Windows 10: BSOD with no mouse or circles after 1803 update

Page 1 of 3 123 LastLast
  1.    15 Jun 2018 #1

    BSOD with no mouse or circles after 1803 update


    Never have I encountered the problems showing after upgrade to Win10 1803. BSOD with no cursor or rotating circle. This is a client's computer which was upgraded from 8.1 Pro to Win10 Pro.

    Two things were hit hard and I cannot get this machine to clear. First, Samsung Evo 850 SSDs in Raid 1 configuration. Second is the Nvidia card. Both got stomped. I have a USB with 1803 installed to help me at least see what I can, which is little.

    I have tried DISM to clean things up, sfc /scannow and nothing helps. Perhaps my frustration is at a level causing me to not think of everything. I'm attaching two pics for some clarity: Intel Rapid Storage and the BIOS screen.

    Thanks for your help.
    Attached Thumbnails Attached Thumbnails 20180614_115149.jpg   20180614_120243.jpg  
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       17 Jun 2018 #2

    How long do you wait before taking any actions?
      My ComputersSystem Spec

  3.    17 Jun 2018 #3

    Thanks for your response.

    axe0 said: View Post
    How long do you wait before taking any actions?
    Not sure I am understanding what you are asking. I am unable to get into the OS login. From that perspective, I wait over 5mins for a response. I have walked away for over 15mins with nothing up when I returned. Then again, I cannot hear any indicators of activity, such as POST codes at either POST time or afterward. I have rebooted with the USB and gone through the steps to access Safe Mode, but do not get the Safe Mode options after reboot. It's the same screen saying when it reboots, make a choice. I've gotten into Safe Mode once from the installed OS. That was where I ran sfc and DISM with no distinguished response.

    Hope I have gotten close to answering your question.
    Last edited by roygecko; 17 Jun 2018 at 13:14. Reason: correction, addition
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       17 Jun 2018 #4

    You answered my question

    What peripheral is connected?
      My ComputersSystem Spec

  5.    17 Jun 2018 #5

    none. it is running off eth0 and connected to nothing else.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       18 Jun 2018 #6

    Have you checked the SMART of the SSDs?
      My ComputersSystem Spec

  7.    18 Jun 2018 #7

    wmic shows ok.
      My ComputerSystem Spec

  8.    18 Jun 2018 #8

    got into safe mode and ran diskpart. Image below.

    Click image for larger version. 

Name:	20180618_120840[1].jpg 
Views:	3 
Size:	2.04 MB 
ID:	192744
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       18 Jun 2018 #9

    Volume 4 I believe shouldn't have a letter.

    Could you elaborate on the situation, how were the parts stomped?

    What is the sata mode set to?
      My ComputersSystem Spec

  10.    18 Jun 2018 #10

    The computer updated to 1803. User turned on the computer and got a black screen with no circles or mouse present. The computer goes into automatic repair and returns cannot repair. I take it to the troubleshoot and change windows start options to get into safe mode with networking, but on reboot, it goes into automatic repair again and does not get to the options for booting into safe mode with networking. It is just a circular loop to the same place every time. I have not gotten beyond this point.

    SATA is set to RAID. Images below.

    Click image for larger version. 

Name:	20180618_133122[1].jpg 
Views:	1 
Size:	2.30 MB 
ID:	192758
    Click image for larger version. 

Name:	20180618_134030[1].jpg 
Views:	1 
Size:	1.90 MB 
ID:	192759
    Click image for larger version. 

Name:	20180618_133226[1].jpg 
Views:	1 
Size:	2.36 MB 
ID:	192760
      My ComputerSystem Spec


 
Page 1 of 3 123 LastLast

Related Threads
My friend has a two-year-old Lenovo G40-70 laptop and it was upgraded to Windows version 1803 recently. Upon restart from the upgrade it only presents a blank desktop and a movable mouse cursor. Tried to boot into laptop with low resolution/safe...
Configuration: Windows 10 Home x64 v.1803 (Cum. Update 2018, May) Digital license obtained via Windows 7 Home Premium x74 OEM upgrade to Windows 10. Status: All (cumulatieve) Windows 10 updates succeeded, including v.1803 (May,2018) major...
Solved Windows crashing with BSOD after 1803 update in BSOD Crashes and Debugging
Hello guys, I am running Windows 10 Pro x64. On 12 May 2018 I updated to build 1803 via in place upgrade (ISO) . It installed 17134.1 and after an update it changed to 17134.48 When I booted it around a week later it displayed the BSOD...
Hi, today I've got a problem with my netbook. After changing ssd and upgrading to build 1803 I've got some bluescreens.
EDIT:// UPDATE! I have solved my issue. What I did was as follows: I used CTRL+ALT+DELETE to open task manager. Once task manager was open, I then used the Start a new task function to run "msconfig". In "msconfig" I chose to boot into safe...

Tags for this Thread

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:22.
Find Us