Windows 10: BSOD Hal.dll with IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION

  1.    1 Week Ago #1

    BSOD Hal.dll with IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION


    Hi all,

    First post. Thanks for the terrific forum.

    So sometimes I get either one of these:
    IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION

    I took out most of my RAM and thought that fixed it. I slowly added RAM back in and I've been running on 3(24GB) out 4 sticks or RAM for a while (maybe a week) and haven't had a problem until the last 24hrs where I've had 3 BSODs. So I thought it was RAM but it might not be. Usually, I was getting a BSOD everyday or more. I have been using Blue Screen View to look at the dump files but it seems like you guys have some better analysis so that's why I'm here.

    I've run the memtest86 USB stick a few times but I haven't been able to wait for 8 passes since I had 32GB installed and that was going to require me to run the test for many days. Left overnight, I think it made it through 2 passes with no errors but I realize this is considered inconclusive.

    In the collection of dump files attached, you'll see some from May and then there's a gap until yesterday when it started happening again.
    BSOD Hal.dll with IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION Attached Files
      My ComputerSystem Spec


  2. Posts : 18,326
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #2

    Hi ItsThatGuy ,

    Welcome to the the Ten Forums BSOD forum.

    There were 3 mini dumps debugged and there were multiple drivers in the crashes.
    The RAM is mismatched.

    Perform the following steps:

    1) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, port replicator, docking station, USB wireless network card, etc.)
    https://www.tenforums.com/profile.php?do=extra

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    7) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    8) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    9) There are two log collectors: DM and BETA. The beta log collector at some time will replace the DM log collector as it collects more useful files. Run the beta log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    (extract > open)
    Use the text and images in this thread in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums

    10) Uninstall Avast AV using the applicable uninstall tool:
    Avast Uninstall Utility | Download aswClear for Avast Removal
    Using the Uninstall Utility for Avast Antivirus | Official Avast Support

    11) Turn on Windows defender

    12) Wait for one week after the last BSOD to reinstall Avast.
    If there are recurrent BSOD then find an alternative AV software product.
    If there are no recurrent BSOD then continue using Avast.
    The longer the period of stability before reinstalling the stronger the cause and effect when the AV software is reinstalled.

    13) Uninstall and reinstall this driver:
    fireface_64.sys
    Fireface firewire sound card driver
    RME: Downloads

    14) Make sure that there is no over clocking during the troubleshooting process

    15) Turn off fast startup:
    Turn On or Off Fast Startup in Windows 10 | Windows 10 Tutorials

    16) For any BSOD, after all of the above steps, run the beta log collector and post a zip into this thread









    Code:
    Name    RME Fireface UFX
    Manufacturer    RME
    Status    OK
    PNP Device ID    1394\RME!&FIREFACE_UFX\000A350215744623
    Driver    c:\windows\system32\drivers\fireface_64.sys (3.1.23.0, 131.98 KB (135,152 bytes), 3/22/2018 5:00 PM)
    Code:
    fireface64    RME Fireface Audio Device    c:\windows\system32\drivers\fireface_64.sys
    Code:
    fireface.exe    c:\windows\system32\fireface.exe    9280    8    200    1380    6/13/2018 9:09 AM    3.1.23.0    421.47 KB (431,584 bytes)    3/22/2018 5:00 PM
    Code:
    fireface    3.1.23.0    421.47 KB (431,584 bytes)    3/22/2018 5:00 PM    RME    c:\windows\system32\fireface.exe

