run the collector again if you get a BSOD.
    Ok I will be more patient next time.

    Is it strange that my computer is running Dota 2 incredibly slowly when there are pretty much no programs installed (because of the reinstallation of Windows)?
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 8,473
    Windows 10 Pro X64 1903 189362.439
       #14

    That's may be partly because the Nvidia 3D driver has not been installed. Hold off on that a bit and see if any BSODs happen. If not then go ahead and repeat the DDU / Nvidia install but do the full Nvidia install and see how Dota 2 runs and if the BSODs return or not.
      My ComputersSystem Spec

  5.    #15

    Ztruker said: View Post
    That's may be partly because the Nvidia 3D driver has not been installed. Hold off on that a bit and see if any BSODs happen. If not then go ahead and repeat the DDU / Nvidia install but do the full Nvidia install and see how Dota 2 runs and if the BSODs return or not.
    Ok so no BSOD's were happening so I repeated the DDU and did the Nvidia full install. After a while, I hit 2 BSOD's with the same critical error message: DRIVER POWER STATE FAILURE.
      My ComputerSystem Spec

  6.    #16

    please generate and upload a new dm log collector zip file:
    https://www.tenforums.com/dl/dm_log_collector.exe
      My ComputerSystem Spec


  7.    #17

    BSODHunter said: View Post
    please generate and upload a new dm log collector zip file:
    https://www.tenforums.com/dl/dm_log_collector.exe
    Here you go!
      My ComputerSystem Spec


  8. Posts : 26,403
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    Perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Using device manager > uninstall igdkmd64.sys (Intel GPU drivers) IGFX > reinstall from the Dell website
    The best tested drivers are from the computer manufacturer's website and are preferred.
    If the driver is not available then use the Intel website
    IntelĀ® Driver & Support Assistant

    7) If there are any future BSOD > run the BETA log collector and post a zip into this thread:

    The beta log collector is on the bottom of this webpage:
    BSOD - Posting Instructions - Windows 10 Forums
    (extract > open)


    8) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    10) Run HD Tune: (free edition)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    11) After all of the above steps > open device manager > click view > show hidden devices > expand all rows > look for any row displaying an icon that is a yellow triangle with a black exclamation mark or unknown device

    12) Run the Dell diagnostics and report the results into the thread:
    Support for Alienware M17x R3 | Diagnostics | Dell US




    Code:
    Name	Intel(R) HD Graphics 3000
    PNP Device ID	PCI\VEN_8086&DEV_0116&SUBSYS_04BA1028&REV_09\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 3000
    Adapter RAM	(2,118,123,520) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b79991c48f5211ac\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b79991c48f5211ac\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b79991c48f5211ac\nvumdshimx.dll
    Driver Version	9.17.10.4459
    INF File	oem143.inf (iSNBM0 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1600 x 900 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xCE400000-0xCE7FFFFF
    Memory Address	0xB0000000-0xBFFFFFFF
    I/O Port	0x00007000-0x0000703F
    IRQ Channel	IRQ 4294967291
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5.13 MB (5,382,856 bytes), 3/9/2017 2:16 AM)
    Code:
    Event[1404]:
      Log Name: System
      Source: Display
      Date: 2018-08-05T21:45:52.376
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    Display driver igfx stopped responding and has successfully recovered.
    Code:
    8/8/2018 1:15 AM	Windows Error Reporting	Fault bucket AV_igdkmd64!hybDriverEntry, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 332d2c41-c869-4e0a-949c-1d481ad503b4
    
    Problem signature:
    P1: d1
    P2: 0
    P3: 2
    P4: 1
    P5: fffff80e14ab0714
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\080718-36703-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-79671-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA822.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA861.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA90C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA91D.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_3ec57b42d76d328757fed88f9c9cbfd870379d_00000000_cab_0c8e143a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: b229b91c-7ea3-47ce-8c00-8314ee99bde9
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    8/6/2018 2:46 AM	Windows Error Reporting	Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN6_DX10_BBHANG, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: f6516b3f-0f9b-4a64-b617-1e261296c468
    
    Problem signature:
    P1: 141
    P2: ffff8c8cc0d12010
    P3: fffff802b807fd10
    P4: 0
    P5: 31c0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20180805-2145.dmp
    \\?\C:\WINDOWS\TEMP\WER-39713140-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A5E.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A6F.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A80.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6AA0.tmp.txt
    \\?\C:\Windows\Temp\WER99BC.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_e01ce3971526bc85de686279a82d4f347677d94_00000000_cab_3aae9c8a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 1f39c75d-eb6d-450c-afeb-5a9d70225192
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    Event[849]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:53:46.900
      Event ID: 153
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    The IO operation at logical block address 0x0 for Disk 1 (PDO name: \Device\000000a4) was retried.
    Code:
    Event[823]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.234
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[824]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.234
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[825]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.234
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[826]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.234
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[827]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.234
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[828]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.235
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[829]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.236
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[830]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.236
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[831]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.277
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[832]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.277
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[833]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.278
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[834]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.278
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[835]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.293
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[836]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.293
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[837]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.294
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[838]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.294
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[839]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.299
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[840]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.299
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[841]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.300
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[842]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.300
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[843]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.314
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[844]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.314
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[845]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.316
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[846]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.316
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[847]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.317
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    
    Event[848]:
      Log Name: System
      Source: Disk
      Date: 2018-08-02T15:52:54.317
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-EPUKC8T
      Description: 
    An error was detected on device \Device\Harddisk1\DR2 during a paging operation.
    Code:
    Not Available	ACPI\CPL0002\2&DABA3FF&0	The drivers for this device are not installed.
    Not Available	ACPI\SMO8800\1	The drivers for this device are not installed.
    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        21,696            3,629,408   0          5/19/2016 12:45:17 PM  C:\WINDOWS\system32\DRIVERS\igdkmd64.sys
    Code:
    igdkmd64.sys Thu May 19 10:45:17 2016 (573DFBAD)
      My ComputerSystem Spec

  9.    #19

    zbook said: View Post


    7) If there are any future BSOD > run the BETA log collector and post a zip into this thread:

    The beta log collector is on the bottom of this webpage:
    BSOD - Posting Instructions - Windows 10 Forums
    (extract > open)


    8) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
    .
    .
    .
    .
    Just so I'm understanding you perfectly, step #7 was just a side comment, correct? There is a slight ambiguity in the way you wrote that. It almost seems like I should only do steps 7,8,9,10 if I get another BSOD. Is this what you meant? Or did you mean that I should do steps 1-6 and 8-10 right now?
      My ComputerSystem Spec


  10. Posts : 26,403
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Perform all steps.
    There are two log collectors: DM and BETA
    The beta at some time will replace the DM log collector.
    The beta log collector collects more files and more useful information.
      My ComputerSystem Spec


 
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