Persistent BSOD ntoskrnl.exe

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  1. Posts : 26,422
    windows 10 professional version 1607 build 14393.969 64 bit
       #61

    1) The latest memory.dmp was very large at approximately 3 GB.
    2) The debugging displayed a new misbehaving software driver.
    Earlier in the thread there was another misbehaving Acronis driver (see post #19)
    3) Uninstall Acronis >
    With this being a fresh software uninstall and install > look for an alternative backup software.....for example: Macrium (Aoemi, Paragon, EaseUS,etc.)
    Macrium is highly recommended by many TF members and there are software tutorial for backup and restore.
    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
    4) The logs displayed that bitdefender was still installed at the time of the crash.
    When uninstalling AV software always use the applicable uninstall tool to remove registry files.
    There are uninstall tools for bitdefender and Malwarebytes and most of the AV software.

    Uninstall Bitdefender
    How to uninstall Bitdefender from your Windows device
    Download BitDefender Uninstall Tool
    Download Malwarebytes Anti-Malware Cleanup Tool

    Code:
    volume_tracker	Acronis Volume Tracker	c:\windows\system32\drivers\volume_tracker.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes
    Code:
    volume_track Acronis Volume Tracker Acronis Volume Tracker Kernel        Boot       Running    OK         TRUE        FALSE        0                 180,224     0          6/28/2017 9:10:00 AM   C:\WINDOWS\system32\DRIVERS\volume_tracker.sys   4,096
    Last edited by zbook; 08 Aug 2018 at 00:15.
      My ComputerSystem Spec


  2. Posts : 90
    Windows 10 Pro 64-bit - Build 17134
    Thread Starter
       #62

    Received a DRIVER_POWER_STATE_FAILURE when attempting an auto restart after using DDU.

    Here's the log.
    Here's the minidump.
    Here's the bigdump.

    Upgraded to latest nVidia drivers.
    Used BitDefender uninstall tool.
    Used Malwarebytes uninstall tool.
    Renabled Windows Defender.
    Uninstalling Acronis now and will install Macrium shortly.

    Why is a BIOS upgrade indicative?

    Please help.
      My ComputerSystem Spec


  3. Posts : 90
    Windows 10 Pro 64-bit - Build 17134
    Thread Starter
       #63

    cwsink said: View Post
    Someone in the Tom's Hardware thread seemed to think CBDisk.sys might be a component of a Wacom tablet. This site seems to think it's a driver for a product from this company. Are you a using product from them?
    No I'm not and I've never seen this before. How do I remove it?
      My ComputerSystem Spec

  4.    #64

    RyanTScott said: View Post
    No I'm not and I've never seen this before. How do I remove it?
    It's first mentioned in this reply to your post at TH. If it's not possible to know what installed CBDisk.sys you can try disabling it using msconfig to see if you get an error message from whatever is using it. I'd highly recommend creating a restore point first and knowing how to roll-back to a restore point before disabling the driver.

    I prefer to be using the latest motherboard BIOS on my own computers but it's up to you. There's nothing in the BIOS update notes to suggest it's necessary if we can safely assume the notes are complete.
      My ComputerSystem Spec


  5. Posts : 90
    Windows 10 Pro 64-bit - Build 17134
    Thread Starter
       #65

    Just received another BSOD referencing Kernel Security Check Failure while doing nothing.

    Here's the log.
    Here's the minidump.
    Bigdump to follow...

    Thank you all and please help.
      My ComputerSystem Spec

  6.    #66

    CBDisk.sys is still getting loaded. Does it show up in msconfig or Autoruns? If not, it could be a driver that gets dynamically loaded in which case Driver Verifier wouldn't have been monitoring it.

    From what I can tell most (if not all) of the crashes seem to be because a stack is getting corrupted or the instruction pointer has gone off into the weeds (which could also be because of stack corruption.)
      My ComputerSystem Spec



  7. Posts : 90
    Windows 10 Pro 64-bit - Build 17134
    Thread Starter
       #67

    I haven't had a chance to remove it yet but will do so first thing after I get back...

    Is CBDisk.sys indicated in all the crashes?
      My ComputerSystem Spec


  8. Posts : 90
    Windows 10 Pro 64-bit - Build 17134
    Thread Starter
       #68

    Also I think the only thing this could possibly be related to is the uninstallation of a hardware RAID array that happened about a year ago.

    Also the system was running stable before the latest Windows 10 update. Sadly I no longer have restore points however could it be time for a clean install of Windows 10?
      My ComputerSystem Spec

  9.    #69

    RyanTScott said: View Post
    I haven't had a chance to remove it yet but will do so first thing after I get back...

    Is CBDisk.sys indicated in all the crashes?
    No but kernel memory corruption can be very hard to detect as it happens. It can be long after the corruption occurs before something tries to make use of the memory that got corrupted. Driver Verifier can often help but the right settings have to be used which aren't always easy to figure out.

    The only thing making me suspicious of it is the timestamp of the driver. (2010)
      My ComputerSystem Spec


  10. Posts : 26,422
    windows 10 professional version 1607 build 14393.969 64 bit
       #70

    1) When available please post the Furmark test images with max temperature and test duration.

    2) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread

    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 08/08/2018 10:05:42
    Size on disk: 2759 MB
      My ComputerSystem Spec


 
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