    Code:
    6/13/2018 12:44 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff801644209db
    P4: ffff8607f5a04dc0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\061318-62578-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-528171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER456E.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER457F.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER45EB.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER462B.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_f957121419b38557f5281debd5b32c8a9adb7e6_00000000_cab_028c462a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5532127a-0b25-42ec-bce6-9162fee7ef39
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    6/13/2018 1:01 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 100000010329
    P3: 2
    P4: 0
    P5: fffff803f19969db
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\061318-63593-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-275937-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6BB6.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6BC7.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6C43.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6C63.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_c9e53931835b4648fbeba82635e454ca0d5382f_00000000_cab_02906c72
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 84b04156-d8d6-4487-bd3c-ee92f181e867
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    6/12/2018 9:33 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 2f
    P3: 2
    P4: 0
    P5: fffff803541979db
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\061218-37562-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-393671-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48E3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4903.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER497F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49AF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_c631bd5c22cf5fdb3649d1625370faec13c6962a_00000000_cab_01e649bd
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6b301d9f-51b9-4916-90a8-d5593ffbc27b
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    5/17/2018 6:37 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 327
    P3: 2
    P4: 0
    P5: fffff800d55899db
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\051718-90312-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-670250-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8665.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8685.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER86E2.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8722.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_c028ceae1887f2b819468715c888117ab68b198c_00000000_cab_03ae8721
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 395183f2-ad39-4097-a907-12108e788940
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    5/23/2018 4:00 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: c80000002c
    P3: 2
    P4: 0
    P5: fffff803926309db
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\052318-29187-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-49156-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2CC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2DC.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF31A.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF33A.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_c05c37bbd78b5ca1121ee28969579e384ed517_00000000_cab_03a4f349
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4158b535-8cb8-4a64-94f3-d4a5414aa690
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    Code:
    5/17/2018 6:37 PM    Windows Error Reporting    Fault bucket AV_hal!HalPutScatterGatherList, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 2c06d78e-4423-4c86-aab6-5125fc87fcb3
    
    Problem signature:
    P1: a
    P2: 327
    P3: 2
    P4: 0
    P5: fffff800d55899db
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\051718-90312-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-670250-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8665.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8685.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER86E2.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8722.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_c028ceae1887f2b819468715c888117ab68b198c_00000000_cab_1e6eb41c
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 395183f2-ad39-4097-a907-12108e788940
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    5/23/2018 4:00 PM    Windows Error Reporting    Fault bucket AV_hal!HalPutScatterGatherList, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 44692f57-d41a-43c8-b4be-6d6d3b03ab2b
    
    Problem signature:
    P1: a
    P2: c80000002c
    P3: 2
    P4: 0
    P5: fffff803926309db
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\052318-29187-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-49156-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2CC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2DC.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF31A.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF33A.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_c05c37bbd78b5ca1121ee28969579e384ed517_00000000_cab_15e1299b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4158b535-8cb8-4a64-94f3-d4a5414aa690
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    6/13/2018 1:10 PM    Windows Error Reporting    Fault bucket AV_hal!HalPutScatterGatherList, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 94477620-39b9-45f4-95dd-4e62417cd844
    
    Problem signature:
    P1: a
    P2: 100000010329
    P3: 2
    P4: 0
    P5: fffff803f19969db
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\061318-63593-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-275937-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6BB6.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6BC7.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6C43.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6C63.tmp.txt
    \\?\C:\Windows\Temp\WERA4F8.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_c9e53931835b4648fbeba82635e454ca0d5382f_00000000_cab_0cf0dab5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 84b04156-d8d6-4487-bd3c-ee92f181e867
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    6/12/2018 9:33 PM    Windows Error Reporting    Fault bucket AV_hal!HalPutScatterGatherList, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: b8eb5eef-4960-40df-abde-65ccdb635555
    
    Problem signature:
    P1: a
    P2: 2f
    P3: 2
    P4: 0
    P5: fffff803541979db
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\061218-37562-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-393671-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48E3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4903.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER497F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49AF.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_c631bd5c22cf5fdb3649d1625370faec13c6962a_00000000_cab_2e2e6cc6
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6b301d9f-51b9-4916-90a8-d5593ffbc27b
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Last edited by zbook; 1 Week Ago at 12:51.
      My ComputerSystem Spec


 

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