Windows 10: BSOD During Restart, following new RAM upgrade & fresh Windows 10 Solved

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  1. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jun 2018 #11

    Whenever there is a BSOD please post the beta log collector zip and memory.dmp.
      My ComputerSystem Spec


  2. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       08 Jun 2018 #12

    beta log collector zip and memory.dmp
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    BSOD During Restart, following new RAM upgrade & fresh Windows 10 Attached Files
      My ComputerSystem Spec


  3. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jun 2018 #13

    When there is a BSOD it can caused by:
    a) misbehaving software drivers
    b) misbehaving hardware drivers
    c) malfunctioning hardware
    d) a combination of the above

    The Memtest 86+ version 5.01 will be useful in ruling in / ruling out RAM / DIMM / MB problems.

    There was one misbehaving hardware driver identified in the debugging.

    Uninstall and reinstall: IGFX: igdkmd64.sys

    igfx 7/11/15 06:07:09 C:\Windows\system32\DRIVERS\igdkmd64.sys

    Driver Version 10.18.10.4252

    igdkmd64.sys Fri Jul 10 19:37:09 2015 (55A06535)

    Updating a driver. - Microsoft Community

    igdkmd64.sys
    Intel Graphics driver
    Drivers & Software


    Download IntelĀ® Driver & Support Assistant


    Code:
    Name    Intel(R) HD GraphicsPNP Device ID    PCI\VEN_8086&DEV_0156&SUBSYS_145D1043&REV_09\3&11583659&0&10
    Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description    Intel(R) HD Graphics
    Adapter RAM    (2,140,282,880) bytes
    Installed Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
    Driver Version    10.18.10.4252
    INF File    oem8.inf (iIVBM_w81 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1366 x 768 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xF7800000-0xF7BFFFFF
    Memory Address    0xE0000000-0xEFFFFFFF
    I/O Port    0x0000F000-0x0000F03F
    IRQ Channel    IRQ 4294967291
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\igdkmd64.sys (10.18.10.4252, 3.62 MB (3,797,960 bytes), 7/30/15 22:45)
      My ComputerSystem Spec


  4. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       08 Jun 2018 #14

    Hi zbook, I did memtest & found some errors early in the test so I aborted & here is the picture.
    If required I can leave it overnight for 8 pases. I'm very sorry if I wasted your time running all those BSOD tests, I was thinking since its a newly purchased RAM finding errors would take a long time.
    Attached Thumbnails Attached Thumbnails WP_20180608_23_48_56_Pro.jpg  
      My ComputerSystem Spec


  5. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jun 2018 #15

    When there is just one error during RAM testing you can abort the testing.

    Run the crucial scanner on the computer and it will give you general information about replacement options.
    Crucial System Scanner | Crucial.com

    In the computer's owners manual it should indicate the maximum RAM and you can decide whether to get one or more RAM modules.
    For multiple modules make sure that they are in pairs and that the SKU are identical.
      My ComputerSystem Spec


  6. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       08 Jun 2018 #16

    Crucial System Scanner says "Crucial currently does not have any compatible upgrades available for your particular system".

    I bought this ram on amazon, Should I contact my seller & ask for a replacement or should I order another type of ram. How do I find a compatible ram for my system? Also, If my system supports 1.35V can I use 1.5V ram?

    The 1600Mhz model I bought was running on my computer at 1333, So can I spend less and buy a 1333Mhz DDR3 4GB 1.5V ram?
      My ComputerSystem Spec


  7. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jun 2018 #17

    Enter the information to see what is available with Kingston:
    Memory Finder - Find the Right Memory | Kingston
      My ComputerSystem Spec


  8. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       09 Jun 2018 #18

    Nothing with Kingston either, only SSD suggestions.
      My ComputerSystem Spec


  9. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jun 2018 #19

    These are some additional manufacturers that may have compatible RAM:
    Memory Finder | Build with CORSAIR
    G.SKILL - RAM Configurator
    SK hynix
    Memory Finder | Patriot


    A 1.5V RAM on a system supporting 1.35V RAM will not work.
    Last edited by zbook; 09 Jun 2018 at 14:05.
      My ComputerSystem Spec


  10. Posts : 11
    x64 Windows 10 Pro Build 17134.81
    Thread Starter
       27 Jun 2018 #20

    zbook said: View Post
    These are some additional manufacturers that may have compatible RAM:
    Memory Finder | Build with CORSAIR
    G.SKILL - RAM Configurator
    SK hynix
    Memory Finder | Patriot


    [FONT="]A 1.5V RAM on a system supporting 1.35V RAM will not work.[/FONT]
    Thanks a lot zbook for your help in this matter. I replaced my faulty ram with a new SK Hynix HMT451S6AFR8A Works fine now but it runs at 798.1 Mhz. My motherboard is ASUS X551CAP, Hwinfo tool says Maximum Supported Memory Clock: 800.0 MHz.

    I ran memtest for 8 passes & found no errors, using the system for 10days now & found no issues so far.
    Thank you zbook, tenforums for the support
    Attached Thumbnails Attached Thumbnails WP_20180619_20_36_06_Pro.jpg  
      My ComputerSystem Spec


 
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