GE72 7RE-211CA Apache Pro (Windows 10 Pro) Constant Blue Screens

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  1. Posts : 11
    Windows 10 Pro 64-bit
       #1

    GE72 7RE-211CA Apache Pro (Windows 10 Pro) Constant Blue Screens


    For the last little while I've been getting blue screens on my Windows 10 Pro laptop. There are 2 causes I get. One is DPC_Watchdog_violation and the other is tcpip.sys. After updating the BIOS and Firmware to the latest posted on the MSI site, they stopped for a while, then have started up again. I have also reset the TCP/IP stack several times. They happen nearly daily while I'm at work and the PC is not working. I'll VNC in and it will work and 30 minutes later, I won't be able to get in again, because it has blue screened. The biggest issue is that the laptop doesn't reboot. It sits on the blue screen.

    Here's my setup.

    GE72 7RE-211CA Apache Pro
    Windows 10 64-bit (upgraded to Pro)
    WD My Book USB 3.0 3TB
    WD My Passport USB 3.0 2TB
    (I have tried them individually connected to USB 3.0 ports and using a USB-C to USB 3.0 Hub)
    Logitech MX Anywhere 2S connected via Bluetooth
    Both video cards updated
    Killer NIC and Intel Wireless and Bluetooth updated.
    Steelseries keyboard updated.

    The only thing I see in the Event Logs is:
    The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 63 seconds since the last report.
    The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 63 seconds since the last report.
    The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 63 seconds since the last report.
    The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 63 seconds since the last report.
    The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 63 seconds since the last report.
    The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 63 seconds since the last report.
    The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 63 seconds since the last report.
    The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 63 seconds since the last report.

    These initially went away after the firmware upgrade, but have since returned.

    I don't know what else to do. It has become so frustrating.

    Please help!
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    Hello and welcome to TenForums

    Please try to upload the log files again - the above upload had no files. Please use the beta logcollector provided at the end of the BSOD posting instructions, and follow the instructions to download, extract and run the file.
      My Computers


  3. Posts : 11
    Windows 10 Pro 64-bit
    Thread Starter
       #3

    Re-posting my log collector as requested.
      My Computer


  4. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #4

    There are entries in your files that reveal you are avoiding activation of some of the installed software.

    Please note rule 4 of the Forum Rules.
      My Computers


  5. Posts : 11
    Windows 10 Pro 64-bit
    Thread Starter
       #5

    I know I am and I know which software. I need to resolve the BSODs first. I do not want to purchase the software and install the new version (Office 365) only to have to re-install Windows and go through it again.

    This is the only software I am using an activator with and it will be dealt with once I have a stable PC.

    I hope my word is sufficient enough for you to assist me with the BSODs.

    Thank you.
      My Computer


  6. Posts : 12,801
    Windows 11 Pro
       #6

    Counterfeit installations such as yours contain heavily modified code that causes the installation to behave it unexpected ways. Analyzing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

    My recommendation is to install a genuine Windows 10. This will minimize the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a Genuine Windows 10 installation, and are still experiencing BSOD's, we will be happy to help you solve them
      My Computer


  7. Posts : 11
    Windows 10 Pro 64-bit
    Thread Starter
       #7

    My Windows 10 is 100% genuine. Windows 10 Home came with the laptop and I purchased through the Windows Store the upgrade to Pro. I would be happy to send you proof. It's only Office that is not currently legit - a software that has been on this laptop since day one, which has been a long time. I'm trying to figure out why, all of a sudden, I'm getting BSODs, when nothing major has changed.
      My Computer


  8. Posts : 12,801
    Windows 11 Pro
       #8

    You said you were using an activator. Either uninstall it or buy a legal copy of it.
      My Computer


  9. Posts : 11
    Windows 10 Pro 64-bit
    Thread Starter
       #9

    I have uninstalled the AutoKMS for Office
      My Computer


  10. Posts : 12,801
    Windows 11 Pro
       #10

    OK, maybe @philc43 can help you.
      My Computer


 

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