Windows 10: BSOD with no mouse or circles after 1803 update

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  1. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       18 Jun 2018 #11

    Could you upload the srttrails.txt file created by startup repair by copying it to a USB and uploading it from another pc.
      My ComputersSystem Spec

  2.    18 Jun 2018 #12

    I would if I could only find anything beyond what you see in the second photo in post #8. I am not even able to copy what I see, and am just going to let you guide me. I was going to change attribs, but do not want to disturb anything at this point. C:\ shows a directory .\AThumbs which contains \Documents. I'm unable to copy either - error is 'unable to find the file specified.'

    I do appreciate you time. Do you have suggestions?
    Last edited by roygecko; 18 Jun 2018 at 16:27. Reason: clarification
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  3. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       18 Jun 2018 #13

    Assuming C:\ is the Windows partition, the following command should work
    Code:
    copy C:\Windows\System32\logfiles\Srt\SrtTrail.txt "X:\"
    X:\ is the partition of the USB, change it to the appropriate letter please.
      My ComputersSystem Spec

  4.    18 Jun 2018 #14

    Returned 'The system cannot find the path specified.'

    I'm guessing I might need to discuss further action with the client - like starting from scratch. Tough thing. He's 70+, legally blind, special tools installed and has no backup. But there is that reality thing that happens.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       19 Jun 2018 #15

    Could you run startup repair once more and try above again.
      My ComputersSystem Spec

  6.    19 Jun 2018 #16

    Have tried again after listing the disks and get the same result. Click image for larger version. 

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      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       19 Jun 2018 #17

    Please make sure that F:\ is within quotes.
    Code:
    copy C:\Windows\System32\logfiles\Srt\SrtTrail.txt "F:\" <-- underscores added for emphasises
    Could you run the following command and let me know what the output is.
    Code:
    dir c:\windows\system32\logfiles\srt
      My ComputersSystem Spec

  8.    19 Jun 2018 #18

    Thanks. Same result.

    Click image for larger version. 

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    Last edited by roygecko; 19 Jun 2018 at 14:00. Reason: image did not upload
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       19 Jun 2018 #19

    I see why, in post #13 I mentioned that I assumed 'C' is the lettter of the Windows partition which it is not according to your screenshot. You need to change C to X.
      My ComputersSystem Spec

  10.    19 Jun 2018 #20

    Other thoughts? Click image for larger version. 

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      My ComputerSystem Spec


 
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