BSOD with no mouse or circles after 1803 update

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  1. roygecko
    Posts : 23
    Win 10 Pro 64bit 1909 Build 18363.476
       New #1

    BSOD with no mouse or circles after 1803 update


    Never have I encountered the problems showing after upgrade to Win10 1803. BSOD with no cursor or rotating circle. This is a client's computer which was upgraded from 8.1 Pro to Win10 Pro.

    Two things were hit hard and I cannot get this machine to clear. First, Samsung Evo 850 SSDs in Raid 1 configuration. Second is the Nvidia card. Both got stomped. I have a USB with 1803 installed to help me at least see what I can, which is little.

    I have tried DISM to clean things up, sfc /scannow and nothing helps. Perhaps my frustration is at a level causing me to not think of everything. I'm attaching two pics for some clarity: Intel Rapid Storage and the BIOS screen.

    Thanks for your help.
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    How long do you wait before taking any actions?
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  4. roygecko
    Posts : 23
    Win 10 Pro 64bit 1909 Build 18363.476
    Thread Starter
       New #3

    Thanks for your response.

    axe0 said:
    How long do you wait before taking any actions?
    Not sure I am understanding what you are asking. I am unable to get into the OS login. From that perspective, I wait over 5mins for a response. I have walked away for over 15mins with nothing up when I returned. Then again, I cannot hear any indicators of activity, such as POST codes at either POST time or afterward. I have rebooted with the USB and gone through the steps to access Safe Mode, but do not get the Safe Mode options after reboot. It's the same screen saying when it reboots, make a choice. I've gotten into Safe Mode once from the installed OS. That was where I ran sfc and DISM with no distinguished response.

    Hope I have gotten close to answering your question.
    Last edited by roygecko; 17 Jun 2018 at 13:14. Reason: correction, addition
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    You answered my question

    What peripheral is connected?
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  7. roygecko
    Posts : 23
    Win 10 Pro 64bit 1909 Build 18363.476
    Thread Starter
       New #5

    none. it is running off eth0 and connected to nothing else.
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  8. axe0
    Posts : 14,903
    Windows 10 Pro
       New #6

    Have you checked the SMART of the SSDs?
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  9. roygecko
    Posts : 23
    Win 10 Pro 64bit 1909 Build 18363.476
    Thread Starter
       New #7

    wmic shows ok.
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  10. roygecko
    Posts : 23
    Win 10 Pro 64bit 1909 Build 18363.476
    Thread Starter
       New #8

    got into safe mode and ran diskpart. Image below.

    Attachment 192744
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  12. axe0
    Posts : 14,903
    Windows 10 Pro
       New #9

    Volume 4 I believe shouldn't have a letter.

    Could you elaborate on the situation, how were the parts stomped?

    What is the sata mode set to?
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  13. roygecko
    Posts : 23
    Win 10 Pro 64bit 1909 Build 18363.476
    Thread Starter
       New #10

    The computer updated to 1803. User turned on the computer and got a black screen with no circles or mouse present. The computer goes into automatic repair and returns cannot repair. I take it to the troubleshoot and change windows start options to get into safe mode with networking, but on reboot, it goes into automatic repair again and does not get to the options for booting into safe mode with networking. It is just a circular loop to the same place every time. I have not gotten beyond this point.

    SATA is set to RAID. Images below.

    Attachment 192758
    Attachment 192759
    Attachment 192760
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