Windows 10: PC hung while watching youtube, then reset itsefl without error code

  1.    25 Jun 2018 #1

    PC hung while watching youtube, then reset itsefl without error code

    Hi everyone, I've just build my PC for 1 month.

    CPU i3-8100
    MAIN Asrock B360M Pro4
    RAM Crucial Ballistix Sport 8GB 2666MHz
    SSD Samsung 960EVO 250GB
    HDD WD Blue 250GB
    PSU Seasonic S12II 520W

    Last night, my PC hung while I was watching a stream session on youtube. Then, about 30-45 seconds later it self-reset without any error code show up on the screen and recorded a dump file in minidump folder. I used Windows Debugging Tool to analyze the dmp file and received the result below:

    Microsoft (R) Windows Debugger Version 10.0.17134.12 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\Windows\Minidump\062518-5734-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 17134 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Machine Name:
    Kernel base = 0xfffff803`04807000 PsLoadedModuleList = 0xfffff803`04bc11f0
    Debug session time: Mon Jun 25 01:23:40.319 2018 (UTC + 7:00)
    System Uptime: 0 days 0:00:03.111
    Loading Kernel Symbols

    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.

    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    * *
    * Bugcheck Analysis *
    * *

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {7, ffffd20dbfe5c038, 0, 0}

    Probably caused by : GenuineIntel

    Followup: MachineOwner

    2: kd> !analyze -v
    * *
    * Bugcheck Analysis *
    * *

    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arg1: 0000000000000007, BOOT Error
    Arg2: ffffd20dbfe5c038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000

    Debugging Details:





    BUILD_VERSION_STRING: 10.0.17134.112 (WinBuild.160101.0800)

    DUMP_TYPE: 2

    BUGCHECK_P1: 7

    BUGCHECK_P2: ffffd20dbfe5c038

    BUGCHECK_P3: 0

    BUGCHECK_P4: 0

    BUGCHECK_STR: 0x124_GenuineIntel

    CPU_COUNT: 4

    CPU_MHZ: e10

    CPU_VENDOR: GenuineIntel


    CPU_MODEL: 9e




    PROCESS_NAME: System



    ANALYSIS_SESSION_TIME: 06-25-2018 15:56:02.0155

    ANALYSIS_VERSION: 10.0.17134.12 amd64fre

    ffffe204`ca5ca4b0 fffff803`04c9c991 : 00000000`00000000 ffffd20d`bfe5c010 ffffd20d`bf6d9bc0 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    ffffe204`ca5ca9e0 fffff803`04acff88 : ffffd20d`bfe5c010 fffff803`049134c1 00000000`00000000 ffffd20d`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffe204`ca5caa10 fffff803`04ad0c0b : fffff803`04bb24e0 ffffd20d`bf6d9bc0 ffffd20d`bf6d9bc0 fffff803`04e12990 : nt!WheapProcessWorkQueueItem+0x48
    ffffe204`ca5caa50 fffff803`04849315 : 00000000`00000200 ffffd20d`c09b7040 fffff80c`76437cc0 ffffd20d`bf6d9bc0 : nt!WheapWorkQueueWorkerRoutine+0x2b
    ffffe204`ca5caa80 fffff803`048ebcb7 : ffffd20d`c09b7040 00000000`00000080 ffffd20d`bf6d3440 ffffd20d`c09b7040 : nt!ExpWorkerThread+0xf5
    ffffe204`ca5cab10 fffff803`049a67d6 : ffffaa01`68779180 ffffd20d`c09b7040 fffff803`048ebc70 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    ffffe204`ca5cab60 00000000`00000000 : ffffe204`ca5cb000 ffffe204`ca5c4000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

    THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: e1ca14ad460db17fee32f4b133c79439b72309bb

    THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel


    STACK_COMMAND: .thread ; .cxr ; kb

    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN_PRV

    BUCKET_ID: 0x124_GenuineIntel__UNKNOWN_PRV


    TARGET_TIME: 2018-06-24T18:23:40.000Z

    OSBUILD: 17134




    SUITE_MASK: 272



    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS


    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2018-06-08 16:00:00

    BUILDDATESTAMP_STR: 160101.0800

    BUILDLAB_STR: WinBuild

    BUILDOSVER_STR: 10.0.17134.112



    FAILURE_ID_HASH_STRING: km:0x124_genuineintel__unknown_prv

    FAILURE_ID_HASH: {a7406f97-70d3-5fd4-2647-1fafa47ede59}

    Followup: MachineOwner

    Please check it for me, I don't know whether it's a hardware fault or not. Appreciate your help, thanks !
    PC hung while watching youtube, then reset itsefl without error code Attached Files
      My ComputerSystem Spec

  2.    25 Jun 2018 #2


    Please follow the BSOD - Posting Instructions so we can get the all the files necessary.

    EDIT: I just noticed you uploaded it after I replied. I will take a look.

      My ComputerSystem Spec

  3.    25 Jun 2018 #3

    Coming up with an hardware issue.

    First make sure you have all of your device drivers installed along with any windows updates.

    Please run the following:

    BugCheck 0x124

    You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For your hardware stop 0x124 crash, read through and use the following hardware checks to supplement that link.
    If you are overclocking any hardware, please stop.
    If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

    Run all but the advanced tests with SeaTools for HDDs.Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.

    • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    • Run Prime95 - Stress Test Your CPU to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
      1. Shut down and turn off your computer.
      2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
      3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
      4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

      Once these steps have been followed, it is safe to remove and replace components within your computer.

    Remember to read closely through for the crash.
    Coutesy of: writhziden

    Please post back results.
      My ComputerSystem Spec

  4.    25 Jun 2018 #4

    Thanks for response, my PC operates normally since the crash last time. I've update the intel GPU driver then. How about the genuineintel that noticed in the result, is it the cause ?

    BugCheck 124, {7, ffffd20dbfe5c038, 0, 0}

    Probably caused by : GenuineIntel

    Followup: MachineOwner
      My ComputerSystem Spec

  5.    25 Jun 2018 #5

    We focus more on the BugCheck code than the "Probabaly Caused by". Sometimes we get lucky and the "Probably caused by" is correct and the issues get fixed quick, but sometimes not.If you do get a new crash, post up the files again, and we will debug those also and see if it is the same error or not.
      My ComputerSystem Spec

  6.    25 Jun 2018 #6

    HonorGamer said: View Post
    We focus more on the BugCheck code than the "Probabaly Caused by". Sometimes we get lucky and the "Probably caused by" is correct and the issues get fixed quick, but sometimes not.If you do get a new crash, post up the files again, and we will debug those also and see if it is the same error or not.
    Ok, hope it a software fault only. Thank for your assistance ! :)
      My ComputerSystem Spec

  7.    25 Jun 2018 #7

    You're Welcome!
      My ComputerSystem Spec


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