BSOD Critical_Process_Died at random times.


  1. Posts : 2
    Windows 10 Home
       #1

    BSOD Critical_Process_Died at random times.


    Hello

    I just reset my laptop using the recovery mode in windows. I have updated most of my drivers and currently have multiple BSOD per day. Currently, it is at 13 BSOD in the last 24 hours. These BSODs happen when I am browsing chrome, updating windows, and playing games. I was not able to find a process that would trigger a BSOD, it would just happen. But just before the BSOD typically the computer becomes unresponsive but the audio is fine. Then the computer unfreezes but taskbar becomes unresponsive. Finally, the computer BSOD where it shows the error: Critical_Process_Died and the % stays at 0 until the computer just shuts down. The BSOD does not seem to create a minidump file.


    I have attached the zip file that was created from the dm_log_collector

    Thank You,
    Kaz
      My Computer


  2. Posts : 934
    Windows 10 Pro
       #2

    Hi there,

    there are no dmp files. Please dont use CCleaner or other cleaning tool because they remove the bsod dumps.
    Also check if windows is configured to create dumps:
    BSOD Minidump - Configure to Create in Windows 10
    How to configure Windows 10 to configure Dump Files to be written in the event of a Blue Screen of Death (BSOD).


    Please wait for another few bluescreens and upload an new log.
      My Computer


  3. Posts : 934
    Windows 10 Pro
       #3

    EDIT:

    there are errors creating dump files:
    Code:
    Dump file creation failed due to error during dump creation

    also found controller error:
    Code:
    2018-07-18 17:12:03  Error:  The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

    Please check your controller and chipset drivers, maybe go back to an previous version.
    Also have a look here:
    https://support.microsoft.com/en-au/...-after-a-crash
      My Computer


  4. Posts : 2
    Windows 10 Home
    Thread Starter
       #4

    So I contacted the manufacture and was unable to roll back the bios driver, but I was able to roll back the chipset driver. Also, there was a large windows update (Feature update to Windows 10, version 1803). Looks like my computer is stable for now and have set up my computer to log small memory dumps. I will continue to monitor if there are anymore BSOD.

    Thanks for the help!
    Kaz
      My Computer


 

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