BSOD after Netflix

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  1. iJohnnyCash
    Posts : 31
    Windows 10 Pro x64
       New #1

    BSOD after Netflix


    I had noticed that when I tried to play any video from Netflix, it crashed. It doesn't matter if I use edge or firefox or the app.

    Any Ideas?

    Here some random items from event viewer
    Code:
    Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          23/07/2018 00:23:35
Event ID:      10016
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      AlienwareM14xR2-Win10Pro
Description:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
Windows.SecurityCenter.WscBrokerManager
 and APPID 
Unavailable
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2018-07-22T21:23:35.535030300Z" />
    <EventRecordID>20297</EventRecordID>
    <Correlation />
    <Execution ProcessID="1052" ThreadID="1992" />
    <Channel>System</Channel>
    <Computer>AlienwareM14xR2-Win10Pro</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="param1">application-specific</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Launch</Data>
    <Data Name="param4">Windows.SecurityCenter.WscBrokerManager</Data>
    <Data Name="param5">Unavailable</Data>
    <Data Name="param6">NT AUTHORITY</Data>
    <Data Name="param7">SYSTEM</Data>
    <Data Name="param8">S-1-5-18</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Unavailable</Data>
    <Data Name="param11">Unavailable</Data>
  </EventData>
</Event>
    Code:
    Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          23/07/2018 00:21:31
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      AlienwareM14xR2-Win10Pro
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xffffb90fa6200000, 0x0000000000000011, 0xffffb90fa6200000, 0x000000000000000c). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: caf64eb2-2087-45f1-a0ca-80afbf90fef5.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-07-22T21:21:31.225772700Z" />
    <EventRecordID>20286</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>AlienwareM14xR2-Win10Pro</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x00000050 (0xffffb90fa6200000, 0x0000000000000011, 0xffffb90fa6200000, 0x000000000000000c)</Data>
    <Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data>
    <Data Name="param3">caf64eb2-2087-45f1-a0ca-80afbf90fef5</Data>
  </EventData>
</Event>
    Code:
    Log Name:      System
Source:        BTHUSB
Date:          23/07/2018 00:21:13
Event ID:      34
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      AlienwareM14xR2-Win10Pro
Description:
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="BTHUSB" />
    <EventID Qualifiers="32773">34</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-07-22T21:21:13.583018000Z" />
    <EventRecordID>20263</EventRecordID>
    <Channel>System</Channel>
    <Computer>AlienwareM14xR2-Win10Pro</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0x491f7fffff</Data>
    <Data>0x1fffffff</Data>
    <Binary>00000000030028000000000022000580000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>
    Code:
    Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          23/07/2018 00:21:04
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      AlienwareM14xR2-Win10Pro
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>6</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2018-07-22T21:21:04.033166800Z" />
    <EventRecordID>20245</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>AlienwareM14xR2-Win10Pro</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">80</Data>
    <Data Name="BugcheckParameter1">0xffffb90fa6200000</Data>
    <Data Name="BugcheckParameter2">0x11</Data>
    <Data Name="BugcheckParameter3">0xffffb90fa6200000</Data>
    <Data Name="BugcheckParameter4">0xc</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
  </EventData>
</Event>


    
	
    Code:
    
	
    Log Name:      Application
Source:        Application Error
Date:          23/07/2018 00:26:12
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      AlienwareM14xR2-Win10Pro
Description:
Faulting application name: dxdiag.exe, version: 10.0.17134.1, time stamp: 0x55965343
Faulting module name: DivX.dll, version: 5.0.5.830, time stamp: 0x3ea73f16
Exception code: 0xc0000005
Fault offset: 0x001b6001
Faulting process ID: 0x3304
Faulting application start time: 0x01d422029431a6bd
Faulting application path: C:\Windows\SysWOW64\dxdiag.exe
Faulting module path: C:\Windows\System32\DivX.dll
Report ID: 6fa0249f-6cb2-4640-a785-877a7335c3a4
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-07-22T21:26:12.454372500Z" />
    <EventRecordID>24025</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AlienwareM14xR2-Win10Pro</Computer>
    <Security />
  </System>
  <EventData>
    <Data>dxdiag.exe</Data>
    <Data>10.0.17134.1</Data>
    <Data>55965343</Data>
    <Data>DivX.dll</Data>
    <Data>5.0.5.830</Data>
    <Data>3ea73f16</Data>
    <Data>c0000005</Data>
    <Data>001b6001</Data>
    <Data>3304</Data>
    <Data>01d422029431a6bd</Data>
    <Data>C:\Windows\SysWOW64\dxdiag.exe</Data>
    <Data>C:\Windows\System32\DivX.dll</Data>
    <Data>6fa0249f-6cb2-4640-a785-877a7335c3a4</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
    Last edited by iJohnnyCash; 23 Jul 2018 at 00:41.
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  3. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    See Ten Forums rules: #4
    Forum Rules - Windows 10 Help Forums
    In order to receive help:
    a) Uninstall/clean all tools that can be used to pirate software
    b) Uninstall/clean all pirated software

    After performing the above then run the BETA log collector > post a zip into the thread
      My Computer
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  4. iJohnnyCash
    Posts : 31
    Windows 10 Pro x64
    Thread Starter
       New #3

    I don't have any pirated software...
      My Computer
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  6. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    There is an entry in the hosts file that can be used to bypass the activation of software
      My Computer
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  7. iJohnnyCash
    Posts : 31
    Windows 10 Pro x64
    Thread Starter
       New #5

    Here we are...
      My Computer
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  8. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #6

    There are two log collectors: DM and BETA.
    Please use the BETA log collector and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums

    Any piracy/crack needs to be uninstalled.
    The DM log collector still displays the ability to bypass the activation of software.
      My Computer
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  9. iJohnnyCash
    Posts : 31
    Windows 10 Pro x64
    Thread Starter
       New #7

    I really don't need to use or have any pirated software. Ofc I have tried too many pirated software in my life but if I need something I buy it. Sorry if I forget any cracked software.
      My Computer
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  10. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #8

    1) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread

    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 07/23/2018 00:21:13
    Size on disk: 826 MB

    2) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    Take Screenshot in Windows 10 | Windows 10 Tutorials
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  12. iJohnnyCash
    Posts : 31
    Windows 10 Pro x64
    Thread Starter
       New #9

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    The memory file
      My Computer
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  13. iJohnnyCash
    Posts : 31
    Windows 10 Pro x64
    Thread Starter
       New #10

    I fix the problem installing new version of K-Codec lite. This installer has some mini-tweaks inside which fix registry or other matter related with codec, if your careful with the suggestions during the setup.
      My Computer
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