Windows 10: BSOD Hal.dll with IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION

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  1. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jul 2018 #31

    The drivers that were involved in the crash were recurrent drivers:
    fireface
    nvlddmkm

    Perform the following steps:
    1) Turn off Windows updates of non-Microsoft drivers

    Enable or Disable Driver Updates in Windows Update in Windows 10 | Windows 10 Tutorials

    2) Use DDU as performed earlier in the thread to uninstall GPU drivers
    Find a rolled back version of the Nvidia GPU driver so that it is a different driver from the recurrent misbehaving driver (24.21.13.9836)

    3) Uninstall and reinstall fireface


    Code:
    Name    NVIDIA GeForce GTX 970
    PNP Device ID    PCI\VEN_10DE&DEV_13C2&SUBSYS_29743842&REV_A1\4&DE2C59F&0&0010
    Adapter Type    GeForce GTX 970, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 970
    Adapter RAM    (1,048,576) bytes
    Installed  Drivers     C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
    Driver Version    24.21.13.9836
    INF File    oem18.inf (Section076 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1200 x 59 hertz
    Bits/Pixel    32
    Memory Address    0xFD000000-0xFDFFFFFF
    Memory Address    0xC0000000-0xCFFFFFFF
    Memory Address    0xD0000000-0xD1FFFFFF
    I/O Port    0x0000E000-0x0000E07F
    IRQ Channel    IRQ 24
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver      c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_485c1c3102021986\nvlddmkm.sys  (24.21.13.9836, 16.40 MB (17,200,392 bytes), 7/17/2018 4:18 PM)
    Code:
    nvlddmkm.sys Sun Jun 24 10:38:02 2018 (5B2FBADA)
    Code:
    fireface_64.sys Mon May 07 02:25:52 2018 (5AEFFF80)
    Code:
    fireface64   RME Fireface Audio Dev RME Fireface Audio Dev Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 86,016      0          5/7/2018 3:25:52 AM    C:\WINDOWS\system32\drivers\fireface_64.sys      4,096
    Code:
    Name    RME Fireface UFX
    Manufacturer    RME
    Status    OK
    PNP Device ID    1394\RME!&FIREFACE_UFX\000A350215744623
    Driver    c:\windows\system32\drivers\fireface_64.sys (3.1.24.0, 131.93 KB (135,096 bytes), 7/23/2018 2:39 PM)
    Last edited by zbook; 25 Jul 2018 at 12:46.
      My ComputerSystem Spec

  2.    25 Jul 2018 #32

    1)
    Click image for larger version. 

Name:	Ccleaner.PNG 
Views:	38 
Size:	26.7 KB 
ID:	197066
    2a)
    Click image for larger version. 

Name:	startup and recovery.PNG 
Views:	38 
Size:	15.6 KB 
ID:	197067
    2b)
    Click image for larger version. 

Name:	Virtual memory.PNG 
Views:	38 
Size:	16.2 KB 
ID:	197068
      My ComputerSystem Spec


  3. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jul 2018 #33

    For Ccleaner the options was clicked.
    Instead click cleaner.

    then click windows tab > scroll down to system and advanced > post an image into the thread

    Open a support ticket for firewire to see if they have alternative drivers:
    RME: Downloads

    fireface_64.sys

    Fireface firewire sound card driver

    RME: Downloads
      My ComputerSystem Spec

  4.    25 Jul 2018 #34

    Well I just got another crash. I clicked Next to go to the next video on youtube while one video was currently playing.

    DBECK-DESKTOP (2018-07-25 13 44).zipClick image for larger version. 

Name:	Ccleaner 2.PNG 
Views:	36 
Size:	36.9 KB 
ID:	197077
      My ComputerSystem Spec


  5. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jul 2018 #35

    See if you can uninstall all of the fireface software for a period of time and see if there is computer stability.
      My ComputerSystem Spec

  6.    26 Jul 2018 #36

    Someone on the RME forum suggested using the legacy driver for my Firewire Syba PCIe card. I didn't realize that was an option.
    I got a crash though so here's that info. Probably same as before. For some reason there is no MEMORY.dmp file in C:\Windows

    zbook, I will switch back to the USB connection and uninstall the Firewire drivers like I did last week. That didn't result in a crash at least for a week. Though there are audio glitches with that that are more frequent so I'm going to put up with the crashes for a couple more days here while I get some work done. Then I'll switch back to the USB for next week. If I get a crash with the USB, I'm gonna see if I can borrow a friend's audio interface for a bit. Another option is to try a different Firewire card.
    BSOD Hal.dll with IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION Attached Files
      My ComputerSystem Spec


