Windows 10: BSOD -Lenovo Z41-70,THREAD_STUCK_IN_DEVICE_DRIVER dxgkrnl.sys


  1. Posts : 13
    Windows 10 home 64
       23 Jun 2018 #1

    BSOD -Lenovo Z41-70,THREAD_STUCK_IN_DEVICE_DRIVER dxgkrnl.sys


    Hey all,
    I got two Lenovo Z41-70 with the same BSOD, one is Core I7 and the other is I5
    Both got the same GPU -AMD R7 M360
    What i'have tested already:
    *HDD check with Mhdd -ok the other laptop is with an new SSD..
    *running Memtest UEFI version (7 something, the latest) - ok
    *Clean install both of them
    *both running the latest Windows 10 64bit avaiable (genuine)
    *Both updated to the latest BIOS available in Lenovo website
    *Temperatures are all good (in the i5 I clean and replaced the thermal compound)
    i thinking that it's something with the GPU\GPU driver, in bluescreenview it says that it coused by this driver dxgkrnl.sys

    after i cleaned install it i almost install nothing, just update (windows update), after that i install BurnInTest a lot of time, I didn't got any BSOD, than, I downloaded from Lenovo website the :Intel MEI driver and chipset driver and- the AMD driver..
    I installed them, then when tried to install the AMD driver I got an error saying:
    "Application install: install package failure" and it closes the setup, I restarted the pc and tried when I restarted the pc I got the BSOD again (first time after clean install)
    Please help me
    Thanks!
    BSOD -Lenovo Z41-70,THREAD_STUCK_IN_DEVICE_DRIVER dxgkrnl.sys Attached Files
    Last edited by msti; 23 Jun 2018 at 16:58. Reason: update
      My ComputerSystem Spec

  2.    24 Jun 2018 #2

    The dump file points to the AMD driver as the most likely fault.

    Update driver from link below or run auto update tool
    https://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064

    How to Clean Install AMD Graphics Drivers
    https://community.amd.com/thread/180667

    Code:
    Loaded symbol image file: atikmdag.sys    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys    Image name: atikmdag.sys    Browse all global symbols  functions  data    Timestamp:        Mon Jun 22 18:34:51 2015 (5588B7BB)    CheckSum:         014ACA3F    ImageSize:        01507000    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4    Information from resource tables:
      My ComputerSystem Spec


  3. Posts : 13
    Windows 10 home 64
    Thread Starter
       25 Jun 2018 #3

    Techjourney said: View Post
    The dump file points to the AMD driver as the most likely fault.

    Update driver from link below or run auto update tool
    https://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064

    How to Clean Install AMD Graphics Drivers
    https://community.amd.com/thread/180667

    Code:
    Loaded symbol image file: atikmdag.sys    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys    Image name: atikmdag.sys    Browse all global symbols  functions  data    Timestamp:        Mon Jun 22 18:34:51 2015 (5588B7BB)    CheckSum:         014ACA3F    ImageSize:        01507000    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4    Information from resource tables:
    I did update it to the latest drivers available from AMD website before (before the clean install in one pc and after in the other), the problem persists.
    Do you think the driver in the link will act differently?
    also, an update, I changed on both laptops the graphics card the pc will use from switchable mode to use just the Intel GPU, no BSOD since then (I ran a lot of "Burnin test" tests).

    thanks for the reply!
      My ComputerSystem Spec

  4.    25 Jun 2018 #4

    Did you update the AMD driver since your post? The driver installed is clearly not the latest version as you can see in the code box of the dump file it is from 6/22/15. Since you changed it to the internal Intel GPU and the problem is resolved that is more confirmation that the AMD driver is more than likely the problem and if you are okay staying with that GPU then hopefully it will be solved.
      My ComputerSystem Spec


  5. Posts : 13
    Windows 10 home 64
    Thread Starter
       26 Jun 2018 #5

    thanks for your reply!
    the driver in the log indeed not the latest, that on the laptop that I keep clean as i could, just windows updates and so.
    But, I did update it to the latest update from AMD and keep getting BSODs.
    that's maybe the solution if nothing work... hope to find something better
    I'm not a fan of Lenovo and this is one of the reasons, if two identical laptops suffer from the same problem, I guess there are many others, hope they will fix it
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,713
    Windows 10 Pro
       26 Jun 2018 #6

    Hi msti,

    Do you happen to have software that you use to regulate when to use which GPU? Say for normal stuff you use the Intel GPU and for things like gaming you use the AMD GPU. This kind of software often comes with the AMD or NVIDIA drivers for laptops.
      My ComputersSystem Spec


  7. Posts : 13
    Windows 10 home 64
    Thread Starter
       27 Jun 2018 #7

    axe0 said: View Post
    Hi msti,

    Do you happen to have software that you use to regulate when to use which GPU? Say for normal stuff you use the Intel GPU and for things like gaming you use the AMD GPU. This kind of software often comes with the AMD or NVIDIA drivers for laptops.
    Hi,
    No, I didn't get to use it because of the BSODs, but still, that says that when it automatically switches to the AMD I will get BSOD, right?
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,713
    Windows 10 Pro
       27 Jun 2018 #8

    It's merely a suspicion.

    Did you use such software prior the BSODs?
      My ComputersSystem Spec

  9.    28 Jun 2018 #9

    What is the make and model of your laptop? A lot of times these laptops that include an integrated and other GPU will'only work properly with the drivers for that particular model from the manufacturer website. Have you installing only those GPU drivers?
      My ComputerSystem Spec


 

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