Windows 10: BSOD During Restart, following new RAM upgrade & fresh Windows 10 Solved

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  1. Posts : 11
    x64 Windows 10 Pro Build 17134.81
       07 Jun 2018 #1

    BSOD During Restart, following new RAM upgrade & fresh Windows 10


    Repeated MEMORY MANAGEMENT error BSOD after RAM upgrade from 2GB to a new 4GB Kingston DDR3 1600Mhz, 1.35V. Installed a fresh Windows 10 & did all automatic driver updates. Still got a BSOD during restart.

    I checked the ram with Windows Memory Diagnostics Tool & found no problems. Please help me find out what could be the problem. I also removed my wasted battery pack now my notebook runs plugged in from a UPS
    BSOD During Restart, following new RAM upgrade & fresh Windows 10 Attached Files
      My ComputerSystem Spec


  2. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Jun 2018 #2

    Hi OfWolfAndMan ,

    Welcome to the Ten Forums BSOD forum.

    What were automatic driver updates?
    Were they from the Asus website and component manufacturers, or using third party software?

    There was one mini dump.
    Debugging did not display a definitive misbehaving driver.
    The operating system was just installed and the logs are less then one day old.
    With time there should be more information in the logs or more dump files to troubleshoot.

    1) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 4 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM | Windows 10 Tutorials

    2) Check the Asus website to see if there is a BIOS update: 210 > 211

    3) For BSOD run the BETA log collector:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    Use the information in this link in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums

    4) For the next BSOD > open file explorer > this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp > zip > post a one drive or drop box share link into the thread

    5) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    6) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
    Last edited by zbook; 07 Jun 2018 at 16:48.
      My ComputerSystem Spec


  3. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       08 Jun 2018 #3

    Thank you zbook for your welcome & a very detailed reply.

    For your question "What were automatic driver updates?"
    I let Windows Update take care of the task of finding & installing necessary device drivers, & it automatically updated Touchpad, Graphics & Soundcard drivers to my knowledge. I also manually installed ATK package from ASUS website after my original post.

    1. I will run memtest86+ & post results accordingly by tomorrow morning.
    2. My BIOS is the latest version as per ASUS website (210 for X551CAP)
    3. I installed CCleaner but didn't run the cleaner (requested image attached below)

    Click image for larger version. 

Name:	CCleaner for BSOD diagnosis.jpg 
Views:	0 
Size:	83.0 KB 
ID:	191531Click image for larger version. 

Name:	Startup & Recovery.jpg 
Views:	28 
Size:	66.1 KB 
ID:	191532Click image for larger version. 

Name:	Virtual Memory.jpg 
Views:	29 
Size:	56.9 KB 
ID:	191533

    Awaiting your thoughts on the matter. Btw I didn't get any BSODs today, I've been using my notebook for about 7 hours with several restarts in between.
      My ComputerSystem Spec


  4. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jun 2018 #4

    For startup and recovery system failure > un-check automatically restart
    When there is a BSOD it will display a windows with : ( and a bugcheck.
    It may display a misbehaving driver in the form *.sys. If you see a misbehaving driver please record it and post it into the thread.
    With this setting for every BSOD related crash the BSOD windows should remain until the system is rebooted.
    Early in the BSOD there will be a % counter. Please make sure that if you see the counter that you allow it to rise to 100 % before rebooting so that there is adequate time to create the dump file.

    Ccleaner does not need to be installed. It was mentioned as there are settings within Ccleaner that clean the needed files for troubleshooting.

    Windows will automatically install many default drivers.
    For optimal performance the best drivers are from the computer or motherboard manufacturers website.
    The next best source for drivers are from the component manufacturer websites (Intel, Nvidia, AMD, Killer Networks, Realtek, etc.)
    It is unclear what you are really getting when using third party websites that update drivers. So whenever possible please use the computer/motherboard and component manufacturers as sources for drivers.
    Last edited by zbook; 08 Jun 2018 at 09:43.
      My ComputerSystem Spec


  5. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       08 Jun 2018 #5

    Beta log collector result
    BSOD During Restart, following new RAM upgrade & fresh Windows 10 Attached Files
      My ComputerSystem Spec


  6. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jun 2018 #6

    Open file explorer > this pc > c: > in the right upper corner search for C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread


    Code:
    6/8/18 07:02    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1a
    P2: 41792
    P3: ffffd3cb06e83658
    P4: 200000
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\060818-26125-01.dmp
    \\?\C:\Windows\TEMP\WER-228109-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDFF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE20.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCEAB.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCEDB.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a_ba32c24fa49854c849ec69dacc57518727d79cfd_00000000_cab_02fbceea
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: b630c2e4-8b92-4a7b-9c19-c1b765905fde
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0

    Code:
    6/8/18 07:02    Windows Error Reporting    Fault bucket MEMORY_CORRUPTION_ONE_BIT, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 4d993f72-5021-4bd3-ac00-199fb57c7385
    
    Problem signature:
    P1: 1a
    P2: 41792
    P3: ffffd3cb06e83658
    P4: 200000
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\060818-26125-01.dmp
    \\?\C:\Windows\TEMP\WER-228109-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDFF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCE20.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCEAB.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCEDB.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1a_ba32c24fa49854c849ec69dacc57518727d79cfd_00000000_cab_1f3c1663
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: b630c2e4-8b92-4a7b-9c19-c1b765905fde
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
      My ComputerSystem Spec


  7. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       08 Jun 2018 #7

    Zipped Memory Dump (C:\windows\memory.dmp) onedrive link
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Thanks for helping out, Do you want me to attach other files described in the above post?
      My ComputerSystem Spec


  8. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       08 Jun 2018 #8

    Got a BSOD with 'pfn list corrupt'. tenforums BETA log collector results attached.
    Memory dump file shared via onedrive link
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    BSOD During Restart, following new RAM upgrade & fresh Windows 10 Attached Files
      My ComputerSystem Spec


  9. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jun 2018 #9

    When available please post the Memtest86+ version 5.01 results for 8 or more passes.
    The bugchecks were:
    1A
    4E


    Code:
    6/8/18 13:49    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 4e
    P2: 99
    P3: 87e36
    P4: 2
    P5: 40000c0000ca537
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\060818-33250-01.dmp
    \\?\C:\Windows\TEMP\WER-190187-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER54E7.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5527.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55C2.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5602.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_4e_a01245412809a4423cb447a54236da4615f32e_00000000_cab_02fb5620
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 41479e72-d0b8-44a8-8e62-b168beba2d6c
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
      My ComputerSystem Spec


  10. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       08 Jun 2018 #10

    Got another BSOD where ntfs.sys failed with error code 'system service exception'
      My ComputerSystem Spec


 
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