New
#61
1) The latest memory.dmp was very large at approximately 3 GB.
2) The debugging displayed a new misbehaving software driver.
Earlier in the thread there was another misbehaving Acronis driver (see post #19)
3) Uninstall Acronis >
With this being a fresh software uninstall and install > look for an alternative backup software.....for example: Macrium (Aoemi, Paragon, EaseUS,etc.)
Macrium is highly recommended by many TF members and there are software tutorial for backup and restore.
Backup and Restore with Macrium Reflect | Windows 10 Tutorials
4) The logs displayed that bitdefender was still installed at the time of the crash.
When uninstalling AV software always use the applicable uninstall tool to remove registry files.
There are uninstall tools for bitdefender and Malwarebytes and most of the AV software.
Uninstall Bitdefender
How to uninstall Bitdefender from your Windows device
Download BitDefender Uninstall Tool
Download Malwarebytes Anti-Malware Cleanup Tool
Code:volume_tracker Acronis Volume Tracker c:\windows\system32\drivers\volume_tracker.sys Kernel Driver Yes Boot Running OK Normal No YesCode:volume_track Acronis Volume Tracker Acronis Volume Tracker Kernel Boot Running OK TRUE FALSE 0 180,224 0 6/28/2017 9:10:00 AM C:\WINDOWS\system32\DRIVERS\volume_tracker.sys 4,096
Last edited by zbook; 08 Aug 2018 at 00:15.