Windows 10: Windows tablet crashes when streaming video

  1. Kari's Avatar
    Posts : 15,037
    Windows 10 Pro
       28 Jun 2018 #1

    Windows tablet crashes when streaming video


    A Medion Windows 10 tablet crashes with BSOD or rather GSOD as it runs Insider builds a few times a week when streaming video on browser or Kodi. I mostly stream subscription based IPTV from Finland, Sweden and UK, tablet being connected to big screen TV I use it as my "HTPC".

    Unfortunately I just cleaned up the system after yesterday's upgrade to build 17704, losing all previous minidumps, so the attached DM Log Collector archive only contains info from the GSOD I got just now, a few minutes ago.

    AGM-W10PRO02-28_06_2018__65516_47.zip

    Kari
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,419
    Windows 10 Pro X64 17134.191
       30 Jun 2018 #2

    Hi Kari. The one dump doesn't tell me anything useful. The WERdata attached to msinfo32.nfo indicates there were 3 BSODS, all of the 0x1000007E type:
    Code:
    3 Bluescreen entries detected ...
    
    28/06/2018 04:56
    Windows Error Reporting
    Fault bucket AV_NULL_IP_nt!PopPowerAggregatorValidateAction, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: f0159528-76b5-48af-8a3a-4927ac51c7cb
    Problem signature:
    P1: 1000007e
    P2: c0000005
    P3: 0
    P4: 8ef2fb88
    P5: 8ef2f750
    P6: 10_0_17704
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    Attached files:
    \\?\C:\WINDOWS\Minidump\062818-28015-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-159609-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE536.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5B4.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE630.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE6CD.tmp.txt
    \\?\C:\Windows\Temp\WER7FCF.tmp.WERDataCollectionStatus.txt
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_bce5e4d4edbf57f41349576ff134f9463ca3390_00000000_cab_03bee6eb
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 931a9d58-04db-4be3-9f19-79aaf59af69d
    Report Status: 388
    Hashed bucket: 
    Cab Guid: 0
     
    28/06/2018 04:48
    Windows Error Reporting
    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: f0159528-76b5-48af-8a3a-4927ac51c7cb
    Problem signature:
    P1: 1000007e
    P2: c0000005
    P3: 0
    P4: 8ef2fb88
    P5: 8ef2f750
    P6: 10_0_17704
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    Attached files:
    \\?\C:\WINDOWS\Minidump\062818-28015-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-159609-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE536.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5B4.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE630.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE6CD.tmp.txt
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_bce5e4d4edbf57f41349576ff134f9463ca3390_00000000_cab_03bee6eb
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 931a9d58-04db-4be3-9f19-79aaf59af69d
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
     
    28/06/2018 04:48
    Windows Error Reporting
    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 1000007e
    P2: c0000005
    P3: 0
    P4: 8ef2fb88
    P5: 8ef2f750
    P6: 10_0_17704
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    Attached files:
    \\?\C:\WINDOWS\Minidump\062818-28015-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-159609-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE536.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5B4.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE630.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE6CD.tmp.txt
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_bce5e4d4edbf57f41349576ff134f9463ca3390_00000000_cab_03bee6eb
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 931a9d58-04db-4be3-9f19-79aaf59af69d
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    Doing some Google searches on this, one recommendation that keeps popping up is to run Driver Verifier and see if it can aggravate the drivers enough that the flaky one will generate a verifier dump we can look at to ID the failing driver. Here is the writeup I have on running Driver Verifier. Give it a try and see how you make out.
    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to PART TWO and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun dm_log_collector and upload the resulting zip file.
      My ComputersSystem Spec

  3. Ztruker's Avatar
    Posts : 6,419
    Windows 10 Pro X64 17134.191
       03 Jul 2018 #3

    Keri, have you had a chance to try Verifier yet?
      My ComputersSystem Spec

  4. Kari's Avatar
    Posts : 15,037
    Windows 10 Pro
    Thread Starter
       03 Jul 2018 #4

    Sorry for delayed reply.

    No, I have not tried it, and most probably will not. I have done it once on the tablet, must be almost a year ago. Afterwards it was a total mess. Of course it can be just a coincidence, but directly after running Verifier to force tablet to BSOD, it started crashing every time it was booted.

    That time, I had to start from scratch and clean install. I am just too lazy, I don't want to do it again, I don't trust that device much.
      My ComputerSystem Spec

  5. Ztruker's Avatar
    Posts : 6,419
    Windows 10 Pro X64 17134.191
       03 Jul 2018 #5

    Okay, understand. I'd be a bit leery too.

    What graphics driver is currently installed? You're pushing it pretty good with 3 active displays. The HP web site shows the latest supported driver is for Windows 7 64 bit: AMD High-Definition Graphics Driver version 8.820.5.1000 size 133.9 MB date Jul 8, 2011. Are you using the Windows 10 default driver for the chip?
      My ComputersSystem Spec


 

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