  7. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Jul 2018 #37

    The mini dump displayed the same misbehaving driver: fireface_64.sys

    The logs displayed the location and size of the memory dump:

    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 07/26/2018 12:53:42
    Size on disk: 794 MB

    Use Everything search to find the file > zip > post a one drive or drop box share link

    See if you can submit a support ticket to see if they have alternative drivers.
      My ComputerSystem Spec

  8.    10 Aug 2018 #38

    Okay so I've been talking with RME more. They wanted me to move my Firewire card to a different PCIe slot on my motherboard. I did that and I thought that fixed it. I didn't have a crash for about a week but got one last night. I've noticed that the crashes almost always occur when I close one specific program, Wwise. I'm tempted to say the crashes only occur when I close that program. That is certainly the case in the last 10 or so BSODs I've had.

    Here's the log collector report and the memory dump file. Probably nothing new but I would like to check just to make sure. The PCIe slot is the only thing I've changed since the last crash.
    https://1drv.ms/u/s!AmTSH13ggSmRhjtxrYi9pgO5g5W3

    I should clarify that I'm still using the Firewire connection even though I said I would switch back to USB in a previous post.

    Thanks again for all the help.
      My ComputerSystem Spec


  9. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Aug 2018 #39

    There were two misbehaving drivers in the latest memory dump:
    fireface_64.sys
    Fireface firewire sound card driver
    RME: Downloads

    Nvidia GPU drivers: nvlddmkm.sys

    What options are there to switch from Fireface to Realtek hardware?

    Code:
    fireface_64.sys Mon May  7 00:25:52 2018 (5AEFFF80)

    Code:
    nvlddmkm.sys Sun Jun 24 08:38:02 2018 (5B2FBADA)
    Code:
    Realtek High Definition Audio	HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003\4&7752DFF&0&0001	This device is disabled.

    Code:
    fireface64   RME Fireface Audio Dev RME Fireface Audio Dev Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 86,016      0          5/7/2018 3:25:52 AM    C:\WINDOWS\system32\drivers\fireface_64.sys      4,096
    Code:
    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Stopped    OK         FALSE       FALSE        7,446,528         7,270,400   0          6/24/2018 11:38:02 AM  C:\WINDOWS\system32\DriverStore\FileRepository\n 36,864
    Code:
    Name	RME Fireface UFX
    Manufacturer	RME
    Status	OK
    PNP Device ID	1394\RME!&FIREFACE_UFX\000A350215744623
    Driver	c:\windows\system32\drivers\fireface_64.sys (3.1.24.0, 131.93 KB (135,096 bytes), 7/23/2018 2:39 PM)
    Code:
    fireface64	RME Fireface Audio Device	c:\windows\system32\drivers\fireface_64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No
    Code:
    Name	NVIDIA GeForce GTX 970
    PNP Device ID	PCI\VEN_10DE&DEV_13C2&SUBSYS_29743842&REV_A1\4&DE2C59F&0&0010
    Adapter Type	GeForce GTX 970, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 970
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
    Driver Version	24.21.13.9836
    INF File	oem18.inf (Section076 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1200 x 59 hertz
    Bits/Pixel	32
    Memory Address	0xFD000000-0xFDFFFFFF
    Memory Address	0xC0000000-0xCFFFFFFF
    Memory Address	0xD0000000-0xD1FFFFFF
    I/O Port	0x0000E000-0x0000E07F
    IRQ Channel	IRQ 24
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_485c1c3102021986\nvlddmkm.sys (24.21.13.9836, 16.40 MB (17,200,392 bytes), 7/17/2018 4:18 PM)
    Last edited by zbook; 10 Aug 2018 at 08:00.
      My ComputerSystem Spec

  10.    07 Sep 2018 #40

    So to update this thread, I've been using the built-in Realtek soundcard (using the headphone output) for a week and have no stability issues. No crashes or BSODs or audio performance issues otherwise. I told RME this as well and I'm waiting for a response. There seems to be a conflict between the RME and NVIDIA drivers. My next step is to get a different audio interface and see how that goes.

    Before I switched to the Realtek hardware I was also trying different PCIe slots in my computer. My GFX card is in the other PCIe slot and I moved everything else around too but I was still getting the BSODs with the same errors.
      My ComputerSystem Spec


 
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