Refurbished Acer Nitro 5 AN515-5 random BSOD at desktop/doing nothing.

undead77 · 03 Jul 2018

I've had this laptop a couple of months, it's got a i5-7300, 8GB ram (single stick), 1050Ti 4GB GPU. It's been randomly BSODing at the desktop for no apparent reason. I even did a reset to go back to stock, and within 5 mins, it did a BSOD. Only thing I added was a 2TB Firecuda SSD/HD drive.

AN515-51 is the particular model. I've tried contacting Acer recert support by sending multiple messages to no avail.

Ztruker · 03 Jul 2018

There are no dumps in the zip and no Bluescreens occurred as far as the eventlog or msinfo32.nfo is concerned.
There are hundreds of these though:

Code:

Event[368]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-06-05T01:01:01.530
  Event ID: 7023
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: WIN-C683GBRV7CP
  Description: 
The NVIDIA Display Container LS service terminated with the following error: 
A generic command executable returned a result that indicates failure.

Event[369]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-06-05T01:01:01.530
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: WIN-C683GBRV7CP
  Description: 
The NVIDIA Display Container LS service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Run the configured recovery program.

It looks like you have an onboard Intel(R) HD Graphics 630 as well as the NVIDIA GeForce GTX 1050 Ti. Try removing the Nvidia card for a while and test with just the onboard Intel card. If that resolves the problem then we know where to concentrate our efforts.

undead77 · 05 Jul 2018

Yeah. I'll get rid of the Nvidia drivers, this is a gaming laptop though, so apparently, those drivers are supposed to work together in this case, as when I'm at the desktop, the Intel driver is working, and when I launch a game, the 1050Ti kicks in.

Ztruker · 05 Jul 2018

DO this just as a test. Definitely not a solution.

undead77 · 05 Jul 2018

Absolutely. I've uninstalled them. This might be a placebo or just a coincidence, but I've noticed it did the BSOD only when not plugged into the charger.

Ztruker · 06 Jul 2018

When not plugged in, the system throttles back at times, reducing power to some devices like video and wireless. That may be the trigger that is causing the Nvidia to croak.

There may be a power setting that tells Win 10 not to reduce power to the video chip.